Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Hotel Owner

SEPTEMBER 6, 2024

Aimbridge has said guest satisfaction scores across 32 Aimbridge EMEA-managed hotels have increased from 74.1% Aimbridge said the uplift in the score follows its investment in in-depth customer service training for all hotel teams and guest experience development at each of the properties. in the last two years.

Guest Satisfaction 52

Guest Satisfaction Customer Service Training 52

Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Booking.com : This site allows users to book their stays and leave reviews, giving prospective guests a real-time look at the quality of hotel services.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

Les Roches

JUNE 14, 2024

As a result, she understands better than most how important guest satisfaction is for the hotel industry and what are the best ways to deliver it. The importance of guest satisfaction in the hospitality industry Guest satisfaction is at the core of the hospitality industry. I remember people.

Guest Satisfaction 52

Guest Satisfaction Download Customer Service Information 52

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

Guest Services 109

Guest Services Definition Communication Training 109

Revenue Hub

MAY 3, 2024

This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. Especially in an industry grounded in hospitality and personalization, this approach seems counterintuitive.

Customer Service 109

Customer Service Guest Satisfaction Communication Article 109

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. At a basic level, saying, “Welcome back, Mr Smith.

Pricing 102

Pricing Blog Book Article 102

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction. Personalized experience As a small hotel owner, exceeding your guests' expectations builds strong connections.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Metasphere

AUGUST 11, 2023

AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services. By understanding guest preferences and behaviors, hotels can deliver highly personalized experiences , such as personalized recommendations, room preferences, and tailored services.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Industry Insights Lodging Magazine

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study, staff service garners the highest level […] The post J.D. TROY, Michigan—With average U.S. hotel occupancy on track to reach 63.8

Guest Satisfaction 98

Guest Satisfaction Customer Service Magazine 98

Hotel Business

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured.

Guest Satisfaction 98

Guest Satisfaction Pricing Customer Service Communication 98

Revenue Hub

APRIL 4, 2024

Although hotel service will always have traditional roots and values, the quality of service – and how it is delivered – is ripe for technological enhancement. Revenue from hotel ancillary services is projected to grow by 10% annually until 2024.

Book 107

Book Customer Service Guest Satisfaction Pricing 107

Hotelogix

NOVEMBER 29, 2024

Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. Not all hotel management services are one-size-fits-all. 9% of guest complaints are centered around the service of the hotel. The challenge here is finding ways to increase guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Hospitality Net

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experience factors measured.

Guest Satisfaction 93

Guest Satisfaction Customer Service 93

Revenue Hub

SEPTEMBER 30, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Hotels that offered turndown service, a pool, and mini-bars weren’t so common. This proactive approach to understanding guest perceptions supports hotels in tailoring their services to meet guest expectations.

Guest Satisfaction 104

Guest Satisfaction Book Article Customer Service 104

Revenue Hub

AUGUST 16, 2024

In today’s digital age, guest reviews are more than just feedback – they’re a goldmine of insights that can significantly enhance your hotel’s services, improve guest satisfaction, and boost your overall business performance.

Guest Satisfaction 100

Guest Satisfaction Article Customer Service Book 100

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Revenue Hub

MARCH 18, 2024

It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience. Understanding these segments allows for more targeted marketing and customized service offerings. Is it essential?

Travel and Tourism 107

Travel and Tourism Customer Service Guest Satisfaction Information 107

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones.

Book 220

Book Reservations Communication Pricing 220

Hotel Owner

MAY 23, 2023

Here are my top three ingredients for quality, consistency and exceptional service that will positively impact hoteliers’ bottom line.  By developing a culture where every guest is treated as if they are a close relative, delivering great service becomes second nature, rather than simply a process. Quality

Guest Satisfaction 100

Guest Satisfaction Customer Service Training Book 100

Revenue Hub

SEPTEMBER 23, 2024

For example, websites can suggest accommodations taking into account criteria used from previous bookings or additional services to make the trip as seamless as possible. Post-booking, hotels can follow up with a tailored email to suggest additional relevant services and add trip recommendations.

Book 109

Book Guest Satisfaction Information Article 109

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

OCTOBER 5, 2023

This will show that you value the your guests’ experience and are willing to go above and beyond to ensure their satisfaction. #2 Providing outstanding customer service is key to garnering positive reviews. Train your staff to prioritize guest satisfaction by being attentive, responsive, and proactive.

Guest Satisfaction 109

Guest Satisfaction Book Article Blog 109

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. This data can be harnessed to refine marketing strategies, optimize service offerings, and boost overall operational efficiency.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

SEPTEMBER 21, 2022

It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

APRIL 15, 2024

It’s not merely a collection of data points, but a living, evolving portrait of each guest that interacts with every service touchpoint. Personalisation and Consistent Service Across Touchpoints My approach has always been to enhance guest personalisation at every stage of their journey.

Customer Service 109

Customer Service Guest Satisfaction Article Information 109

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. How is CRM Used in the Hotel Industry?

Guest Satisfaction 109

Guest Satisfaction Information Catering Document 109

Revenue Hub

SEPTEMBER 12, 2024

Ways to build guest loyalty Personalization and high quality customer service are key elements that contribute to hotel guest satisfaction. By tailoring services to the individual needs and preferences of guests, hotels create a deep emotional bond with their customers.

Workshop 99

Workshop Customer Service Article Guest Satisfaction 99

InnQuest

SEPTEMBER 13, 2022

With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction. Automated food service. This allows hotels to serve more guests faster and with fewer errors.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130