Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 130

Communication Guest Retention Demo Guest Satisfaction 130

Revenue Hub

JUNE 18, 2024

That’s a customer service culture. The commercial twist is that we should also be proud of selling to our guests who want or need it. Every employee, from the front desk to the kitchen, plays a significant part in driving revenue and guest satisfaction.

Guest Satisfaction 88

Guest Satisfaction Guest Retention Article Customer Service 88

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 85

Guest Satisfaction Pricing Guest Retention Marketing 85