Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 130

Communication Guest Retention Demo Guest Satisfaction 130

Revenue Hub

JULY 20, 2023

Email marketing is also effective for regularly sending offers, updates, and news to subscribed guests. Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again.

Guest Retention 60

Guest Retention Book Customer Service Article 60

Revenue Hub

MAY 22, 2023

Guest Retention : A high guest turnover rate increases the CAC as more resources need to be spent to attract new guests instead of retaining existing ones. Retaining customers typically costs less than acquiring new ones, so focusing on customer service and guest experience is crucial.

Guest Retention 80

Guest Retention Budgeting Article Marketing 80

STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. What does AI mean for hoteliers?

Guest Retention 83

Guest Retention Information Book Housekeeping 83

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses teach staff how to effectively communicate with guests, manage complaints, and exceed guest expectations.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

JUNE 18, 2024

That’s a customer service culture. The commercial twist is that we should also be proud of selling to our guests who want or need it. There is a higher guest retention rate, and you boost your team’s ability to drive sustainable long-term profitability and growth.

Guest Satisfaction 86

Guest Satisfaction Guest Retention Article Customer Service 86

Revenue Hub

FEBRUARY 21, 2023

When potential guests see a hotel with a high volume of positive reviews, they are more likely to view the property as higher quality and therefore be willing to pay a higher rate for their stay. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 84

Guest Retention Book Article Pricing 84