Customer Service Front of House Magazine 
Modern Restaurant Management
DECEMBER 22, 2022
Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. fewer employees in the front-of-house and 6.2 The company's flagship product line includes Flippy 2, CookRight and Sippy.
Modern Restaurant Management
MAY 8, 2024
Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Customers don’t find it acceptable for stores to rely on robots and software to handle complex problem-solving tasks, or tasks that keep people and spaces clean and safe.
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Modern Restaurant Management
MAY 22, 2024
To gain insights, Modern Restaurant Management (MRM) magazine turned to Phil Kafarakis, President & CEO, International Foodservice Manufacturers Association. Technology is required for both back-of-house and front-of-house efficiency and effective customer service.
Modern Restaurant Management
DECEMBER 19, 2023
Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Here are some of their insights.
Modern Restaurant Management
APRIL 29, 2021
Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. “A bubble tea person, a sandwich person, a dedicated register person and I’ve introduced a new role, front of house takeout specialist, to organize the online orders so I hire for that skill set.
Modern Restaurant Management
FEBRUARY 18, 2020
Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” In the front of house, we are seeing more kiosk adoption. The kiosk trend will be embraced like it is in the airline industry.
Modern Restaurant Management
DECEMBER 28, 2020
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. Here are their responses. To read part one, click here. for example.
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