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Roberts will join the adults-only hotel group this April, having spent the last 23 years in the cruise industry. He is currently VP of global commercial operations, guestservices and head of UK and Europe for the luxury cruiseline, which is part of Carnival Corporation.
In 2018, the company launched Alexa for Hospitality , giving travelers the ability to ask Echo questions, to have Echo connect them to guestservices, to play music and more through voice. Not all hotel guests were happy about the move , especially on the heels of privacy breach headlines related to the technology at the time.
Erika Alexander, chief global operations officer, Marriott International added: “We look forward to utilising Agilysys’ property management technology to elevate and simplify the associate experience, enabling them to focus on delivering exceptional guestservice.”.
Responsibilities can range from guiding hikes through breathtaking landscapes and delivering educational lectures about the local flora and fauna to managing guestservices and ensuring safety protocols are met on board and on land. This role is ideal for those who love the outdoors and have a thirst for exploration.
To be a decision-maker in hospitality today you effectively need to wear two hats – as an all-rounder with a good knowledge of the operational or financial elements; but also as a specialist in your chosen area, be it F&B, resort management, golf courses, cruiselines, or another.
Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruiselines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.
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