InnQuest

JANUARY 26, 2023

Hoteliers can use automated revenue management solutions to forecast pricing accurately, ensuring they are ready for high-traffic seasons and events. Through automation, validated guests can use a customized app to unlock their rooms with nothing more than a phone.

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Reservations Housekeeping Property Management Book 136

Les Roches

JANUARY 12, 2024

In event management, technology has evolved from an optional addition to an indispensable element. The quest for unique experiences among event attendees requires seamless solutions capable of accommodating diverse preferences, ensuring rapid responses, and digitizing customer experiences.

Events 52

Events Information Hospitality Management Communication 52

7 Shifts

AUGUST 16, 2024

What do restaurant managers do? A restaurant manager's role is dynamic and multifaceted, requiring them to juggle various responsibilities. From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly.

Server 78

Server Customer Service Training Communication 78

Les Roches

MARCH 23, 2023

Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. As such, it is a vital element of hospitality management. In this article, we’ll discuss why hotel marketing is an important part of hospitality management , the different hotel marketing strategies available.

Marketing 98

Marketing Events Hospitality Management Information 98

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. For instance, if restoration or renovation work is ongoing on the property or if the in-house restaurant is booked for a private event.

Communication 219

Communication Reservations Book Information 219

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. As customers can physically inspect products prior to purchase, they can get an immediate sense of quality assurance.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

FEBRUARY 29, 2024

Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. This training covers a wide range of areas including customer service, communication, problem-solving, and operational management.

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Training Customer Service Communication Guest Satisfaction 52

Les Roches

DECEMBER 27, 2023

While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry. What is hospitality management? It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

JULY 4, 2024

As the hospitality industry continues to embrace technological advancements, getting a degree in hospitality management online has become more popular, attracting students from a wide range of backgrounds. Let’s review some of the main things you will learn in an online hospitality management degree.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

Les Roches

JUNE 27, 2024

From the busy world of hospitality, to event management, tour guiding, marketing and beyond, there are countless avenues to explore within the industry. Attend career fairs and industry events specific to the tourism sector to connect with hiring managers, recruiters and industry experts.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Les Roches

AUGUST 23, 2024

The average annual salary for a corporate travel manager is between $93,468 and $129,508. Event coordinator Organizes and oversees conferences, weddings and festivals, managing logistics from start to finish. Responsibilities include budget management, vendor coordination and ensuring everything runs smoothly.

Travel and Tourism 52

Travel and Tourism Event Coordination Blog Customer Service 52

Modern Restaurant Management

SEPTEMBER 16, 2020

They'll likely post about the event tagging you and your restaurant, driving more traffic and their followers to come visit you in the coming days and weeks. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. What are some trends you are seeing?

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Marketing Communication Information Reservations 234

Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. Explore Les Roches’ hospitality management courses.

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Training Communication Hospitality Management Information 69

Les Roches

AUGUST 21, 2024

Finance managers have average salaries of $135,506 per year. monkeybusinessimages / iStock via Getty Images Marketing and sales manager Responsible for developing and implementing strategies to attract guests and maximize revenue, these experts can command a high hospitality management pay rate.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings. Find a course taught by experts who can help you achieve your dreams.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers.

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

JULY 3, 2024

The main reasons are: Specialized knowledge and expertise: a degree in hospitality management or a related field provides individuals with specific knowledge and expertise in areas like hotel operations, revenue management, guest relations and event planning.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

AUGUST 4, 2024

It’s important to make sure that you work on all these areas to start a successful career as a hotel manager. Education requirements for hotel managers Becoming a hotel manager typically requires a solid educational foundation in hospitality management or a related field.

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Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JUNE 26, 2024

Let’s look at some of the most common available for aspiring hotel managers. Bachelor of business administration in hospitality management This degree type combines foundational business principles with specialized coursework in hospitality management.

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Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Les Roches

AUGUST 1, 2024

Their services include flight bookings, hotel reservations, customized holiday packages and event management. Utravel is known for its innovative approach and commitment to providing exceptional customer service, ensuring each travel experience is unique and memorable.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

JUNE 5, 2023

Whether you’re a recent graduate or already experienced in hospitality management , restaurant entrepreneurship could be an exciting and challenging career choice. You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service.

Budgeting 52

Budgeting Customer Service Training Communication 52

Les Roches

DECEMBER 28, 2022

Communications managers are usually responsible for creating various marketing and advertising materials, such as web pages, blogs, press releases, newsletters, brochures, newspaper adverts, brochures, and promotional items. A communications manager’s workload can be hugely varied and diverse. Customer service.

Communication 52

Communication Blog Customer Service Marketing 52

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

JULY 5, 2024

Why pursuing a career in hotel management is rewarding Beyond the tangible benefits of competitive salaries and career advancement, hotel management gives individuals the chance to make an impact on guests’ lives and create memorable experiences that leave a lasting impression.

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Event Coordination Training Housekeeping Front Desk Operations 52

Les Roches

SEPTEMBER 25, 2024

Exposure to innovative practices: working here means exposure to cutting-edge practices such as digital check-ins, smart room technologies and personalized guest services, which can be valuable for your career development. Bachelor in hospitality management Front desk and guest services The first point of contact for guests is the front desk.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JUNE 7, 2023

Skills required to be a successful food and beverage consultant To excel in this role, a person needs to have strong interpersonal skills, the ability to think critically, excellent problem-solving abilities, knowledge of regulatory standards, business acumen, customer service proficiency, and the ability to stay on top of industry trends.

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Regulatory Compliance Events Customer Service Marketing 52

Les Roches

JULY 3, 2024

Whether working in hotels, attractions or tour companies, professionals in the tourism sector in Sharjah have the chance to learn about different languages and customs, enriching their professional and personal experiences Vibrant work environment: the tourism industry in Sharjah is known for its lively and fast-paced working culture.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Les Roches

JUNE 25, 2024

Hotel reputation managers must be able to assess situations calmly, identify solutions and take decisive action to resolve issues, turning poor reviews into positive experiences. Excellent customer service skills: Providing exceptional customer service is fundamental to maintaining a positive reputation.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

JUNE 5, 2023

Of course, these two roles aren’t the only options in hospitality management , and there’s a wide range of careers in this exciting area. Hotel and Restaurant Management involves planning, organizing, and controlling operations in the tourism industry. What is hotel and restaurant management?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Les Roches

JUNE 27, 2024

This puts them at the forefront of the industry, constantly evolving and expanding their services to meet the growing demands of travelers. Employees have the chance to take on diverse roles, from customer service and sales to marketing and operations, allowing them to broaden their skill sets and climb the career ladder in the organization.

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Travel and Tourism Customer Service Communication Catering 52

Les Roches

JUNE 27, 2024

Event & conference planner Luxury hotels and resorts frequently host high-profile events and conferences. An event planner oversees the organization and execution of these events, ensuring they run smoothly and exceed client expectations. Discover how a degree from Les Roches can set you up for success.

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Travel and Tourism Training Communication Events 52