The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

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Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

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Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture. Get Better.

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Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” Also, staff retention is important because you have to make sure the staff is great with customer service.

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Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

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Horizon Hospitality

OCTOBER 16, 2024

While staff may receive training in property management and maintenance, the emphasis on hospitality may not be as pronounced as in country clubs. Country Clubs: The primary focus of a country club is on providing premium, member-centric services that enhance the recreational and social experiences of its members.

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Hotel Business

MARCH 21, 2025

Schedule regular safety training for staff A well-trained hotel staff is vital for maintaining a safe and secure environment for both guests and hotel team members. Just as important is making sure that every staff member is thoroughly trained and familiar with every exit route.

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Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” If the alarm isn't disarmed, say for Christmas or a Holiday closure, no events trigger.

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Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

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SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

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Modern Restaurant Management

JUNE 5, 2023

Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

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Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

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Customer Service Communication Hospitality Management Reservations 52

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

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Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

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Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

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Hotel Owner

AUGUST 8, 2023

Four new recruits have been appointed to the customer service team at a spa resort in Windermere. Kitchin studied at Lancaster and Morecambe College to attain her Level 2 qualification as Air cabin crew and has also trained as a barista, having worked at Costa Coffee and in a range of customer service roles.

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Modern Restaurant Management

DECEMBER 2, 2022

Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Managing the performance of your staff isn’t an annual event. As a manager, hiring an employee doesn’t mean your job is over. Staff Inspiration. Management must also lead by example.

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SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

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Training Customer Service Communication Housekeeping 59

The Restaurant Times

JANUARY 28, 2022

One of the best ways to answer the question is efficient staff training. A well-trained staff saves a restaurant both time and money, which eventually leads to higher profitability. Therefore, you must ensure that your entire staff is provided continuous training so that they remain exceptional in a highly competitive industry.

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Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

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Modern Restaurant Management

OCTOBER 21, 2019

It simply isn’t feasible to have a dedicated employee whose sole responsibility is to answer incoming calls, as hosts and cashiers are typically tasked with both answering the phone and providing in-person customer service.

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Reservations Customer Service Training Information 119

7 Shifts

SEPTEMBER 9, 2024

High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. These activities could be as simple as a monthly team dinner, a friendly cooking competition, or an outing to a local event. With an average turnover rate of 79.6%

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Hospitality Net

AUGUST 23, 2023

A career in the hospitality industry isn’t limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment. Wherever there is customer service, there is a need for hospitality training.

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Les Roches

MAY 9, 2023

With job growth for meeting and event planners expected to grow at a rate of 18% between 2021 and 2033 , now is the perfect time to consider starting a career in corporate events management. What is corporate events management? Why is corporate events management important? What are the different types of corporate events?

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Hotel Owner

OCTOBER 9, 2024

Alternatively, it may be the responsibility of your events team to balance venue sales with managing events. This lack of time and focus on meeting and event-specific sales can lead to missed opportunities and decreased revenue. Training your staff in effective time management techniques can also make a significant difference.

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7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction. The checkout process is another area where you can reduce friction.

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7 Shifts

AUGUST 18, 2024

These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers. Finally, they should be responsible and reliable, with a strong focus on customer service.

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7 Shifts

SEPTEMBER 3, 2019

Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. Levy offers its employees health and dental benefits, paid time off for salaried employees, training programs for team members who are looking to grow, 401Ks, flex spending and profit sharing.

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Revenue Hub

SEPTEMBER 12, 2024

Ways to build guest loyalty Personalization and high quality customer service are key elements that contribute to hotel guest satisfaction. By tailoring services to the individual needs and preferences of guests, hotels create a deep emotional bond with their customers. .”

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Workshop Customer Service Article Guest Satisfaction 104

Hotel Owner

JUNE 20, 2023

Upskilling for Specialisations The hospitality industry comprises diverse sectors such as hotel management, food and beverage, event planning, and tourism. Specialised training programmes enable employees to acquire advanced knowledge and skills, making them valuable assets within their respective fields.

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Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. To develop deeper customer relationships, restaurant operators can implement digital loyalty programs that reward repeat customers and provide personalized offers, fostering a sense of connection and appreciation.

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Scheduling Server Reservations POS Systems 189

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation.

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7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly.

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Hotel Owner

MARCH 15, 2023

In his new role, he will work closely with the hotel’s senior team, and executive chef Alessandro Femino, overseeing the hotels’ restaurant, social spaces and events spaces. These include the Elondi Restaurant and Bar, two open-air terraces and two impressive, separate floors of meetings and events spaces.

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Hotel Owner

OCTOBER 4, 2023

Pan Pacific London is dedicated to going above and beyond for its guests and ensuring personalised service, training of staff and fostering a positive work culture, which I look forward to driving further in my new role.”

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Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It includes browsing for options, reading reviews, and making reservations.

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