Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Revenue Hub

MAY 22, 2023

Guest Retention : A high guest turnover rate increases the CAC as more resources need to be spent to attract new guests instead of retaining existing ones. Retaining customers typically costs less than acquiring new ones, so focusing on customer service and guest experience is crucial.

Guest Retention 98

Guest Retention Budgeting Article Marketing 98

Hotelogix

FEBRUARY 28, 2025

Understand guest preferences – AI can suggest activities or room upgrades based on previous stays. According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. Handle bookings and cancellations smoothly – No long waiting times, just instant action.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Revenue Hub

JULY 20, 2023

Email marketing is also effective for regularly sending offers, updates, and news to subscribed guests. Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again.

Guest Retention 75

Guest Retention Book Customer Service Article 75

STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. What does AI mean for hoteliers?

Guest Retention 98

Guest Retention Information Book Housekeeping 98

Revenue Hub

JUNE 18, 2024

That’s a customer service culture. The commercial twist is that we should also be proud of selling to our guests who want or need it. There is a higher guest retention rate, and you boost your team’s ability to drive sustainable long-term profitability and growth.

Guest Satisfaction 108

Guest Satisfaction Guest Retention Article Customer Service 108

Revenue Hub

FEBRUARY 21, 2023

When potential guests see a hotel with a high volume of positive reviews, they are more likely to view the property as higher quality and therefore be willing to pay a higher rate for their stay. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 98

Guest Retention Book Article Pricing 98