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Host/Hostess Interview Questions to Identify Hospitality Skills and Customer Focus

7 Shifts

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow?

Server 78
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Train to Retain

Service that Sells

Restaurant training is multi-faceted. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also solves long-term needs by boosting morale and reducing turnover. Take a look at these five restaurant training strategies that can improve employee retention.

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5 Major Opportunities for Restaurant Owners to Cut Costs and Boost Efficiency

The Restaurant Times

The never-ending cycle of hiring, training, and retaining restaurant staff also affects the customer experience. Conduct additional management training sessions for fostering their career growth. Take constructive feedback from customers and provide an experience that they want. . Inventory Management.

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The True Cost of Keeping a Restaurant Open During a Pandemic

EATER

I talked about the importance of the experience and some training for your management staff. The same goes with our hourly employees — our servers, line cooks, prep cooks, butchers. It’s all the people that you spend time training and working with so that you can have a functional restaurant with a functional team.

Server 145
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The Ultimate Guide to Restaurant Costs

7 Shifts

For example, you may choose to lease and not incur construction costs The cost ranges are only guidelines and your cost will differ The suggested expense to sales percentages are only recommendations Some costs will be both startup and operating costs. Construction and renovation costs differ by location and contractor.

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The Know-How To Upsell New Menu Items

The Restaurant Times

When taking a customer’s order, servers can recommend items with the largest profit margins over items with lower profit margins. For example, if a customer is considering which wine to buy, the server can recommend the wine with the highest profit margin and give a brief explanation as to why it is a good wine to buy.

Server 52
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What is a Barback?

7 Shifts

Take time to train the barback on the equipment they’ll be using as well, such as the ice machine, glass washer, and point of sale (POS) system if they’ll be helping with order entry. Of course, you should introduce the new barback to the people they’ll be working with, especially the bartenders and servers.