Revenue Hub

JANUARY 7, 2025

Tips for Responding to Negative Reviews Negative reviews can be tough to handle, but they offer valuable insights and an opportunity to demonstrate excellent customer service. A professional tone reflects your brands commitment to guest satisfaction. Heres how to handle them effectively: 1.

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SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

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Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

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SiteMinder

MARCH 25, 2025

What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. Their job is to ensure accuracy, efficiency, and a smooth experience for guestsall while complying with hotel policies and procedures. For hotel owners, the value of this role goes beyond daily operations.

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SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

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Customer Service Training Guest Satisfaction Communication 52

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

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Revenue Hub

MAY 3, 2024

This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. Especially in an industry grounded in hospitality and personalization, this approach seems counterintuitive.

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Customer Service Guest Satisfaction Communication Article 109

Hotel Owner

SEPTEMBER 6, 2024

Aimbridge has said guest satisfaction scores across 32 Aimbridge EMEA-managed hotels have increased from 74.1% Aimbridge said the uplift in the score follows its investment in in-depth customer service training for all hotel teams and guest experience development at each of the properties.

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Les Roches

JUNE 14, 2024

And in today’s increasingly online world, it’s now more important than ever for hotels. With many years’ experience as a manager for top brands such as Marriott, Mélia and Starwood Hotels, Rooms Division and Sustainability Lecturer at Les Roches in Marbella Paola Waschbusch has been on the frontline of guest relations throughout her career.

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Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Customer Service Guest Satisfaction Guest Services Training 52

Industry Insights Lodging Magazine

JULY 26, 2023

hotel occupancy on track to reach 63.8 percent, business and leisure travelers are packing into hotels throughout North America for a second consecutive year. Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. TROY, Michigan—With average U.S. According to the J.D.

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Guest Satisfaction Customer Service Magazine 98

Hotel Business

JULY 26, 2023

hotel occupancy on track to reach 63.8% this year, just shy of the pre-pandemic level of 65.9%, business and leisure travelers are packing into hotels throughout North America for a second consecutive year. Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service.

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Hotelogix

JANUARY 30, 2024

As a hotelier, monitoring your hotel's performance is paramount to ensuring smooth operations and maximizing revenue. In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences.

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InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones.

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Hotelogix

FEBRUARY 28, 2025

Introduction: Why Don’t Guests Come Back? Imagine this: You own a beautiful boutique hotel. Guests leave glowing reviews, but they never return. But something is missing—your guests don’t feel personally connected. Years ago, guests called receptionists for every request. You wonder why.

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Book Guest Satisfaction Guest Retention Training 130

Revenue Hub

SEPTEMBER 12, 2024

Imagine a hotel where guests feel at home, returning every time they plan some time off. This level of loyalty builds a positive reputation for the hotel while bringing tangible financial benefits. Benefits of building guest loyalty Increasing revenues: Loyal guests are more likely to return and spend more on subsequent stays.

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Workshop Customer Service Article Guest Satisfaction 104

Hospitality Net

JULY 26, 2023

hotel occupancy on track to reach 63.8% in 2023,1 just shy of the pre-pandemic level of 65.9%, business and leisure travelers are packing into hotels throughout North America for a second consecutive year. Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service.

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Guest Satisfaction Customer Service 93

eZee Absolute

NOVEMBER 11, 2024

As hotels welcome guests from diverse backgrounds, the risks of fraudulent activities continue to increase. Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Plus, we’ve listed some of the best fraud prevention strategies you can leverage to protect your hotel business.

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Revenue Hub

JULY 8, 2024

What you say – or don’t say – can affect guests’ opinions about your hotel long before they set foot on your property.‍ Keep reading to learn helpful tips and tools to optimize the guest experience and streamline operations. Why Communicate With Hotel Guests Before Their Stay?

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Communication Guest Satisfaction Article Customer Service 109

SiteMinder

MARCH 25, 2025

What is hotel keyless entry? Hotel keyless entry systems let guests unlock their rooms without using a traditional key card. There are a few common types of keyless entry in hotels. There are a few common types of keyless entry in hotels. Others provide a code guests can enter on a keypad.

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Download Property Management Blog Communication 52

Hotelogix

NOVEMBER 29, 2024

The inner workings of a hotel encompass a few vital functions. Each moving part of a hotel requires organization and meticulous planning. Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. Not all hotel management services are one-size-fits-all.

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Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. For your hotel, your CRM software tools become a way to implement a customer focused strategy.

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Information Guest Satisfaction Catering Document 109

Hotelogix

JANUARY 31, 2024

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.    What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

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InnQuest

OCTOBER 25, 2023

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.

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Guest Satisfaction Reservations Book Information 130

Revenue Hub

OCTOBER 5, 2023

Check these five strategies backed by research and best practices from other hotels for some inspiration on how to increase your hotel’s review score. Subscribe to our weekly newsletter and stay up to date In the booking phase, travelers filter through the options by looking at hotels with better scores.

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Guest Satisfaction Book Article Blog 109

Metasphere

OCTOBER 26, 2023

Hotels are leveraging technology to streamline operations, enhance guest experiences, and ultimately boost revenue. With automation taking center stage, the traditional hotel landscape is evolving to meet the dynamic needs of modern travelers. ,"We

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InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings.

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Housekeeping Book Information Guest Satisfaction 130

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

SEPTEMBER 23, 2024

In an era of personalized experiences, understanding what travelers seek in a hotel has never been more critical. Check key things that matter most for your guests, from pre-stay to post-stay. Hotel websites and booking platforms have 1 to 3 seconds to keep their visitors on their websites. appeared first on Revenue Hub.

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Book Guest Satisfaction Information Article 109

Revenue Hub

APRIL 4, 2024

Although hotel service will always have traditional roots and values, the quality of service – and how it is delivered – is ripe for technological enhancement. Hotels have long been (rightfully) wary of overreliance on bookings generated from online travel agencies (OTAs).

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Book Customer Service Guest Satisfaction Pricing 108

Revenue Hub

SEPTEMBER 4, 2023

One Key Performance Indicator (KPI) reigns supreme in the hotel industry: Revenue per Available Room, or RevPAR. In simpler terms, RevPAR provides a snapshot of how well a hotel is utilizing its capacity to create revenue. However, the emphasis on RevPAR often comes with many unintended consequences.

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Guest Satisfaction Pricing Article Customer Service 108

Metasphere

AUGUST 11, 2023

With the introduction of Artificial Intelligence (AI), hotels are experiencing a profound transformation in their CRM strategies. AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services.

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Customer Service Guest Satisfaction Blog Information 52

Revenue Hub

SEPTEMBER 30, 2024

Booking and staying in a hotel is not what it used to be. NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Hotels that offered turndown service, a pool, and mini-bars weren’t so common. Hotels are solar powered, WiFi equipped, and there’s a touch screen to manage your amenities.

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Guest Satisfaction Book Article Customer Service 104

Hotelogix

FEBRUARY 17, 2025

  It is not merely an HR matter for hotel owners and managers; it is a deep business concern. Turnovers greatly affect customer satisfaction , wire workflows, and erode budgets. Guest Experience Changing staff often will confuse guests, reduce service quality, and damage your hotel's reputation.

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Revenue Hub

SEPTEMBER 27, 2023

Generating revenue is key to any business, including hotels. NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends. Will they choose again to stay in your hotel?

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