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Guest experience and satisfaction Trends like mobile check-in/check-out, in-room technology, and AI-driven customerservice can significantly elevate the guest experience, making it more convenient, personalised, and engaging. You can see a clear overlap between these changing audiences and both global and domestic tourism trends.
They also research strategies and analyze the success of previous sales and marketing programs to make new strategicplans. It imparts a well-rounded understanding of customerservice, industry intricacies, and vital interpersonal skills – all of which form the bedrock of successful sales endeavors.
KFC finishes second at 81 (unchanged), appearing to hold on to highly loyal customers as competitors cut into its domestic market share. These obstacles highlight the need for strategicplanning, education, and investment to successfully integrate AI into restaurant operations.
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