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Strategies to enhance Front Desk Operations in a Hotel

Hotelogix

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Thus, it is vital to take a closer look into the role of the front desk, identify major challenges faced by them and suggest proper strategies.

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What Are the 5 Front Desk Software Modules Used in Hotels

Hotelogix

Front Desk Operations The actual front desk operations module is the core of most systems, and it should offer a robust number of features, including those noted below. These might include minibars in the rooms, the spa, restaurants, the gift shop, a travel desk, and more.

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Stayntouch raises $48M in strategic growth equity investment

Hotel Business

Founded in 2012 and acquired by MCR in 2020, Stayntouch offers a cloud PMS for hotels to streamline operations and connect front and back office functions, including reservations, front desk operations, payments, revenue management and reporting and multi-property management.

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Hospitality training: Courses and programs for hotels

SiteMinder

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

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How do I start a career in hotels?

Les Roches

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets.

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Lesser-known roles: how to become a hotel inspector

Les Roches

Evaluating service quality Inspectors assess the effectiveness of and support provided by hotel staff. This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments.

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What degree is best for hotel management?

Les Roches

Understanding hotel management There are a lot of different responsibilities involved in managing a hotel to ensure the efficient functioning of the property while providing exceptional service to guests. This includes managing day-to-day operations, overseeing staff, maintaining facilities and optimizing financial performance.