Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

MAY 22, 2024

Leveraging its incredible marketing and branding efforts without having to fight with franchisees that did not invest in stores and back-of house upgrades allows new and very experienced leadership to grow organically. Technology is required for both back-of-house and front-of-house efficiency and effective customer service.

Back of House 188

Back of House Front of House Customer Service Food Operations 188

Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. In addition, advanced systems allow restaurants to take vital customer information such as their contact numbers, birthdays, and so on, which can be used for marketing.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond.

Sanitation 230

Sanitation Events Marketing Communication 230

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Marketing efficiency and effectiveness.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. As the huge market keeps growing, expected to hit $1.8 They must choose whether to use third-party online ordering platforms or handle delivery in-house. trillion by 2028, restaurants face a big decision.

POS Systems 179

POS Systems Training Front of House Information 179

Modern Restaurant Management

DECEMBER 21, 2022

Customers will in turn become more accustomed to conversing with AI in these situations, creating a win-win situation. We’ll also see AI being used to handle everything from text marketing campaigns, managing inventory to counting orders, tracking customers in real-time, and monitoring the number of people at dining tables.

Pricing 197

Pricing POS Systems Front of House Marketing 197

Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular.

Front of House 117

Front of House Customer Service Marketing Concierge 117

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Networking opportunities : You’ll meet industry professionals and establish valuable connections.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Kitchen Operations 98

Modern Restaurant Management

APRIL 29, 2021

Other tactics he used: reaching out to community centers, reaching back to former employees for temp help and recruiting marketing or culinary students. With the increase in online ordering, he suggests creating a new front-of-the-house role of Takeout Specialist to process orders. This is what has been working for me.”

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. Doing so will lead to better service and a better experience for customers. Set goals for your staff. As a manager it is your job to set the tone.

Budgeting 166

Budgeting Server Front of House Back of House 166

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

Front of House 52

Front of House Back of House Server Customer Service 52

7 Shifts

JULY 12, 2024

Semi-variable costs Semi-variable costs have both fixed and variable components, such as maintenance, repairs, and marketing expenses. You can also negotiate service contracts for regular maintenance at a lower cost. As for marketing, focus on cost-effective strategies such as social media and email marketing.

Catering 158

Catering Maintenance Pricing Scheduling 158

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

LimeTray

JANUARY 9, 2025

It simplifies the transaction process and ensures smooth customer service. Order Management Restaurant POS systems handle orders in a timely manner, integrating directly with the kitchen and front-of-house teams. Customer Data Collection A practical restaurant POS doesnt just handle transactionsit learns from them.

POS Systems 52

POS Systems Front of House Information Demo 52

Modern Restaurant Management

JANUARY 8, 2024

This shift will necessitate staff training and automation to deliver personalised experiences, and restaurants will cater to the rising trend of digital nomadism by providing high-speed co-working spaces, merging technology with human touch to meet evolving customer expectations.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. That’s a significant amount of money that you could be investing in a renovation or marketing, or giving to high performing staff as a bonus to encourage them to stay at your restaurant. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

Server 144

Server Training Front of House Back of House 144

LimeTray

FEBRUARY 9, 2025

Top 10 Restaurant POS Systems and Their Features With so many restaurant POS options on the market, finding the perfect POS solution for your restaurant can feel overwhelming. This cuts down on confusion, speeds up order fulfillment, and improves communication between front-of-house and back-of-house staff.

Pricing 52

Pricing POS Systems Server Scheduling 52

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These types of positions are ideal if you enjoy meeting new people and working with the public every day.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

LimeTray

FEBRUARY 12, 2025

For instance, the interactive kiosk market is forecast to reach 45.32 This reflects the growing demand for self-service technology that complements restaurant POS systems and expands worker productivity. Cloud POS Cloud-based POS systems have already started to make waves in the industry, and by 2025, they will dominate the market.

POS Systems 52

POS Systems Front of House Information Kitchen Operations 52

Hotel Owner

AUGUST 7, 2023

It is not just the kitchen and front-of-house roles that need filling. From finance to technology, revenue management to marketing, as well as hundreds of operational roles, you can pursue any interest and develop in all sorts of areas. It is also far more varied and diverse than many realise.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Restaurant Engine

AUGUST 26, 2020

The most important thing to remember is to manage your fast growth so you don’t damage your overall reputation with slow service or poor customer service. Are you doing extra marketing? Is all your extra customer service training working? Concentrate on Holding the Line with Service. tweet this).

Customer Service 59

Customer Service Training Front of House Blog 59

The Restaurant Times

JUNE 18, 2021

For a fast-food restaurant chain, quick service and optimized order management is crucial. Improving the order preparation time, decreasing the customer turnaround time, and ultimately improving customer service have also been key priority areas for the company. . Sumit Arora.

Front of House 59

Front of House Back of House Server Definition 59

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

Server 78

Server Customer Service Training Communication 78

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. It handles payment processing, order management, and day-to-day reconciliation and streamlines operations and marketing.

POS Systems 98

POS Systems Server Information Front of House 98

Modern Restaurant Management

JANUARY 3, 2024

AI-powered segments and generative AI are poised to gain even more traction, with businesses capitalizing on these advanced technologies to refine their marketing strategies. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits.

Pricing 132

Pricing Marketing Catering Front of House 132

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Waiters are the person who will directly interact with customers.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. This includes meeting all guest expectations, handling behind-the-scenes suppliers and staffing, as well as planning marketing and business growth tactics. The staff here are responsible for much of the customer-facing parts of the business.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Modern Restaurant Management

OCTOBER 16, 2019

“We’re excited to be launching our first market in our backyard, sunny Los Angeles,” said Stephen Klein, Co-Founder, and CEO. Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education.

Marketing 126

Marketing Training Maintenance Pricing 126

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

Front of House 52

Front of House Customer Service Information Back of House 52

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Creating a brand image Branding is important in the restaurant industry.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Creating a brand image Branding is important in the restaurant industry.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52