Modern Restaurant Management

NOVEMBER 2, 2022

One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests.

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SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

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7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly.

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Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Waiters are the person who will directly interact with customers.

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Front of House Scheduling Communication Bookkeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 78

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts.

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Training Customer Service Communication Information 122

Modern Restaurant Management

MAY 17, 2021

Adopting the use of digital menus and no-touch check-out limits staff-to-customer touchpoints, while automating back office operations like business insurance and payroll can help streamline operations both for front of house and back. Lead with Compassion.

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7 Shifts

FEBRUARY 18, 2020

When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams.

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Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Builds greater autonomy by giving employees control over their own schedules. Opening a platform for employee recognition, a big-ticket item when it comes to securing employee loyalty.

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7 Shifts

SEPTEMBER 19, 2022

They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Back-of-House and Front-of-House. Schedule with empathy. Back-of-House and Front-of-House are an even split. Front of House Positions: 41% turnover rate. Schedule with empathy.

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Scheduling Front of House Back of House Communication 78

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Front office management In a hotel, the front office management can also be called front-of-house management. The staff here are responsible for much of the customer-facing parts of the business.

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7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. During onboarding, explain how performance reviews work, why they’re important, when staff can expect them, and how they are scheduled.

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7 Shifts

JULY 12, 2024

Schedule staff properly to reduce overtime and accommodate your busiest times effectively. Create a maintenance schedule for each piece of equipment to keep everything in top condition. Since caterers don’t need a full-service restaurant space, they typically save a lot on overhead costs.

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Maintenance Catering Pricing Scheduling 88

Restaurant Engine

FEBRUARY 24, 2021

Poached offers a full setup for hiring managers and restaurant owners/managers to review resumes, message candidates, and even schedule interviews. Tell me about your customer service experience/training. Describe a difficult customer and how you solved the situation. All the tools you need are in one place.

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Server Customer Service Training POS Systems 64

Restaurant Engine

AUGUST 25, 2021

In addition, you can also manage delivery and pickup orders which ensures you’re meeting the needs of your customers. Additional features of Square include: Management of your front of house with order entry, seating, mapping of tables, and more. Additional management for the back of the house including menu management.

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Scheduling Pricing Definition POS Systems 59

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

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Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

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Front of House Communication Hospitality Management Customer Service 52

Modern Restaurant Management

DECEMBER 19, 2019

This is customer service 101, and we all know that it can either make or break a business. A manager that is skilled in numbers and analytics may not be the right person to hire for service positions. Someone applying for an hourly front-of-house position in a fast-casual restaurant will not find this quality appealing.

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Modern Restaurant Management

DECEMBER 21, 2022

We’ll see more restaurants offering their employees gig-like schedule flexibility and instant access to earned wages. " – Legion's Chief Customer Officer, Michael Spataro. "Balancing We’ll also see restaurants increasing their usage of automation to improve labor efficiency and the employee experience.

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Pricing POS Systems Front of House Marketing 197

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

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POS Systems Accounting Front of House Server 69

7 Shifts

OCTOBER 12, 2022

This encourages the restaurant staff to work as a team to provide better customer service. The points correlate with the amount of responsibility (specifically in customer service), and the more points, the more tips. Servers at traditional full-service restaurants rely on tips more than any other restaurant concept.

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Lithos POS

OCTOBER 20, 2022

The customer has to wait for a long time for food. To provide the best customer service experience, you need to ensure that your front-of-house staff is working properly. Otherwise, it takes a long time to receive and serve the food order and it creates a negative experience for the customer.

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The Restaurant Times

JULY 27, 2020

Motivated restaurant staff is capable of delivering stellar restaurant customer service and retaining customers. If a restaurant is short-staffed, there is a good chance that the services provided are not optimum. Try pairing a member from your restaurant’s kitchen staff with a front-of-house member.

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Server Front of House Training Scheduling 52

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Scheduling 300-plus employees. Schedule with empathy. Scheduling 300-plus employees—and saving money. Table of Contents. Keeping in sync.

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7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles.

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Server Training Front of House Back of House 144

7 Shifts

JANUARY 7, 2020

It’s undeniable: employee engagement affects team culture, staff performance, customer service, and ultimately, the bottom line. Your staff scheduling tool will let you see who is coming in late or leaving early, who has skipped shifts, who has requested the most number of days off, etc. Second, track employee attendance.

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Bookkeeping Front of House Back of House Training 139

Synergy Suite

NOVEMBER 30, 2023

Labor costs can be further divided into two main categories: Back-of-House (BOH) Labor: This includes kitchen staff, such as chefs, cooks, and dishwashers, who are responsible for food preparation and maintaining kitchen cleanliness. Beverage Costs: The costs associated with alcoholic and non-alcoholic beverages served in your restaurant.

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Portion Control Scheduling Pricing Training 52

7 Shifts

OCTOBER 1, 2024

When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. This way, you can accommodate your customers' needs without overwhelming your staff. “That saves me a lot of time.”

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Scheduling Reservations Communication Training 158

Modern Restaurant Management

JANUARY 8, 2024

. – Lars Kristiansen , VP Food and Beverage of Oasis Marinas Next year, although getting better, I anticipate continued labor shortages to persist, impacting management, the kitchen and front of house. – Matt Luckey, opsi co-founder A destination rich with diverse culinary encounters brings many dining trends.

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Pricing Catering Training Marketing 215

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

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POS Systems Information Maintenance Pricing 52

Modern Restaurant Management

APRIL 29, 2021

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “Use good scheduling systems that don't require employees to come into work to look at the schedule,” he said.

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Scheduling Training Server Pricing 221

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. FOH defines your customer experience. Let’s go over four key front-of-house roles. Host A host is typically the first person patrons encounter when they walk into a restaurant.

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Front of House Server Back of House Training 52

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. For hourly workers, ensuring they have enough shifts scheduled to meet their earnings expectations is critical. Enter digital tableside ordering.

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Server Marketing Front of House Back of House 225

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

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Back of House Front of House Server Download 148

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Get Staff Buy-in On Scheduling. 56% of the restaurant employees we surveyed said that more flexibility in their scheduling would make them happier on the job.

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Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration.

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Marketing Training Maintenance Pricing 126

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

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