Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

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Les Roches

SEPTEMBER 16, 2024

Reviewing guest feedback Inspectors analyze complaints and reviews from customers, which helps them identify recurring issues and areas for improvement. By understanding the guest experience, inspectors can provide actionable insights to improve service quality and guest satisfaction.

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Les Roches

JULY 4, 2024

As the hospitality industry continues to embrace technological advancements, getting a degree in hospitality management online has become more popular, attracting students from a wide range of backgrounds. Let’s review some of the main things you will learn in an online hospitality management degree.

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Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. Explore Les Roches’ hospitality management courses.

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Les Roches

JUNE 26, 2024

Bachelor of business administration in hospitality management This degree type combines foundational business principles with specialized coursework in hospitality management. Students learn about business topics such as accounting, economics, management and marketing as well as specific aspects of hospitality management.

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Les Roches

JUNE 25, 2024

With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews. As a result, hotel reputation management has become increasingly vital in ensuring guest satisfaction and maintaining a positive brand image.

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Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

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Les Roches

AUGUST 23, 2024

Cruise ship manager Oversees daily operations, guest satisfaction and safety on board, manages staff, maintains facilities and coordinates activities and services for passengers. Bachelor in hospitality management Is a career in the travel industry right for you?

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Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

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Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

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Les Roches

AUGUST 4, 2024

It’s important to make sure that you work on all these areas to start a successful career as a hotel manager. Education requirements for hotel managers Becoming a hotel manager typically requires a solid educational foundation in hospitality management or a related field.

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Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. Hospitality management encompasses a wider range of services and sectors such as restaurants, tourism and event planning.

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Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

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Les Roches

JUNE 4, 2024

In the hospitality industry, these managers play a pivotal role in ensuring guests have exceptional experiences during their stay. This includes making sure guests are welcomed, ensuring smooth check-in and check-out and addressing concerns or requests promptly and effectively.

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Les Roches

SEPTEMBER 20, 2024

Benefits of professional hotel asset management Essential attributes of a successful hotel asset manager Challenges faced by hotel asset managers Career pathways in hotel asset management Does the idea of improving hotel properties and maximizing their value excite you? What does a hotel asset manager do?

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Les Roches

FEBRUARY 13, 2024

Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? Bachelor degree in hospitality management Gain experience Start acquiring meaningful experience with entry-level positions such as being part of the entertainment staff on cruises.

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Les Roches

JULY 1, 2024

Food and beverage server Responsible for delivering a pleasant dining experience to guests at hotel restaurants and dining outlets, servers work in almost every hotel. Their tasks include taking orders, serving food and beverages, providing recommendations on menu items, and ensuring guest satisfaction throughout their meal.

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Les Roches

SEPTEMBER 17, 2024

Importance of leadership in the hospitality industry Strong management is essential for directly influencing the quality of service, operational efficiency and overall success of an establishment. Education Formal qualifications are the backbone of most successful careers in hospitality leadership.

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Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews. They are responsible for managing staff, maintaining standards and ensuring guest satisfaction.

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Les Roches

JULY 2, 2024

Hospitality management roles in Dubai A lot of the highest-paid roles are management positions. Pursue a degree in hospitality management Consider obtaining a degree in hospitality management or a related field from a reputable institution. Here are some steps to help you prepare for success.

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Les Roches

JUNE 27, 2024

Gaining relevant education, certifications, and training Pursue relevant education and training programs, such as degrees or certifications in hospitality management, tourism, event planning, or marketing, to enhance your qualifications and industry knowledge.

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Synergy Suite

MARCH 20, 2024

For any restaurant owner or manager, understanding and managing front of house operations is crucial to the overall success of the business. Monitoring guest satisfaction, ensuring efficient table turnover, and managing staff effectively are just a few of the many responsibilities that fall under the front of house umbrella.

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Les Roches

JULY 3, 2024

Here tourism businesses prioritize the highest standards of customer service and guest satisfaction — and over half of the hospitality revenue of the city coming from luxury venues. This will help you prepare for the kind of Sharjah tourism career that excites you.

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Les Roches

JUNE 24, 2024

There are numerous challenges you will need to overcome to succeed, such as: Market saturation and competition: the hotel management industry is highly competitive, with numerous players vying for market share.

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Les Roches

SEPTEMBER 23, 2024

These programs are designed to improve service quality and operational efficiency, ensuring staff are well-equipped to deliver exceptional guest experiences. By using these different revenue models, hotel management companies align their financial goals with those of hotel owners, ensuring mutual success and steady profits.

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Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

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Les Roches

JULY 8, 2024

How to improve leadership skills for hospitality 8th July, 2024 In this article Having an effective leader at the helm plays a key role in the success of any hospitality business. Strong leadership fuels a team-driven approach to service delivery, which drives guest satisfaction, staff engagement and operational efficiency.

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Les Roches

DECEMBER 28, 2023

Ready to become a hospitality leader? Discover your talents, refine skills with expert teaching from forge empowering networks with our hospitality management programs. Hotel management career opportunities Management offers diverse career paths to explore, including resort management in the hotel industry.

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Les Roches

JUNE 24, 2024

Professional sleepers play a vital role in ensuring guests enjoy restful and rejuvenating sleep experiences during their hotel stays. These experts use their keen sense of smell to detect scents that may go unnoticed by other staff members, ensuring guest accommodations are fresh and inviting.

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Les Roches

JUNE 27, 2024

Launch your global hospitality career Ready to embark on a journey that blends travel with hospitality excellence? Bachelor in hospitality management Navigating the path to a travel-friendly career The hospitality and tourism industries offer a wealth of exciting opportunities, but how do you land that perfect jet-setting job?

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SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. As your hotel becomes more successful you can upgrade and charge higher rates, pay staff higher wages, and create an experience that guests want to come back for.

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Les Roches

MARCH 6, 2024

This could include personalized communication, loyalty programs and special offers to incentivize repeat visits Bringing brand strategy and marketing to hospitality is a specialized field where career-seekers can benefit from having an appropriate degree as well as experience.

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Les Roches

DECEMBER 29, 2023

The Ritz-Carlton Hotel Company, for example, is an exceptional model of emotional engagement in the hospitality management industry. The company’s achie­vements are attribute­d to several factors: Guest satisfaction focus: the company prioritizes guest satisfaction and strives to ensure­ every customer is de­lighted.

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Xotels

NOVEMBER 23, 2023

Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality. Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends?

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Xotels

NOVEMBER 23, 2023

Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality. Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. As your hotel becomes more successful you can upgrade and charge higher rates, pay staff higher wages, and create an experience that guests want to come back for.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

SiteMinder

NOVEMBER 24, 2023

Evaluating SiteMinder reviews enables accommodation providers to determine its suitability for their specific needs and operational requirements, allowing them to invest in solutions that align with their business goals and increase overall efficiency, guest satisfaction, and revenue results. Reliable and wide connectivity.

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