Modern Restaurant Management

APRIL 11, 2025

What can restaurant operators do to bring in new guests and keep them coming back for more? Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Boomers are less swayed by trends, but still appreciate value and exceptional service.

Back of House 100

Back of House Pricing Front of House Marketing 100

Hotelogix

FEBRUARY 28, 2025

Understand guest preferences – AI can suggest activities or room upgrades based on previous stays. According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. Handle bookings and cancellations smoothly – No long waiting times, just instant action.

Book 130

Book Guest Satisfaction Guest Retention Training 130

STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. What does AI mean for hoteliers?

Guest Retention 98

Guest Retention Information Book Housekeeping 98

Revenue Hub

JULY 20, 2023

Offers and incentives: To encourage guests to book directly on the hotel website, you can provide special offers, discounts, or exclusive benefits. These can include lower prices, complimentary extras such as free Wi-Fi, breakfast, or a complimentary room upgrade. The website should also provide an easy and intuitive booking function.

Guest Retention 75

Guest Retention Book Customer Service Article 75

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Revenue Hub

FEBRUARY 21, 2023

When potential guests see a hotel with a high volume of positive reviews, they are more likely to view the property as higher quality and therefore be willing to pay a higher rate for their stay. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 98

Guest Retention Book Article Pricing 98