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Operational CostReduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly. Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based PropertyManagement Systems can reduce maintenance and support costs by up to 30%.
At the same time, the more fluid, intuitive and easy-to-use a hotel’s loyalty program is, the better the opportunities are for upgrading guests and promoting guestsatisfaction and repeat visits. In fact, loyal guests spend, on average, 22.4% more than sporadic guests and have 28% longer stays.
Waste management: Food and beverage, linen, and cleaning are all areas where you can become more efficient, depending on guest preferences and staff effectiveness. For example, giving guests the option NOT to have their linen replaced daily or their room to be cleaned daily.
By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their front desk operations, reduce wait times, and improve the overall guest experience. Upselling and cross-selling: track guest preferences and booking history, allowing hotels to offer personalised upsell and cross-sell offers.
It has not only improved operations and guestsatisfaction but also enhanced financial efficiency. The breadth of available options may seem vast and includes propertymanagement systems (PMS) handling multiple establishments to niche applications dealing with singular aspects such as reservations or feedback collection.
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