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The hospitality sector relies on people more than technology to deliver a positive guest experience and set the standards of service. Some countries depend largely on tourism and hospitality as the catalyst for their economic growth and development. This new technology and innovations can be used as tools to enhance customerservice.
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Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. It imparts a well-rounded understanding of customerservice, industry intricacies, and vital interpersonal skills – all of which form the bedrock of successful sales endeavors.
Pandemic Shaping CustomerService. New data from Stella Connect looks at how Covid-19 has impacted service teams, as well as the trends that will shape customerservice in the new year and beyond. Yet, 67 percent report having the same or less patience for a bad customerservice experience since Covid-19 began.
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