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Guide on Providing Excellent Customer Service: Before, During and After The Meal

7 Shifts

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

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Reporting Best Practices in the Restaurant Industry

Modern Restaurant Management

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. ERP systems streamline and automate inventory management, provide real-time low-stock notifications, allow users to download critical data, and improve overall visibility into the business.

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Effective Communication For Restaurant Teams & Employees

7 Shifts

Similar to how leaving a door open breaks down barriers, using a mobile scheduling and communication app lets staff get in touch with management without obstacles. Your employee scheduling platform may already have this capability built-in so you don’t have to look for a separate tool. DOWNLOAD THE GUIDE 2.

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How to Create and Use a Restaurant Employee Evaluation Form

7 Shifts

Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. You can also use this meeting to schedule the review.

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Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. For hourly workers, ensuring they have enough shifts scheduled to meet their earnings expectations is critical.

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Restaurant Operations Overview: What You Need to Know

7 Shifts

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service.

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How to Create an Effective Restaurant Onboarding Process

7 Shifts

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts.

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