STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. What does AI mean for hoteliers?

Guest Retention 98

Guest Retention Information Book Housekeeping 98

Hotelogix

FEBRUARY 28, 2025

Understand guest preferences – AI can suggest activities or room upgrades based on previous stays. According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. Handle bookings and cancellations smoothly – No long waiting times, just instant action.

Book 130

Book Guest Satisfaction Guest Retention Training 130

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To enhance cross-departmental communication, ensuring a seamless guest experience. Upselling and cross-selling : Techniques to promote hotel services and amenities, contributing to revenue growth.

Training 52

Training Customer Service Communication Guest Satisfaction 52