Hotelogix

SEPTEMBER 13, 2024

Hotels must demonstrate exact standards of cleanliness in rooms, bathrooms, common areas, and dining facilities. Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. This includes the efficiency, hospitality, and responsiveness of the staff.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Hotels must demonstrate exact standards of cleanliness in rooms, bathrooms, common areas, and dining facilities. Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. This includes the efficiency, hospitality, and responsiveness of the staff.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Assistant front of house manager.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. Hotel manager. The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

JULY 4, 2024

Short courses Typically spanning a few weeks to a few months and focusing on specific hotel management topics or skill areas. These courses provide targeted education on subjects such as front office operations, revenue management, customer service or food and beverage management.

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility. What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JULY 1, 2024

Their responsibilities encompass a range of tasks, including welcoming guests upon arrival, facilitating the check-in and check-out process, managing reservations and addressing guest requests. Housekeeping staff This role is all about maintaining the cleanliness and hygiene standards of hotel rooms and common areas.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52