Modern Restaurant Management

JULY 27, 2021

As owners strategize how to spend their budgets, it is imperative they consider the importance of quality over quantity, curating a tech toolbelt capable of driving revenue and improving the customer experience while helping restaurants remain profitable. Despite some concerns, technology is not replacing workers.

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Server POS Systems Back of House Front of House 243

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Training POS Systems Server Customer Service 78

Larry Mogelonsky

MARCH 3, 2025

At the helm for Crockfords Las Vegas is General Manager Aleksandra Kotle, who leads a team over 100 service professionals that encompass both front-of-house and heart-of-house roles. Its become homogenized, and no guest is more sensitive to lackluster effort than the luxury traveler.

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Concierge Front of House Workshop Definition 130

Modern Restaurant Management

DECEMBER 17, 2024

We've already seen how technology has transformed front-of-house operations with the rise of apps like UberEats and DoorDash, as well as advanced point-of-sale systems. Now, this revolution is extending to the back-of-house. Technology, like e-commerce platforms, is changing the way distributors and restaurants interact.

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Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

FEBRUARY 15, 2022

Labor in foodservice is especially tight and when wages have increased and there is higher turnover, is having your team members spending hours back of house preparing guacamole the best use of their time?

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Front of House Back of House Pricing Customer Service 189

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. When restaurants digitize administrative tasks, internal communication, and customer service functions, it creates a singular hub through which all information flows. This internal alignment enables a restaurant to pivot.

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Communication Information Front of House Customer Service 197

Modern Restaurant Management

DECEMBER 2, 2022

For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews. Having a performance-based culture at your restaurant will keep your team working at high levels. Restaurant managers need to create categories for each position.

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Front of House Accounting Server Customer Service 189

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Customer Service Guest Satisfaction Guest Services Training 52

Modern Restaurant Management

JUNE 26, 2020

Also, having a well-organized system to record tips will make a difference in customer service and a satisfactory front-of-house experience for the consumer. Focus on the same prerequisites and qualifications for your potential candidates that were important prior to the pandemic.

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Budgeting Accounting Front of House Customer Service 180

7 Shifts

AUGUST 21, 2024

For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS. With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous.

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Communication Scheduling Front of House Back of House 148

Modern Restaurant Management

MAY 22, 2024

Technology is required for both back-of-house and front-of-house efficiency and effective customer service. Leveraging technology will separate the restaurants that accelerate adoption to capture greater share while those that are stuck in relying on price increases to save daily transaction will become irrelevant.

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Back of House Front of House Customer Service Food Operations 188

Modern Restaurant Management

NOVEMBER 2, 2022

One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests.

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Front of House Back of House Server Customer Service 158

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap.

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Server Marketing Front of House Back of House 225

Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting. A lot of people handle food before it’s given to customers.

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Reservations Kitchen Operations Front of House Back of House 196

LimeTray

FEBRUARY 17, 2025

Features like Kitchen Display Systems (KDS) strengthen communication between front-of-house and kitchen staff, minimizing delays and reducing errors. Unlike traditional POS systems, which primarily handle transactions, these modern systems integrate both front-of-house and kitchen operations.

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POS Systems Front of House Kitchen Operations Communication 52

Hotel Owner

NOVEMBER 16, 2023

They are undertaking three bespoke rotations across the hotel’s various departments including the restaurant, spa and leisure centre, front of house, maintenance, housekeeping and the kitchen. This diverse exposure is intended to “cultivate a multitude of skill sets, from customer service to technical prowess”.

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Front of House Housekeeping Maintenance Customer Service 98

Modern Restaurant Management

JULY 23, 2024

The burden of ensuring labor efficiency often falls to managers, who are already overwhelmed with managing front-of-house, kitchen, and backend responsibilities–in addition to training new employees and interacting with customers.

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Scheduling Accounting Training Front of House 203

7 Shifts

NOVEMBER 24, 2024

Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. 88% of customers believe the experience they have in your restaurant is as important as the products or food you offer. First impressions matter.

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Server Reservations Guest Satisfaction Communication 78

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

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Front of House Back of House Customer Service Accounting 93

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Role of AI in Front of House. What are AI and ML? AI and ML are buzzwords and often sound out of reach of an average restaurateur.

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Back of House POS Systems Training Front of House 211

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

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Training Customer Service Communication Information 122

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

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Front of House Back of House Server Customer Service 52

Modern Restaurant Management

AUGUST 26, 2024

At a minimum, ensure all employees understand: Food safety protocol for proper food handling and transport Customer service standards and how to handle situations Logistics like pickup procedures, delivery routes, and communication Also, having a documented, standards-based delivery training program will ensure consistent execution.

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POS Systems Training Front of House Information 179

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. Just regular people skills, customer service. Because our original space was a chef’s counter, so we were cooking in front of the guests. It was half back-of-house, half front-of-house.

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Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

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Menu Planning Beverage Operations Customer Service Kitchen Operations 98

Modern Restaurant Management

JANUARY 11, 2024

Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Set goals for your staff.

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Budgeting Server Front of House Back of House 166

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

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Back of House Server Front of House Download 148

Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular.

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Front of House Customer Service Marketing Concierge 117

Adora POS

JUNE 26, 2023

Streamline your pizzeria's operations with intuitive front-of-house features, efficient back-of-house management, and seamless integration with third-party applications. Say goodbye to complicated systems and hello to improved customer service.

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Front of House Demo Back of House Customer Service 52

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

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Maintenance Concierge Front of House Budgeting 72

7 Shifts

FEBRUARY 18, 2020

When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams.

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Server Scheduling Front of House Customer Service 158

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

APRIL 29, 2021

“A bubble tea person, a sandwich person, a dedicated register person and I’ve introduced a new role, front of house takeout specialist, to organize the online orders so I hire for that skill set. During COVID, he now processes 700-plus online orders and expects this will continue.

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Scheduling Training Server Pricing 221

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. In the front of house, we are seeing more kiosk adoption. No matter what kind of technology is implemented in restaurants, they have to stay customer-centric.

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Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

DECEMBER 19, 2019

This is customer service 101, and we all know that it can either make or break a business. A manager that is skilled in numbers and analytics may not be the right person to hire for service positions. Someone applying for an hourly front-of-house position in a fast-casual restaurant will not find this quality appealing.

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Front of House Customer Service Scheduling Service Management 124

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

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Front of House Maintenance Housekeeping Back of House 59