Hotelogix

DECEMBER 5, 2024

Customer service in hotels is arguably one of the most important considerations that guests make before booking a room. While quality hotel customer service can be a huge boon for your business, offering inexcusable customer care in the hospitality industry can be just as disastrous.

Customer Service 130

Customer Service Presentation Demo Training 130

MEWS

NOVEMBER 12, 2024

What is customer service in the hospitality industry? Customer service in the hospitality industry is all about ensuring guests feel welcomed, supported, and cared for at every stage of their stay.

Customer Service 130

Customer Service 130

eHotelier

JUNE 19, 2024

Sabre Hospitality, a division of Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers.

Customer Service 130

Customer Service 130

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 106

Customer Service Guest Satisfaction Housekeeping Communication 106

Hospitality Net

OCTOBER 23, 2024

In the customer service world, we’re contacted by customers who have questions and problems. is an opportunity for a positive customer service conversation right from the start. A conversation that begins with the three words, How do I …?

Customer Service 98

Customer Service 98

eHotelier

OCTOBER 15, 2023

It improves decision-making, designs personalized packages, refines marketing, and enhances customer service. Data is essential for hospitality success. Here's how a hotel CRM can centralize data for optimal use.

Customer Service 290

Customer Service Marketing 290

Fast Casual

OCTOBER 7, 2024

Bubble tea concept Gong Cha focuses on the quality of its products and the happiness of its customers.

Customer Service 107

Customer Service 107

Hospitality Net

AUGUST 28, 2024

Ralph Waldo Emerson, the American philosopher, is often credited with saying, It’s not the destination, it’s the journey. The idea is that the journey is just as important—maybe even more so—than arriving at the destination.

Customer Service 105

Customer Service 105

Hospitality Net

DECEMBER 18, 2024

So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do and they wont cost a thing! Its the holiday season, and whatever holiday you choose to celebrate or choose not to celebrate gifting is the norm.

Customer Service 59

Customer Service 59

eHotelier

JUNE 11, 2023

Hotels can significantly improve the quality of their data, leading to more accurate revenue tracking, better customer service, and more effective decision-making. This might not be a quick fix but rather an ongoing action list to reach the long-term objective of high-quality data about guests, customers, and travel agents.

Customer Service 264

Customer Service 264

eHotelier

OCTOBER 25, 2023

The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. In every corner of industry, technology is helping companies break barriers and challenge convention.

Customer Service 246

Customer Service 246

Hospitality Net

AUGUST 15, 2024

Recently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on television, starring in a TV series aptly named The Bob Newhart Show. His awards include three Grammy Awards, an Emmy Award, a Golden Globe, and the Mark Twain Prize for American Humor.

Customer Service 98

Customer Service 98

Modern Restaurant Management

JANUARY 5, 2021

So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.

Customer Service 223

Customer Service Presentation Catering 223

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. Training programs should focus on customer service, communication, and industry-specific knowledge and should be ongoing to ensure that employees are always up-to-date on the latest trends and relevant best practices.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 203

Customer Service Presentation Information Hospitality Management 203

Modern Restaurant Management

FEBRUARY 18, 2022

Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business. Whatever they do and say to customers from initial inquiries to delivered order can make difference between a satisfied or unsatisfied customer.

Marketing 188

Marketing Customer Service Budgeting Information 188

Modern Restaurant Management

MARCH 15, 2024

Customer Service Unfortunately, many payment processors fail to consider the importance of customer service. When choosing a processor, customer service must be a priority. Find a processor that meets the restaurant’s technology needs, whether it's high-end or basic equipment.

Customer Service 196

Customer Service Pricing Accounting 196

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Popular roles often attract hundreds of applicants, many with similar qualifications and backgrounds.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Boutique Hotel News

DECEMBER 22, 2022

We have chosen each hotel brand with care ensuring our discerning guests are welcomed with their distinctive avant-garde design, world-class amenities, and unmatched customer service standards.

Customer Service 235

Customer Service 235

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. This positively affects team morale, staff loyalty, and restaurant efficiency.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Mandatory Continuous Training : Implement ongoing training for all employees, regardless of status or location.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

JANUARY 4, 2022

In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.

Customer Service 215

Customer Service Information Marketing 215

Modern Restaurant Management

FEBRUARY 29, 2024

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience. Tech tools are essential to improve the customer experience and give guests more seamless, enjoyable experiences.

Customer Service 195

Customer Service Scheduling Sanitation Program Management 195

MEWS

DECEMBER 3, 2024

A service in the hospitality industry refers to any activity, type of assistance, or amenity your hotel offers to enhance the guest experience, increase comfort, and provide added convenience.

Concierge 130

Concierge Customer Service 130

Horizon Hospitality

SEPTEMBER 4, 2024

Customer Service: The Heart of Hospitality In the hospitality industry, customer service is not just a skill—it’s a mindset. Exceptional customer service can turn a one-time visitor into a loyal guest, and it’s what separates the best hospitality professionals from the rest.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

POS Systems 215

POS Systems Customer Service Scheduling Marketing 215

Modern Restaurant Management

JUNE 29, 2022

Today’s restaurant brands have to bridge the physical and digital divide, providing quality food and customer service while also meeting the needs of a digital-first world.

Customer Service 201

Customer Service Marketing 201

eHotelier

FEBRUARY 12, 2024

Leading hotel group Choice Hotels Asia-Pac is delighted to announce its 2023 Gold Award Winners across Australia and New Zealand, celebrating excellence in customer service and exceptional guest experiences at properties from Perth to Mackay, and many places in between.

Customer Service 130

Customer Service 130

Modern Restaurant Management

APRIL 28, 2022

While many express general satisfaction with the customer service received at restaurants, certain segements of consumers are reporting issues. In addtiion to the pandemic, the restaurant industry has been stresed with staffing issues and supply chain challenges.

Customer Service 188

Customer Service Pricing Magazine Marketing 188

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

Customer Service 197

Customer Service Scheduling Communication Training 197

eHotelier

JUNE 27, 2024

This marks the third consecutive year that the provider has earned this designation, and it serves as the latest example of Cloud5’s dedication to leading-edge technology, industry expertise, and customer service.

Customer Service 130

Customer Service Communication 130

Modern Restaurant Management

JULY 27, 2021

Rather, certain roles are being redesigned and reimagined to continue offering the face-time critical to quality customer service, regardless of ordering and payment automation. The increased attention on customer service makes it easy to forget that critical behind-the-scenes tools have made this possible.

Server 243

Server POS Systems Back of House Front of House 243

Modern Restaurant Management

NOVEMBER 29, 2022

Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid. That means providing exceptional customer service, clean facilities, safe food, and accurate orders. Track and improve performance. If you don’t measure performance, you can’t improve it.

Training 225

Training Communication Customer Service Accounting 225

Hotelogix

NOVEMBER 3, 2023

This new technology and innovations can be used as tools to enhance customer service. The role of communication can be best realized in delivering effortless customer service. As the hospitality industry is still under transformation, hoteliers need to set the vision for the future and look beyond the contemporary.

Communication 233

Communication Travel and Tourism Customer Service Property Management 233

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Restaurants can capitalize on the growing familiarity of QR codes to help drive sales.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215