Customer Service Front of House Housekeeping 
Hotel Owner
NOVEMBER 16, 2023
They are undertaking three bespoke rotations across the hotel’s various departments including the restaurant, spa and leisure centre, front of house, maintenance, housekeeping and the kitchen. This diverse exposure is intended to “cultivate a multitude of skill sets, from customer service to technical prowess”.
SiteMinder
OCTOBER 11, 2022
Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.
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SiteMinder
OCTOBER 11, 2022
The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.
Les Roches
AUGUST 10, 2023
What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are back-of-house positions?
Hotel Owner
AUGUST 7, 2023
Clearly, this does not hold true for certain specialist functions, such as chefs, financial accounting or technology, but does for more generic sets of professional skills largely deployed in guest-facing service roles, front office, food and beverage, and housekeeping. It is also far more varied and diverse than many realise.
Les Roches
JUNE 5, 2023
The focus is on delivering exceptional customer service and maximizing profits. Front office management In a hotel, the front office management can also be called front-of-house management. The staff here are responsible for much of the customer-facing parts of the business.
Les Roches
AUGUST 12, 2022
Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Revenue management.
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