Modern Restaurant Management

OCTOBER 7, 2021

Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Kitchen Operations.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JULY 23, 2024

This will give them an informed perspective on how the technology can best benefit their business. The burden of ensuring labor efficiency often falls to managers, who are already overwhelmed with managing front-of-house, kitchen, and backend responsibilities–in addition to training new employees and interacting with customers.

Scheduling 203

Scheduling Accounting Training Front of House 203

7 Shifts

NOVEMBER 24, 2024

Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. 88% of customers believe the experience they have in your restaurant is as important as the products or food you offer. First impressions matter.

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Server Reservations Guest Satisfaction Communication 78

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

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Training Customer Service Communication Information 122

Modern Restaurant Management

AUGUST 26, 2024

Driver Interface Profile creation and verification: Couriers should be able to create a profile and add personal information. Maps : Maps should be integrated to help couriers find the easiest routes to customers. Order information: Couriers should know the delivery address, order contents, and customer phone number.

POS Systems 179

POS Systems Training Front of House Information 179

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

LimeTray

FEBRUARY 17, 2025

Features like Kitchen Display Systems (KDS) strengthen communication between front-of-house and kitchen staff, minimizing delays and reducing errors. Unlike traditional POS systems, which primarily handle transactions, these modern systems integrate both front-of-house and kitchen operations.

POS Systems 52

POS Systems Front of House Kitchen Operations Communication 52

Modern Restaurant Management

JANUARY 11, 2024

Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Set goals for your staff.

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Budgeting Server Front of House Back of House 166

LimeTray

JANUARY 9, 2025

It simplifies the transaction process and ensures smooth customer service. Order Management Restaurant POS systems handle orders in a timely manner, integrating directly with the kitchen and front-of-house teams. Customer Data Collection A practical restaurant POS doesnt just handle transactionsit learns from them.

POS Systems 52

POS Systems Front of House Information Demo 52

7 Shifts

OCTOBER 1, 2024

Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. Online presence A restaurant customer experience begins before diners step through the doors of your establishment. Moreover, the menu sets expectations for the dining experience.

Scheduling 158

Scheduling Reservations Communication Training 158

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. Just regular people skills, customer service. Because our original space was a chef’s counter, so we were cooking in front of the guests. It was half back-of-house, half front-of-house.

Front of House 126

Front of House Events Catering Back of House 126

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Collect bank information from employees during the onboarding process and deposit payments directly into their accounts on payday. This is usually done during the employee onboarding process.

Scheduling 148

Scheduling Server Information Accounting 148

Modern Restaurant Management

DECEMBER 21, 2022

To reduce friction and allow multitasking, a KDS should speak to the chef rather than display information on its screen. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. – Tim McLaughlin, Founder & CEO, GoTab. "We

Pricing 197

Pricing POS Systems Front of House Marketing 197

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

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Back of House Server Front of House Download 148

LimeTray

FEBRUARY 9, 2025

This cuts down on confusion, speeds up order fulfillment, and improves communication between front-of-house and back-of-house staff. Multi-Location Support For multi-location food chains, a POS system centralizes inventory, sales, and customer data, ensuring consistency across outlets.

Pricing 52

Pricing POS Systems Server Scheduling 52

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. This is due to the fact that guests ‘self-serve’ all of their beverages freeing the servers to focus on taking food orders and giving great customer service.”

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Feedback from customers about the employee: Does this person get compliments on comment cards, or have they been called out by angry customers in Yelp reviews?

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Download Scheduling Communication Accounting 148

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

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Maintenance Concierge Front of House Budgeting 72

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. Recurring customers’ information recorded and saved. However, restaurant management software solutions are capable of much more.

POS Systems 98

POS Systems Server Information Front of House 98

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. As the owner of a food establishment, this is very valuable information to you. In the front of house, we are seeing more kiosk adoption. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles. When there’s a shortage of servers at a restaurant, service suffers.

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Server Training Front of House Back of House 144

LimeTray

FEBRUARY 12, 2025

These systems allow restaurant owners to manage their business remotely, providing data on sales, inventory, and customer behavior from anywhere. The ability to access data from any device connected to the internet makes it easier for restaurant owners and managers to make quick decisions based on the latest information.

POS Systems 52

POS Systems Front of House Information Kitchen Operations 52

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

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Front of House Maintenance Housekeeping Back of House 59

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

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Server Customer Service Training Communication 78

Restaurant Engine

FEBRUARY 24, 2021

Send them out with flyers and information that they can share with friends and family. Tell me about your customer service experience/training. Describe a difficult customer and how you solved the situation. When hiring new waitstaff you need to remember that your front of house waitstaff represents your restaurant.

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Server Customer Service Training POS Systems 64

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. Artificial Intelligence will play a bigger role in restaurants whether it’s taking orders, managing customer service or doing some of the back of the house work.

Pricing 215

Pricing Catering Training Marketing 215

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Waiters are the person who will directly interact with customers.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

Front of House 52

Front of House Customer Service Information Back of House 52

Modern Restaurant Management

JANUARY 3, 2024

Centralization of data-driven marketing will also become increasingly critical, including streamlining processes and providing businesses with a comprehensive view of their data to inform strategic decisions. – Christine Schindler, CEO, PathSpot The age of automation and reimagining customer service in restaurants is here.

Pricing 132

Pricing Marketing Catering Front of House 132

Lithos POS

SEPTEMBER 27, 2023

To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. Let’s see how POS can help you to manage your customer operations. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. And what better way to source that information than from your employees themselves? Have a Custom Staff Menu to Spice it Up.

Scheduling 148

Scheduling Server Communication Sanitation 148

Restaurant Engine

AUGUST 25, 2021

Additional features of Square include: Management of your front of house with order entry, seating, mapping of tables, and more. Additional management for the back of the house including menu management. Customer relationship management – with this feature you can save payment methods, customer information, and order histories.

Scheduling 59

Scheduling Pricing Definition POS Systems 59

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Customer Service 52

Customer Service Budgeting Communication Training 52

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Collect bank information from employees during the onboarding process and deposit payments directly into their accounts on payday. This is usually done during the employee onboarding process.

Scheduling 78

Scheduling Document Information Server 78

Synergy Suite

MARCH 14, 2023

For any full-service or specialty restaurant business, front-of-house table management has to be one of the most important things to get right. Even before any customers walk through the door, ensuring a smooth, efficient, and easy process is of paramount importance to the overall customer experience.

Reservations 52

Reservations POS Systems Front of House Communication 52