InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. Focus on Employee Training and Development Your employees are the face of your hotel, and providing them with proper training and development opportunities is essential for creating a positive guest experience.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

7 Shifts

NOVEMBER 24, 2024

Can you give an example of a time you went above and beyond to ensure a guest's satisfaction? What would you do in situations where multiple guests arrive at the same time? Describe a time when you had to handle a long line and impatient customers. How do you ensure guests feel welcome when they arrive?

Server 78

Server Reservations Guest Satisfaction Communication 78

eHotelier

NOVEMBER 16, 2023

In his new role, Caine will execute food and beverage operations to the highest standards; hire, train and manage culinary staff; and ensure exceptional customer service, guest satisfaction and unforgettable dining experiences.

Beverage Operations 130

Beverage Operations Guest Satisfaction Customer Service Training 130

Hotel Owner

SEPTEMBER 6, 2024

Aimbridge has said guest satisfaction scores across 32 Aimbridge EMEA-managed hotels have increased from 74.1% Aimbridge said the uplift in the score follows its investment in in-depth customer service training for all hotel teams and guest experience development at each of the properties. in the last two years.

Guest Satisfaction 52

Guest Satisfaction Customer Service Training 52

Les Roches

JUNE 14, 2024

As a result, she understands better than most how important guest satisfaction is for the hotel industry and what are the best ways to deliver it. The importance of guest satisfaction in the hospitality industry Guest satisfaction is at the core of the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Download Customer Service Information 52

SiteMinder

MARCH 16, 2025

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. Guests expect higher service levels to justify premium pricing.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Revenue Hub

MAY 3, 2024

This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. Especially in an industry grounded in hospitality and personalization, this approach seems counterintuitive.

Customer Service 109

Customer Service Guest Satisfaction Communication Article 109

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction. Personalized experience As a small hotel owner, exceeding your guests' expectations builds strong connections.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 30, 2024

The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay. It helps prevent overbooking and ensures guest preferences are captured seamlessly.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Industry Insights Lodging Magazine

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study, staff service garners the highest level […] The post J.D. TROY, Michigan—With average U.S. hotel occupancy on track to reach 63.8

Guest Satisfaction 98

Guest Satisfaction Customer Service Magazine 98

Hotelogix

DECEMBER 19, 2024

Guest Experience Hotel business intelligence helps you give your guests a better stay.  Case Study 2: The Resort Chain A mid-sized resort chain aimed to boost guest satisfaction and increase repeat bookings.

Maintenance 100

Maintenance Training Pricing Information 100

Metasphere

OCTOBER 26, 2023

By integrating automated systems for efficient bookings, personalized guest services, and seamless check-in experiences, hotels are not only adapting to the evolving needs of their customers but also prioritizing guest satisfaction in an era where opinions hold significant sway over business success.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Hotel Business

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured.

Guest Satisfaction 98

Guest Satisfaction Pricing Customer Service Communication 98

Hospitality Net

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experience factors measured.

Guest Satisfaction 93

Guest Satisfaction Customer Service 93

SiteMinder

MARCH 25, 2025

They manage reservations, ensure room availability is up to date, and support front desk operations, playing a critical role in guest satisfaction and hotel profitability. It acts as the bridge between guests and the hotels operations, helping to optimise occupancy rates and minimise errors.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Metasphere

AUGUST 11, 2023

By understanding guest preferences and behaviors, hotels can deliver highly personalized experiences , such as personalized recommendations, room preferences, and tailored services. This level of personalization enhances guest satisfaction and builds stronger emotional connections, leading to increased loyalty and repeat business.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Revenue Hub

APRIL 4, 2024

Guests today relish hyper-personalized experiences and tailored offers throughout their stay. With this in mind, hotel executives should leverage guest data to customize offerings and experiences to enhance guest satisfaction and drive loyalty.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Revenue Hub

AUGUST 16, 2024

In today’s digital age, guest reviews are more than just feedback – they’re a goldmine of insights that can significantly enhance your hotel’s services, improve guest satisfaction, and boost your overall business performance.

Guest Satisfaction 104

Guest Satisfaction Article Customer Service Book 104

Revenue Hub

SEPTEMBER 30, 2024

TrustYou’s C XP enables hotels to not only gather feedback but also analyze it comprehensively, allowing them to understand the key drivers of guest satisfaction and identify areas for improvement. This proactive approach to understanding guest perceptions supports hotels in tailoring their services to meet guest expectations.

Guest Satisfaction 104

Guest Satisfaction Book Article Customer Service 104

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Revenue Hub

SEPTEMBER 12, 2024

Improving occupancy rates: Thanks to loyal guests, hotels can enjoy higher occupancy rates even in off-season periods. Ways to build guest loyalty Personalization and high quality customer service are key elements that contribute to hotel guest satisfaction.

Workshop 104

Workshop Customer Service Article Guest Satisfaction 104

Revenue Hub

JULY 8, 2024

‍ NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Whether it’s an email, text, AI chatbot or all three, creating a pre-arrival guest communication strategy is a game-changer for guest satisfaction and hotel revenue. Why Communicate With Hotel Guests Before Their Stay?

Communication 109

Communication Guest Satisfaction Article Customer Service 109

Hotelogix

FEBRUARY 28, 2025

Understand guest preferences – AI can suggest activities or room upgrades based on previous stays. According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. Before AI, response time was slow due to translation issues.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Hotel Owner

FEBRUARY 28, 2025

A dedicated hotelier, Hyatt said Dodd is committed to maintaining high standards, fostering team development, and consistently delivering exceptional customer service.

Guest Satisfaction 52

Guest Satisfaction Customer Service Accounting Marketing 52

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. How is CRM Used in the Hotel Industry?

Information 109

Information Guest Satisfaction Catering Document 109

Revenue Hub

OCTOBER 5, 2023

. #2 Deliver Exceptional Service Let’s face it, no matter how much technology we include in hospitality, the human touch will always make a difference between good and exceptional service, leading to memorable experiences and positive reviews. Providing outstanding customer service is key to garnering positive reviews.

Guest Satisfaction 109

Guest Satisfaction Book Article Blog 109

Modern Restaurant Management

JULY 8, 2024

The last, and most important, piece of the puzzle is customer service. Brands need to ensure that they are taking care of their customers, whether it be in restaurant, online or through customer support. Personalization is key as guests want offers that provide value and are relevant to their interests and preferences.

Communication 186

Communication Customer Service Catering Guest Satisfaction 186

Revenue Hub

MARCH 18, 2024

It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience. Understanding these segments allows for more targeted marketing and customized service offerings. Is it essential?

Travel and Tourism 108

Travel and Tourism Customer Service Guest Satisfaction Information 108

InnQuest

AUGUST 25, 2022

InnQuest is a prominent name among several leading hospitality providers, and we look forward to helping properties efficiently manage points of contact throughout the entire guest journey from discovery to post-stay and drive improved guest satisfaction scores, operational efficiency, and revenue for properties.”.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

STAAH

SEPTEMBER 9, 2024

User-driven design and easy functionality, particularly for bookings, can make a significant improvement to the guest experience and the bottom line. With its previous technology partner, Sutton Hall was lagging behind in providing this seamless online experience to its guests, potentially affecting guest satisfaction and losing revenue.

Book 98

Book Customer Service Guest Satisfaction Pricing 98

Revenue Hub

SEPTEMBER 23, 2024

On-Site Expectations – Meeting and Exceeding Modern Demands A Human Touch Across the Entire Guest Experience Creating a positive first impression is critical for guest satisfaction. That’s why customer service and staff friendliness are crucial not only for the on-site experience but also for pre-stay and post-stay.

Book 109

Book Guest Satisfaction Information Article 109

Hotel Owner

MAY 23, 2023

Here are my top three ingredients for quality, consistency and exceptional service that will positively impact hoteliers’ bottom line.  Cultivate a winning culture  Happy, motivated teams foster exceptional customer service. Nurture guest advocacy   Guest satisfaction is your golden ticket to success.

Guest Satisfaction 100

Guest Satisfaction Customer Service Training Book 100

Hotelogix

FEBRUARY 17, 2025

👉 Read Also - 10 Tips to Improve Hotel Customer Service Lack of Career Advancement Many employees leave because they do not see a future in their jobs. Delayed service, a missed room cleaning, or simply an inattentive staff can all be traced back to disruption caused by turnover.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100