Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

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Les Roches

MARCH 16, 2023

Photo Credit: FilippoBacci/E+via Getty Images Food and beverage management focuses on the operations of restaurants, cafes, bars, hotels, and other food and beverage establishments. Summary If you’re considering a career in hospitality , food and beverage management is a rewarding field.

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Modern Restaurant Management

DECEMBER 28, 2020

Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. Next year, we will see even greater adoption of technologies that lend to operational efficiencies – in both the back- and front-of-house. for example. For example, BOHA!

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Synergy Suite

NOVEMBER 1, 2024

Efficient management of these operations can drastically impact service quality and overall customer satisfaction, making it vital for restaurant owners and managers to understand this crucial aspect of their business. Most interaction with customers takes place in the FOH. Most interaction with customers takes place in the FOH.

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Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Restaurants must adhere to strict food safety laws and regulations—these laws are not suggestions, they are requirements. Do I Really Need SOPs?

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7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. Commercial kitchen equipment safety. Food allergies. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. That's why customer service skills are essential when you're in the front of house.

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7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

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Modern Restaurant Management

FEBRUARY 18, 2020

Guests will demand a personalized journey when food is delivered to their door. Additionally, guests will demand a personalized journey when food is delivered to their door. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

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Modern Restaurant Management

JANUARY 3, 2024

– Chef Bin Lu of Blue Rock in Washington, VA Although getting better, I anticipate continued labor shortages to persist, impacting management, the kitchen and front of house. – Meredith Sandland, Empower Delivery CEO The FDA has passed amendments to the Food Safety Modernization Act (FSMA) that will go into effect in 2024.

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Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. These also play into effective teamwork.

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Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. These also play into effective teamwork.

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Front of House Communication Hospitality Management Customer Service 52

Modern Restaurant Management

DECEMBER 17, 2024

We've already seen how technology has transformed front-of-house operations with the rise of apps like UberEats and DoorDash, as well as advanced point-of-sale systems. Now, this revolution is extending to the back-of-house. Technology, like e-commerce platforms, is changing the way distributors and restaurants interact.

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Modern Restaurant Management

DECEMBER 31, 2019

Combined with limited space for product storage given the need to devote space to front of house activities, restaurant managers will need creative solutions to make their business more efficient. Though delivery partners are a middleman, the restaurant brand carries the reputational risks related to the end-customer encounter.

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7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 78

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. FOH defines your customer experience. Let’s go over four key front-of-house roles. Host A host is typically the first person patrons encounter when they walk into a restaurant.

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Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

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Lithos POS

MARCH 27, 2023

Now customers can order and pay for themselves. Improved Food Safety Automation helps you to eliminate the possibility of unhealthy food preparations. Front-of-house These tools help you to manage your restaurant’s front-of-house business operations.

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Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. This pilot is putting us on that path – and we couldn’t be more pleased to continue our work with Miso Robotics and pave the way for greater adoption of cutting-edge technology in the fast-food industry.”

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