Customer Service Definition Front of House 
Modern Restaurant Management
JANUARY 13, 2022
Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Tablets to manage restaurant bookings for maitre d' or front-of-house staff.
7 Shifts
AUGUST 21, 2024
The definitive guide to restaurant staff scheduling. For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS. Your employee scheduling platform may already have this capability built-in so you don’t have to look for a separate tool.
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Modern Restaurant Management
DECEMBER 19, 2023
As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular.
The Restaurant Times
JUNE 18, 2021
For a fast-food restaurant chain, quick service and optimized order management is crucial. Improving the order preparation time, decreasing the customer turnaround time, and ultimately improving customer service have also been key priority areas for the company. .
Restaurant Engine
AUGUST 25, 2021
In addition, you can also manage delivery and pickup orders which ensures you’re meeting the needs of your customers. Additional features of Square include: Management of your front of house with order entry, seating, mapping of tables, and more. Additional management for the back of the house including menu management.
7 Shifts
NOVEMBER 17, 2020
For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Feedback from customers about the employee: Does this person get compliments on comment cards, or have they been called out by angry customers in Yelp reviews?
Modern Restaurant Management
APRIL 29, 2021
“Wages across the country are definitely up for the industry, in virtually every location. “A bubble tea person, a sandwich person, a dedicated register person and I’ve introduced a new role, front of house takeout specialist, to organize the online orders so I hire for that skill set.
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