Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JULY 23, 2024

The burden of ensuring labor efficiency often falls to managers, who are already overwhelmed with managing front-of-house, kitchen, and backend responsibilities–in addition to training new employees and interacting with customers.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Control Costs : With automated table reservations to take orders on mobile devices, AI in restaurants can help the owners save money on hiring more staff.

Back of House 211

Back of House POS Systems Training Front of House 211

Synergy Suite

MARCH 14, 2023

For any full-service or specialty restaurant business, front-of-house table management has to be one of the most important things to get right. Even before any customers walk through the door, ensuring a smooth, efficient, and easy process is of paramount importance to the overall customer experience.

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Reservations POS Systems Front of House Communication 52

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

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Maintenance Concierge Front of House Budgeting 72

7 Shifts

OCTOBER 1, 2024

Having an efficient system in place makes sure customers receive their food promptly. For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away.

Scheduling 158

Scheduling Reservations Communication Training 158

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

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Front of House Back of House Server Customer Service 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

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Back of House Server Front of House Download 148

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Feedback from customers about the employee: Does this person get compliments on comment cards, or have they been called out by angry customers in Yelp reviews?

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Download Scheduling Communication Accounting 148

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. In the front of house, we are seeing more kiosk adoption. No matter what kind of technology is implemented in restaurants, they have to stay customer-centric.

Marketing 215

Marketing Catering Customer Service Front of House 215

LimeTray

FEBRUARY 9, 2025

Table Management Weve all seen it: customers waiting to be seated, the hostess scrambling to figure out where to put them, and suddenly, theres a bottleneck. With instant updates on table availability and reservations, your staff can seat customers more efficiently. Plus, youll never double-book a table again.

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Pricing POS Systems Server Scheduling 52

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These types of positions are ideal if you enjoy meeting new people and working with the public every day.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

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Server Customer Service Training Communication 78

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. This constitutes most front-of-house restaurant employees such as servers, runners, hosts, and bartenders. Tipped employees are classified by the U.S.

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Scheduling Server Information Accounting 148

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Front office management In a hotel, the front office management can also be called front-of-house management. The staff here are responsible for much of the customer-facing parts of the business.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Synergy Suite

FEBRUARY 3, 2025

Front of the House The front of house (FOH) encompasses customer-visible areas like the dining room and bar. In the Weeds “In the weeds” describes staff being overwhelmed with orders or service demands. It applies to both kitchen and front-of-house staff facing peak business pressures.

POS Systems 52

POS Systems Server Front of House Communication 52

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Waiters are the person who will directly interact with customers.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Have a Custom Staff Menu to Spice it Up. One way to channel that aspect is by encouraging them to make custom staff creations in the kitchen.

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Scheduling Server Communication Sanitation 148

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

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Front of House Customer Service Information Back of House 52

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. FOH defines your customer experience. Let’s go over four key front-of-house roles. They will greet guests, check reservations, and show diners to their seats.

Front of House 52

Front of House Server Back of House Training 52

Les Roches

JULY 21, 2023

They use hotel management software, including reservation management systems, check-in/check-out systems, front desk management and hospitality management systems. It allows guests to make online reservations and check-in and check-out effortlessly. Enhanced guest experience. Hotel PMS enhances the guest experience.

Property Management 52

Property Management Reservations Training Housekeeping 52

OpenTable

OCTOBER 20, 2023

And you can forget about creating a five-star guest experience if the whole team isn’t on board, from the front of house to back of house. Customer service skills should be a key focus , as should teamwork and communication. Use the soft opening to gauge customer reactions to your menu.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

Cloud-based PMS solutions are a superior way to automate and accelerate all the important processes at your hotel including; Taking and confirming bookings, Managing reservations, Generating bills and reports, Check-in/out, Room transfers, Checking/editing availability, Guest communication. Front desk operations. Multifunctional.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

LimeTray

FEBRUARY 11, 2025

Equipped with menu management and integrated payment solutions, Toast is a powerful choice for restaurant-centric businesses looking for a reliable system with excellent customer service. Pros Tableside Ordering: Enhances customer service and speeds up the ordering process by allowing servers to take orders at the table.

POS Systems 52

POS Systems Pricing Budgeting Reservations 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

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Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

DECEMBER 31, 2019

At Yelp, we're seeing restaurants move away from a strictly reservations planning model. Restaurateurs are valuing a hybrid approach to reservations and running a waitlist to manage their floor and seat more diners, especially during the holiday season. Off-premise dining is here to stay.

POS Systems 138

POS Systems Marketing Training Pricing 138

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. This constitutes most front-of-house restaurant employees such as servers, runners, hosts, and bartenders. Otherwise your business will have to make up the difference out of pocket.

Scheduling 78

Scheduling Document Information Server 78

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

SiteMinder

DECEMBER 7, 2023

He examines ways you can be more efficient at the front desk and in the hotel room, so your guests are always satisfied and your reviews are enhanced. The Hotel Experience – New York HX covers everything that’s trending and innovative in the hospitality industry, from front-of-house to back-of-house.

Blog 59

Blog Travel and Tourism Events Download 59

SiteMinder

JULY 4, 2024

If your brand strategy online is to be fun, youthful, colourful, and exciting this is how your hotel customer service must appear when guests arrive. Some organisations will separate friends as they will chat, but in a front-of-house environment, especially on the front desk, a strong rapport between colleagues will draw customers in.

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Guest Satisfaction Book Communication Catering 52

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. With labor able to focus on front-of-the-house needs, team members are increasing their attention to order fulfillment for delivery and takeout. . as the restaurant group’s front-of-house platform.

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Catering Marketing Communication Events 143

Horizon Hospitality

MARCH 19, 2025

Front Office Manager Manages the reception and reservations teams, ensuring seamless check-ins and check-outs. Food & Beverage Manager Directs all dining operations, from restaurants to room service and banquets. Restaurant Manager Oversees daily operations, including staffing, customer service, and profitability.

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Housekeeping Front of House Special Events Club Management 130