SiteMinder

MARCH 25, 2025

A skilled reservations manager can directly influence your revenue by ensuring your rooms are always accurately represented across booking channels, minimising missed opportunities due to errors or delays. While the general manager oversees all hotel operations, a reservations manager focuses specifically on the booking process.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Hotelogix

NOVEMBER 29, 2024

Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. To replace the meticulous and mundane hotel workflow strategies, property management software comes into play. Hotel management software can alert all users of the slightest malfunction anywhere in your hotel.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

SiteMinder

MARCH 25, 2025

Others provide a code guests can enter on a keypad. Some systems go a step further, allowing guests to unlock their room with a fingerprint or voice command. All of these systems connect to the hotels property management system (PMS), keeping access secure and easy to manage.

Download 52

Download Property Management Blog Communication 52

Hotelogix

FEBRUARY 17, 2025

👉 Read Also - 10 Tips to Improve Hotel Customer Service Lack of Career Advancement Many employees leave because they do not see a future in their jobs. Delayed service, a missed room cleaning, or simply an inattentive staff can all be traced back to disruption caused by turnover.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Information Budgeting 147

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. Importance of Improving Guest Satisfaction Key Elements/Factors Affecting Guest Experience Personalization: Tailoring experiences to suit individual guest preferences can significantly elevate their satisfaction.

Guest Services 130

Guest Services Customer Service Book Demo 130

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

InnQuest

OCTOBER 25, 2023

The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations. Enhanced Guest Satisfaction: Chatbots in hotel industry play a crucial role in elevating guest satisfaction. Book a demonstration of our award-winning hotel management software here.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

eZee Absolute

NOVEMBER 11, 2024

When a guest’s ID is scanned, the information is automatically and accurately entered into your hotel’s Property Management System (PMS). This instant data capture significantly reduces the likelihood of errors that can lead to guests waiting in long queues or facing security concerns.

Information 59

Information Reservations Guest Satisfaction Book 59

InnQuest

SEPTEMBER 21, 2022

It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

InnQuest

FEBRUARY 3, 2023

Prioritize the guest experience and genuinely provide exceptional customer service. However, you can use multiple upselling techniques to provide a seamless guest experience without being too pushy. Understanding your customers is crucial. Forcing an upsell can leave a wrong impression and reduce repeat stays.

Book 220

Book Reservations Communication Pricing 220

InnQuest

JUNE 8, 2023

Here are a few trends that hoteliers follow to personalize their services: Chatbots and Virtual Assistants: Are chatbots here to improve hospitality customer service? Chatbots can handle inquiries and provide assistance at any time of day or night, ensuring timely responses and reducing customer frustration.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

JANUARY 2, 2025

Artificial Intelligence (AI) and Machine Learning AI has an impact on many parts of hotel operations: Chatbots to Provide 24/7 Customer Service: AI-powered chatbots can handle guest questions and needs all day and night. This ensures that hotels maximize revenue while keeping prices competitive.

Training 100

Training Pricing Concierge Book 100

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

eZee Absolute

AUGUST 26, 2024

Implementing YCS Solutions Leveraging his prior experience with YCS at several other properties including the Tree of Life , General Manager Mahendra Singh Sisodiya was confident in the capabilities of our solutions to transform Sajjan Bagh Resort & Spa’s operations.

Book 52

Book Guest Satisfaction Definition Customer Service 52

SiteMinder

AUGUST 1, 2024

Outline their strengths and weaknesses: Evaluate their offerings, pricing, location, amenities, marketing, customer service, and online reputation. This might include unique amenities, services, or a distinctive atmosphere. Hotel business plan examples What should you aim for at the end of a hotel business planning session?

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These businesses have a reputation for offering exceptional service and the ultimate guest experience. Salary range: $93,000 to $138,000.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

FEBRUARY 25, 2024

SiteMinder’s booking engine maximises direct bookings with its seamless interface and comprehensive analytics, helping hotel owners enhance operational efficiency and guest satisfaction. This 24/7 automated support can significantly improve customer satisfaction and engagement. 123Compare.me

Book 52

Book Reservations Pricing Communication 52

Les Roches

SEPTEMBER 23, 2024

These programs are designed to improve service quality and operational efficiency, ensuring staff are well-equipped to deliver exceptional guest experiences. By using these different revenue models, hotel management companies align their financial goals with those of hotel owners, ensuring mutual success and steady profits.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Modern Restaurant Management

DECEMBER 17, 2020

Service-related mentions became more positive by 6.0 The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. percentage points year over year.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

JULY 23, 2023

In partnership with SiteMinder, the jointly-developed technology allows boutique hotels and B&Bs to have a real-time connection sending room rates between their property management system (PMS) and Airbnb via SiteMinder’s channel manager.

Book 52

Book Information Accounting Pricing 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

SiteMinder

NOVEMBER 24, 2023

Evaluating SiteMinder reviews enables accommodation providers to determine its suitability for their specific needs and operational requirements, allowing them to invest in solutions that align with their business goals and increase overall efficiency, guest satisfaction, and revenue results.

Reservations 52

Reservations Book Information Definition 52

Horizon Hospitality

MARCH 19, 2025

Hotel and Resort Management Hotels and resorts require a strong leadership team to ensure smooth operations and exceptional guest service. Common roles include: General Manager Oversees all aspects of the hotel, from financial performance to guest satisfaction.

Housekeeping 130

Housekeeping Front of House Special Events Club Management 130

SiteMinder

JANUARY 29, 2025

For example, if an event occurs that has the potential to cause a shift in demand, the general manager (along with the revenue manager) needs to quickly execute a plan to capitalise. Quality control : The general manager is responsible for upholding brand values and standards across the hotel.

Customer Service 72

Customer Service Book Blog Communication 72