Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

AUGUST 19, 2022

A big part of any restaurateur's job is to secure the staff required to provide stellar customer service. Satisfied employees shine when it comes to customer service, and they help build your restaurant’s reputation among residents. Join the local chamber of commerce and attend networking events.

Events 197

Events Customer Service Marketing Pricing 197

Hotel Owner

JULY 17, 2023

The University of Edinburgh Hospitality and Events Collection has announced the appointment of a new group general manager, Gavin MacLennan. One of my key priorities is to deliver outstanding customer service and foster a culture of staff engagement and empowerment to ensure that every guest interaction is a memorable one.

Events 92

Events Customer Service Business Development Guest Services 92

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? How do you handle disputes between customers and employees? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? 95% of customers are more likely to return if they experience good service.

Communication 78

Communication Server Special Events Training 78

Smart Brief Hospitality

JULY 17, 2024

Such insights will help businesses make trend-based decisions, optimize operations and predict events likely to happen in the future. Enhancing customer insights: Analyzing customer data will enable businesses to understand customer behaviors, preferences, and needs.

Information 104

Information Marketing Customer Service Accounting 104

Hotelogix

FEBRUARY 17, 2025

Attendances in such events as conferences, meetups, or forums help attend leaders or those in making in the industries. Be it technology or effective methods of customer servicing; these associations present much-needed resources that help individuals function more effectively. It's like making friends but for grown-ups!

Travel and Tourism 100

Travel and Tourism Events Training Marketing 100

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” Also, staff retention is important because you have to make sure the staff is great with customer service.

Customer Service 88

Customer Service Presentation Marketing Server 88

7 Shifts

NOVEMBER 15, 2024

They play a big role in overseeing your inventory and attending to customer complaints. They also bring creative ideas to the table, such as improving the drink menu and coming up with new events and promotions to drive sales. What would you do if a regular customer becomes intoxicated and difficult to manage?

Events 78

Events Training Scheduling Communication 78

Hospitality Net

AUGUST 7, 2024

Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room.

Customer Service 111

Customer Service Events 111

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Given the rapid pace of AI development, we can only expect even more advanced capabilities in 2025.

Marketing 167

Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

NOVEMBER 19, 2021

Having the prospect of a free meal in the future will make customers more likely to choose your restaurant when picking where they eat out. Host Fun Events. Customers are eager to attend fun events, especially post-pandemic. Consistency is key.

Marketing 189

Marketing Special Events Events Customer Service 189

Modern Restaurant Management

JULY 29, 2021

Training your staff in these techniques can also help if an event like this takes place. De-escalation training should be updated regularly and held yearly to ensure all staff know how to give the best customer service, even in a tough situation. Training of Professional Security Guards.

Training 212

Training Customer Service Events 212

Modern Restaurant Management

JANUARY 7, 2021

Customers expect and want exceptional customer service. So, by watching videos that introduce your restaurant’s staff, customers can learn more about them. Live customer samplings of new drinks and dishes. Invitation to Events. When you host an event, you usually send out an invitation.

Marketing 228

Marketing Events Definition Communication 228

Modern Restaurant Management

JUNE 5, 2023

Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

Scheduling 189

Scheduling Information Customer Service Pricing 189

7 Shifts

NOVEMBER 24, 2024

Consider the channels you'll use to reach potential customers, such as social media, local advertising, or community events. Use clear and straightforward questions that customers can answer quickly, such as “Was our food served hot and fresh?” ” or “How was the customer service?”

Marketing 148

Marketing Information Pricing Training 148

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Events 111

Events Customer Service Catering Property Management 111

Modern Restaurant Management

MAY 16, 2024

Each week, do at least the following: Update your business hours in case of special events, weather, or holidays so that customers don’t show up when you aren’t open. Add new photos whenever you have an event, change the decor, or offer a new menu item.

Special Events 185

Special Events Article Events Customer Service 185

Larry Mogelonsky

MARCH 3, 2025

Customization is the New Personalization The phrase personalization in name only belies the trend of every property as well as other customer service businesses like retail and car dealerships using this term. Its become homogenized, and no guest is more sensitive to lackluster effort than the luxury traveler.

Concierge 130

Concierge Front of House Workshop Definition 130

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” If the alarm isn't disarmed, say for Christmas or a Holiday closure, no events trigger.

Customer Service 195

Customer Service Scheduling Training Magazine 195

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 109

Customer Service Concierge Training Article 109

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

Hotel Owner

MARCH 3, 2023

Hyatt’s Andaz London Liverpool Street has appointed Francesca Coluzzi and Hannah Jeal as assistant directors within its Sales and Events teams. Having previously held the position of Weddings and Social Events manager, Andaz London has also promoted Hannah Jeal to assistant director of events.

Events 104

Events Customer Service Marketing 104

Modern Restaurant Management

JULY 8, 2024

At Hooters, HootClub Rewards loyalty members receive a variety of reward types, including discounts, free items, anniversary and holiday deals, exclusive events, and more. The last, and most important, piece of the puzzle is customer service.

Communication 186

Communication Customer Service Catering Guest Satisfaction 186

Modern Restaurant Management

JANUARY 22, 2024

You can foster an emotional connection by connecting your brand with their beliefs, giving outstanding service, and establishing an engaging ambiance. Engage consumers using social media, storytelling, and events to create a deep emotional tie that extends beyond the plate.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Hotel Owner

OCTOBER 9, 2024

Alternatively, it may be the responsibility of your events team to balance venue sales with managing events. This lack of time and focus on meeting and event-specific sales can lead to missed opportunities and decreased revenue. Enhancing your venue listing information can also significantly improve the quality of RFPs received.

Events 118

Events Information Book Customer Service 118

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. In fact, he was likely to rally his employees to excellent customer service by saying, “Yesterday was fantastic.

Training 180

Training Sanitation Events Customer Service 180

Hotelogix

NOVEMBER 19, 2023

  Local area events: Local area events can significantly impact your hotel occupancy. If the event is popular and attracts many people from out of town, you will experience increased demand. On the other hand, if the event is only of interest to locals, it may not impact hotel occupancy much.

Book 147

Book Events Pricing Guest Services 147

Horizon Hospitality

OCTOBER 16, 2024

Country Clubs: The primary focus of a country club is on providing premium, member-centric services that enhance the recreational and social experiences of its members. This includes dining, events, sports activities, and personalized services.

Maintenance 130

Maintenance Training Property Management Customer Service 130

Hotel Owner

SEPTEMBER 12, 2023

L&R said Chan is a “dedicated and results driven” assistant director of sales with a track record in implementing successful sales strategies that deliver increased performance for hotels, with a firm focus on customer service. I am really excited to elevate both establishments.”

Business Development 105

Business Development Customer Service Events Marketing 105

Hotel Owner

SEPTEMBER 22, 2023

The 19-storey building comprises 212 bedrooms with first class facilities, meeting and event space coupled with leading levels of service standards expected under the Hyatt brand.

Events 98

Events Customer Service 98

Hotel Owner

OCTOBER 6, 2023

Following a multi-million-pound restoration completed in 2020, it has been transformed into an award-winning wedding and events venue with 23 ensuite bedrooms and various event spaces. The property has the potential to expand its revenue streams beyond exclusive events to include accommodation and dining.

Customer Service 98

Customer Service Events Marketing 98

Modern Restaurant Management

DECEMBER 2, 2022

Managing the performance of your staff isn’t an annual event. Using performance enhancing techniques keeps the expectations of staff at optimal levels and provides management with better overall performance from the team which helps drive sales and customer service. Staff Inspiration. Management must also lead by example.

Front of House 189

Front of House Accounting Server Customer Service 189

Modern Restaurant Management

MARCH 4, 2020

Sustainability has become a popular trend in the wedding and event industry. As a caterer, having eco-friendly options for your business can help you build relationships and get more customers, all while limiting your company’s own impact on the environment. Buy Local Ingredients.

Catering 168

Catering Maintenance Customer Service Events 168

Synergy Suite

APRIL 25, 2025

We congratulate all of the winners and look forward to celebrating their achievements during our June 10 gala event in New York. The 2025 Stevie winners have helped drive that success through their innovation, persistence, and hard work. Learn more at www.StevieAwards.com.

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52

Hotel Owner

OCTOBER 9, 2023

Hotels in the UK experienced a strong summer season, with a roughly 10% increase in Revenue per Available Room (RevPAR), largely driven by events and international demand. Liverpool followed closely with a 16% RevPAR increase, boosted by high-profile sporting events such as The Open.

Events 98

Events Customer Service Pricing Book 98

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Kitchen Operations 98