Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Hotel Owner

FEBRUARY 13, 2023

He is currently VP of global commercial operations, guest services and head of UK and Europe for the luxury cruise line, which is part of Carnival Corporation. He then moved to customer services and added responsibility for business development and international sales.

Accounting 104

Accounting Customer Service Business Development Guest Services 104

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotel Owner

JULY 17, 2023

UOE said that the experience of managing three properties throughout Edinburgh lends itself to his new position, where “he will leverage his extensive experience, excellent relationship-building skills and keen eye for detail to drive success and implement first-class guest service”.

Events 92

Events Customer Service Business Development Guest Services 92

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

STAAH

MARCH 3, 2024

It also allows them to understand the online sentiment via its insights and make improvements as required to ensure guest service standards are upheld. Unmatched customer support The winning STAAH feature for IDEAS is its customer service.

Book 109

Book Customer Service Pricing Accounting 109

Hotelogix

NOVEMBER 19, 2023

  Your guest service standards: They significantly influence hotel occupancy rates. When guests receive exceptional customer service and have an enjoyable experience during their stay, they are likely to write positive reviews and recommend the hotel to others.

Book 147

Book Events Pricing Guest Services 147

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

Communication 109

Communication Customer Service Housekeeping Article 109

STAAH

DECEMBER 10, 2023

Freeing up staff time to re-establish The Smith House’s stellar guest service was important. People spending hours updating online channels with rates and availability would hamper this service build-up. In the hyper-competitive post-Covid world, this manual management was a no-go.

Book 104

Book Demo Pricing Guest Services 104

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Why Prioritise Guest Experience? Customer service is an important factor that distinguishes firms in the current highly competitive marketplace.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

SiteMinder

APRIL 7, 2025

By integrating insurance options directly into the booking engine , hotels can now reduce the time spent handling cancellations and refund requests, allowing staff to focus on other essential areas of guest service. BeSafes platform is designed to be intuitive and easy to implement.

Guest Satisfaction 52

Guest Satisfaction Book Special Events Marketing 52

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. For instance, the front desk focuses on guest check-ins and customer service, while housekeeping deals with the cleanliness and readiness of rooms.

Housekeeping 106

Housekeeping Communication Article Customer Service 106

Revenue Hub

MARCH 2, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 98

Communication Reservations Article Customer Service 98

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online. Reduced guest wait times.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Happier, motivated staff results in reduced turnover and better customer service. It’s win-win for all aspects of your restaurant.

Training 148

Training POS Systems Communication Document 148

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 219

Communication Reservations Book Information 219

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. The program should address the latest trends in guest service, technology, sustainability, and more.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotel Business

MAY 16, 2024

The property is the first in the industry to incorporate such technology into the guestroom to provide anticipatory customer service. The device allows for the hotel’s guest experience team to live beam directly into the room.

Communication 69

Communication Customer Service Guest Services 69

Hotelogix

AUGUST 26, 2024

  Effective communication in the hotel industry is crucial because it allows: Efficient Guest Service: Staff can quickly receive and respond to guest requests or queries. It's essential to listen to staff who interact with guests daily. Why is Two-Way Communication Required in a Hotel? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

APRIL 2, 2024

5 must-have features of the modern PMS Right now, many hotel operators are at a juncture in their digital transformation efforts: Build out your tech stack to make your existing PMS work or upgrade to a new, integrated PMS that can easily scale and optimize operations, guest service, and maximize profits. Enter: The modern PMS.

Property Management 109

Property Management Article Server Customer Service 109

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

Hotel Owner

FEBRUARY 25, 2025

Theres also a focus on how technology will be able to help, particularly to support customer service. The hotel team is tasked with saving wastage, payroll where possible Its a collective effort. Tyas said that technology with accurate forecasting abilities will become more important in the coming months.

Budgeting 72

Budgeting Procurement Customer Service Guest Services 72

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. Let’s explore the key competencies gained through such programs, from mastering customer service to understanding global tourism trends.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

SiteMinder

SEPTEMBER 12, 2024

Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Not the least of these is the hospitality industry.

Book 97

Book Communication Pricing Property Management 97

Hotel Owner

FEBRUARY 21, 2025

While the latest phase of worksremainson track for a spring opening, Forsythe has already implemented bespoke initiatives toenhance the current guest experience, customer service and instil a culture of passion and focus amongst his team,including the introduction of an exclusive In-Suite Kitchen Menu.

Customer Service 52

Customer Service Scheduling Guest Services 52

Hotel Owner

AUGUST 7, 2023

As we stand today, guests are looking for high levels of customer service, services that can only be delivered by having professional well-educated and well-trained staff who have stronger customer/guest service skills, people skills and professional operational skills.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Les Roches

JUNE 25, 2024

They may even engage with guests directly to respond to reviews, address concerns and resolve any issues promptly and professionally. Excellent customer service skills: Providing exceptional customer service is fundamental to maintaining a positive reputation.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

DECEMBER 21, 2022

Organizational skills : Keeping track of various tasks and other team members means you need to know how to stay highly organized in order to deliver excellent customer service. Gain valuable hospitality guest relations skills with a fast-track Postgraduate Diploma from Les Roches. Hands-on studies for hotel management skills.

Hospitality Management 52

Hospitality Management Communication Guest Services Concierge 52

Les Roches

JULY 5, 2024

They include: Customer service excellence: successful hotel managers have strong interpersonal skills, empathy and dedication to exceeding guest expectations. Key skills for a successful hotel manager As well as learning hotel management through a formal course, there are plenty of key skills you can work on.

Event Coordination 52

Event Coordination Training Housekeeping Front Desk Operations 52