Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

Guest Satisfaction 107

Guest Satisfaction Pricing Housekeeping Communication 107

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Budgeting Information 147

Revenue Hub

OCTOBER 17, 2024

The focus tends to be on inbound calls — guests reaching out with specific needs. NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date But what if your reservations team could proactively drive bookings and fill your rooms more consistently?

Reservations 97

Reservations Book Training Article 97

Hotel Owner

SEPTEMBER 22, 2023

Online check-ins surged, with 25% of guests using this feature, and the proportion of guests upgrading during online check-in doubled year-on-year, adding an average of £18 per upgraded reservation. Breakfast was the most popular upsell, followed by early check-in and late checkout.

Guest Satisfaction 97

Guest Satisfaction Reservations Customer Service 97

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. How is CRM Used in the Hotel Industry?

Guest Satisfaction 102

Guest Satisfaction Information Catering Document 102

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. The goal of automation is to reduce manual workload, improve accuracy, and enhance the overall guest experience.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. The goal of automation is to reduce manual workload, improve accuracy, and enhance the overall guest experience.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

JANUARY 31, 2024

Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions. It includes browsing for options, reading reviews, and making reservations. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

Guest Services 130

Guest Services Customer Service Book Demo 130

Revenue Hub

SEPTEMBER 27, 2023

This approach promotes enticing offers, discounts, and special deals to attract guests and encourage them to make a reservation. However, after the booking is done, the guest doesn’t hear back from the hotel until the moment when the reservation begins. Third, relationship marketing can help to improve guest satisfaction.

Marketing 95

Marketing Guest Satisfaction Reservations Book 95

InnQuest

AUGUST 25, 2022

GuestTouch’s unique reputation management and guest messaging solutions help hotels better engage with their guests by simplifying their interaction with the property. The company, thereby, allows hoteliers to manage all areas of their guest experience, right from reservations to reviews, in a seamless manner.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

eZee Absolute

NOVEMBER 11, 2024

As hotels welcome guests from diverse backgrounds, the risks of fraudulent activities continue to increase. Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Imagine a guest arriving at your hotel, excited for their stay. Does it match the name on the reservation?

Information 59

Information Reservations Guest Satisfaction Book 59

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

APRIL 3, 2023

Think about everything that a typical guest experiences when they book a room at your hotel. This includes pre-stay (booking, reservation confirmations, pre-arrival preference surveys, etc.), stay (check-in process, amenities, customer services, etc.), The first aspect is guest satisfaction.

Guest Satisfaction 75

Guest Satisfaction Book Reservations Article 75

SiteMinder

DECEMBER 13, 2023

Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience. It has also improved overall customer service and increased upselling opportunities. Absolutely, I would recommend hotels to use SiteMinder and Welcome Pickups.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Revenue Hub

JULY 17, 2023

In this blog, we consider how hotels can leverage poolside dining and mobile dining apps to maximise their profits and elevate guest satisfaction. Why Hoteliers Should Activate Online Poolside Dining Every hotelier wants to deliver a frictionless experience that satisfies the modern guests’ desires.

Guest Satisfaction 72

Guest Satisfaction Article Blog Customer Service 72

InnQuest

SEPTEMBER 21, 2022

It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

InnQuest

JUNE 8, 2023

Here are a few trends that hoteliers follow to personalize their services: Chatbots and Virtual Assistants: Are chatbots here to improve hospitality customer service? Chatbots can handle inquiries and provide assistance at any time of day or night, ensuring timely responses and reducing customer frustration.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Revenue Hub

AUGUST 29, 2023

In this article, we delve into the world of upselling and cross-selling for hotels, exploring effective strategies that not only boost ancillary revenue but also foster guest satisfaction. Upselling involves persuading guests to purchase a higher-tier product or service.

Communication 70

Communication Book Article Reservations 70

Synergy Suite

MARCH 20, 2024

Monitoring guest satisfaction, ensuring efficient table turnover, and managing staff effectively are just a few of the many responsibilities that fall under the front of house umbrella. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Les Roches

JULY 4, 2024

Lodging operations and management Courses should cover the intricacies of managing accommodation, including topics such as front office procedures, housekeeping management, facility maintenance and guest relations. Customer service excellence Central to hospitality is the art of providing world-class customer service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JUNE 26, 2024

Bachelor of Hospitality Management Bachelor of arts in hospitality management These degree programs emphasize the service-oriented aspects of hospitality management, focusing on guest relations, communication and leadership skills.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

Les Roches

AUGUST 23, 2024

Cruise ship manager Oversees daily operations, guest satisfaction and safety on board, manages staff, maintains facilities and coordinates activities and services for passengers. Meanwhile, a career in hotel management might be suitable for those interested in managing accommodation and guest satisfaction.

Travel and Tourism 52

Travel and Tourism Event Coordination Blog Customer Service 52

Les Roches

JULY 1, 2024

Front desk receptionist This is the first point of contact for guests at hotels in the UAE. Their responsibilities encompass a range of tasks, including welcoming guests upon arrival, facilitating the check-in and check-out process, managing reservations and addressing guest requests.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

InnQuest

FEBRUARY 3, 2023

Personalizing upselling increases the likelihood that the guest will return. Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Many customers would be willing to pay more if an extra service enhanced or complemented their immediate stay.

Book 220

Book Reservations Communication Pricing 220

Les Roches

JUNE 25, 2024

With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews. As a result, hotel reputation management has become increasingly vital in ensuring guest satisfaction and maintaining a positive brand image.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

SiteMinder

FEBRUARY 25, 2024

Some booking plugins can help smooth out the guest experience on mobile. Flexible booking calendars that enable guests to book as many rooms as they need in a single reservation can make all the difference in whether a guest finishes their booking – or drops off in frustration. Advanced booking calendars.

Book 52

Book Reservations Pricing Communication 52

eZee Absolute

AUGUST 26, 2024

Having witnessed firsthand the efficiency and guest satisfaction that Yanolja Cloud Solutions could deliver, Mahendra was determined to replicate this success at Sajjan Bagh. Channel Manager enabled real-time rate updates and automated room bookings, leading to increased reservations and revenue.

Book 52

Book Guest Satisfaction Definition Customer Service 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews. They are responsible for managing staff, maintaining standards and ensuring guest satisfaction.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JUNE 27, 2024

Showcase your passion for travel, customer service skills, language proficiency, and any relevant industry-specific certifications or training. Work on your skills There are a lot of useful skills in the hospitality and tourism industry.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52