Modern Restaurant Management

MARCH 1, 2022

“Wait times, poor customer service and order inaccuracy — not price — are being cited in our surveys as the top reasons for dissatisfaction,” said Acerra. Nearly half of all respondents download an app to earn loyalty rewards and 39 percent report downloading an app for a deal or a promotion.

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STAAH

APRIL 4, 2023

This can help businesses make informed decisions about their marketing and customer service strategies. Download our latest Playbook on ReviewMinder here ReviewMinder is also available o n Mobile App. Now you can manage your guest feedback on the go.

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Modern Restaurant Management

JUNE 23, 2022

The Restaurant Job of the Future: Tech-Savvy and Customer-Centric. They may be expected to download staffing apps onto their personal cell phones for communication purposes or smartwatches so cooks and other staff can respond to applications on a wearable device in order to keep their hands free for work.

Back of House 189

Back of House Download Article Customer Service 189

7 Shifts

NOVEMBER 17, 2020

Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Download our template to save time.

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7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

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Training Customer Service Communication Information 122

Restaurant Engine

DECEMBER 14, 2022

In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. For example, someone dines at your restaurant on a Friday night and has such a great meal and customer service that they tell their family members at brunch on Sunday.

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7 Shifts

AUGUST 18, 2024

Funding : Options include family and friends, the bank, and outside investors Restaurant Business Plan Template Start creating you restaurant business plan with our free PDF template Download now 3. They should also be outgoing and able to socialize with customers. Find out how to develop the perfect marketing plan.

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7 Shifts

AUGUST 21, 2024

DOWNLOAD THE GUIDE 2. Effective Restaurant Communication Makes a Difference The effects of poor communication in restaurants are disastrous: weak team communication leads to bad customer service and employee turnover. The definitive guide to restaurant staff scheduling.

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Hotel Business

SEPTEMBER 5, 2024

Incident Management: Proper handling and follow-up of any incidents that do occur can turn potentially negative situations into opportunities to showcase exceptional customer service. Complete the form below to download the report. Privacy Policy * I have read and agree to the Privacy Policy and Terms Of Service.

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Hotelogix

DECEMBER 13, 2024

Leaders in this segment emphasize the importance of understanding local needs, culture, and traditions to engage effectively with domestic customers. "The This localized approach enhances the guest experience and builds lasting relationships with customers.   Download the White Paper

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EATER

NOVEMBER 3, 2022

Uggggggh, you have to download the Taco Bell app? Whatever, I’m downloading the app. Whatever, I’m downloading the app. Okay, I’ve downloaded the app, and I immediately receive a sign-up award for a free menu item, so maybe I can get behind the whole app thing if it results in multiple free tacos. Stage 5: Determination.

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7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model. In Closing.

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LimeTray

JANUARY 31, 2025

Custom restaurant POS software development is becoming a lifeline for businesses that rely on operational efficiency and personalized customer care. The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity.

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LimeTray

JANUARY 31, 2025

Heres how LimeTray helped Curry Box reach over a million orders by creating an online ordering platform and boosting customer retention with CRM and loyalty programs. Fill out this form and download the full case study.

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7 Shifts

SEPTEMBER 26, 2022

You can download these resume templates for your own job search. Edit and download the template on Canva. Download The Sample Restaurant Resume. 15 'Soft' Food Service Skills For Your Resume [List]. That's why customer service skills are essential when you're in the front of house. Attention to Detail.

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LimeTray

FEBRUARY 9, 2025

With this level of efficiency, you can focus on what really matters: serving up great food and drinks to happy customers. Improved Customer Service Heres a scenario weve all faced: Youre dining out, excited for that signature dish, only to find out its out of stock. Fill out the form and download the full case study here.

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7 Shifts

OCTOBER 12, 2022

This encourages the restaurant staff to work as a team to provide better customer service. The points correlate with the amount of responsibility (specifically in customer service), and the more points, the more tips. Recommended Download: Free Restaurant Tip Pooling Calculator and Template.

Server 146

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7 Shifts

AUGUST 12, 2021

If your restaurant has an internet presence, an online delivery system can increase income and convert some consumers into regular customers. Online ordering applications should keep the customer's attention and be simple to use. Recommended Reading: The Best Online Ordering Platforms to Keep Your Restaurant Running.

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LimeTray

FEBRUARY 12, 2025

Fill out this form here and download the case study of how Oregano dominated the delivery market with LimeTray. Here are some key results they achieved using our services. Online Order Management Customers today expect convenience, which includes the availability of online ordering.

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Revenue Hub

MARCH 5, 2024

On a related note, the owner of a well-run hotel told me that he organises surprise meals for his staff to show recognition for their hard work and dedication to customer service, which has been very positive for morale and staff retention. Remember that you should be looking to give thoughtful but not expensive value-adds.

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Revenue Hub

NOVEMBER 27, 2024

. ‍ – Improved customer relationships: Direct bookings can help you build stronger relationships with your guests. Because you can communicate directly to them, giving them better customer service and a more personalised experience. The goal is to show they receive something extra by booking directly with you.

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BizBash

DECEMBER 21, 2017

Creating a holiday-themed scenario customer service scenario? Ben’s pose and expression, above left, perfectly portray a customer wondering why his package hasn’t arrived yet. Check out the rest of our holiday cutout characters and download them now to start spreading some holiday cheer! Free Characters.

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Modern Restaurant Management

DECEMBER 28, 2020

Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. Even in the QSR industry that has traditionally relied on foot traffic, McDonald's, Starbucks and Chick-fil-A were the most downloaded fast-food apps in the US in Q3 (with two out of three offering delivery).

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Sanitation Events Marketing Communication 230

7 Shifts

OCTOBER 22, 2019

Downloading a simple photo filter app like Instasize simplifies photo editing—just add filters from the same set to each post that fits the look you want. It can be tempting to disregard comments on your posts, but simply liking and responding to comments reflects the customer service your patrons can receive when they expect to dine in.

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The Restaurant Times

NOVEMBER 30, 2021

Efficient kitchen workflow is the key to good customer service. The more streamlined the operations, the lesser is the table turnaround time and the better is the customer experience. Download the PRIME report to know more about the present scenario of the Middle East F&B industry. Kitchen Management.

Customer Service 52

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Modern Restaurant Management

DECEMBER 4, 2020

In ranking the top three characteristics respondents were looking for in online reviews before the pandemic, they overwhelmingly agreed on quality of service or products (80 percent), good prices (75 percent) and good customer service (75 percent). Download the full report: Delivering On Restaurant Rewards.

Travel and Tourism 145

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NCC USA

APRIL 19, 2023

For example, in a restaurant using a QR payment processing solution, the server will give the customer a printed receipt with a QR code on it. The customer scans the code with their smartphone and can easily and quickly pay the bill. Both systems give automatic prompts for suggested gratuity leading to larger tips for your servers.

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Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. Delivering on Restaurant Rewards. Paytronix Systems, Inc.,

Marketing 178

Marketing Download Document Information 178

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

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Les Roches

JUNE 14, 2024

Learn more about creating unforgettable hospitality experiences Hospitality Careers Exploring the world of guest services: from definitions to job descriptions Industry News What are good customer service skills? Industry News Customer service vs. customer support: what’s the difference?

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LimeTray

FEBRUARY 11, 2025

From sales management to inventory tracking and customer service, it can feel like you need to do more at a time. Many systems integrate loyalty programs, tracking points, and rewarding repeat customers with discounts. Multiple Payment Methods Todays customers expect multiple payment options.

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Modern Restaurant Management

JULY 14, 2020

The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels. “The hospitality industry, now more than ever, needs technology to help bars and restaurants reopen safely, while providing a quality customer service experience.

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SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Making them download documents is most likely going to steer users away from a conversion.

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NCC USA

AUGUST 15, 2023

It offers easy “plug-and-play” convenience, and it’s also a closed system, meaning files cannot be uploaded or downloaded—so hackers cannot steal your data, install spyware, or transmit viruses. Self-service kiosks are one great example.

POS Systems 52

POS Systems Information Download Training 52

Metasphere

MAY 4, 2022

On the surface, hotel order taking system seems like an easy way for restaurants to automate their ordering process and reduce errors in their customer service. You risk losing the “human touch” If you're in the upper segment of establishments, your service might be one of your points of differentiation.

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SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Making them download documents is most likely going to steer users away from a conversion.

Travel and Tourism 52

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Modern Restaurant Management

MAY 5, 2021

published the latest report in its ongoing series “Delivering on Restaurant Rewards,” which finds that 92 percent of vaccinated restaurant customers who have shifted to ordering online plan to keep doing so after the pandemic has subsided with only the remaining 8 percent planning to return to dining on-site as they did before.

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Marketing Accounting Events Reservations 196