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They oversee various departments, including front office, housekeeping, food and beverage, and facilitiesmanagement, to ensure seamless guest experiences and efficient service delivery. They lead the executive team in developing strategicplans, establishing long-term goals and ensuring the hotel’s financial success.
Guest experience and satisfaction Trends like mobile check-in/check-out, in-room technology, and AI-driven customerservice can significantly elevate the guest experience, making it more convenient, personalised, and engaging.
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