Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

FEBRUARY 17, 2020

When consumers can get great food delivered in less than an hour, restaurants must deliver a differentiated experience that makes going out worth the effort. Whether that’s through exceptional customer service or the new trend of “eatertainment,” restaurants need to think beyond simply providing good food.

Front of House 198

Front of House Customer Service Pricing 198

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

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Server Customer Service Training Communication 78

Modern Restaurant Management

AUGUST 26, 2024

At a minimum, ensure all employees understand: Food safety protocol for proper food handling and transport Customer service standards and how to handle situations Logistics like pickup procedures, delivery routes, and communication Also, having a documented, standards-based delivery training program will ensure consistent execution.

POS Systems 179

POS Systems Training Front of House Information 179

Les Roches

MARCH 16, 2023

Photo Credit: FilippoBacci/E+via Getty Images Food and beverage management focuses on the operations of restaurants, cafes, bars, hotels, and other food and beverage establishments. Summary If you’re considering a career in hospitality , food and beverage management is a rewarding field.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Kitchen Operations 98

7 Shifts

NOVEMBER 12, 2020

Reviewing health and safety protocol. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. Health and safety are even more pertinent during and after the COVID-19 pandemic.

Training 122

Training Customer Service Communication Information 122

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. Commercial kitchen equipment safety. Food allergies. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. That's why customer service skills are essential when you're in the front of house.

Back of House 148

Back of House Front of House Server Download 148

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. FOH defines your customer experience. Let’s go over four key front-of-house roles. Host A host is typically the first person patrons encounter when they walk into a restaurant.

Front of House 52

Front of House Server Back of House Training 52

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Customer Service 52

Customer Service Budgeting Communication Training 52

Modern Restaurant Management

JANUARY 3, 2024

– Chef Bin Lu of Blue Rock in Washington, VA Although getting better, I anticipate continued labor shortages to persist, impacting management, the kitchen and front of house. – Meredith Sandland, Empower Delivery CEO The FDA has passed amendments to the Food Safety Modernization Act (FSMA) that will go into effect in 2024.

Pricing 132

Pricing Marketing Catering Front of House 132

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Modern Restaurant Management

DECEMBER 28, 2020

Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. Next year, we will see even greater adoption of technologies that lend to operational efficiencies – in both the back- and front-of-house. for example. For example, BOHA!

Sanitation 230

Sanitation Events Marketing Communication 230

Lithos POS

MARCH 27, 2023

Now customers can order and pay for themselves. Improved Food Safety Automation helps you to eliminate the possibility of unhealthy food preparations. Front-of-house These tools help you to manage your restaurant’s front-of-house business operations.

POS Systems 52

POS Systems Blog Front of House Accounting 52

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will demand a personalized journey when food is delivered to their door. Additionally, guests will demand a personalized journey when food is delivered to their door. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

DECEMBER 31, 2019

Combined with limited space for product storage given the need to devote space to front of house activities, restaurant managers will need creative solutions to make their business more efficient. Though delivery partners are a middleman, the restaurant brand carries the reputational risks related to the end-customer encounter.

POS Systems 138

POS Systems Marketing Training Pricing 138

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. This pilot is putting us on that path – and we couldn’t be more pleased to continue our work with Miso Robotics and pave the way for greater adoption of cutting-edge technology in the fast-food industry.”

Catering 143

Catering Marketing Communication Events 143