Remove Construction Remove Guest Satisfaction Remove Guest Services
article thumbnail

Best Hotel Review Websites to Improve your Hotel Reputation

Hotelogix

These platforms provide real-time feedback from guests, which can be invaluable for identifying strengths and areas for improvement.    Constructive criticism and praise serve as a barometer for guest satisfaction and can guide management in making necessary adjustments to services, amenities, and operations.

article thumbnail

HVMG bolsters leadership team

Hotel Business

The strategic promotions and new leadership team additions include Sue Sanders to EVP, chief strategy and administrative officer; Wilson Turner to SVP, human resources; Angie Cook to SVP of accounting and finance; Suzanne Saunders to SVP, design and construction; and Bob Kisker to VP, operations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Everything you need to know about resort development

Les Roches

in the global resort industry from 2020 to 2027, driven by the increasing demand for leisure and hospitality services. Resort development is a complex discipline, requiring meticulous planning, strategic design, procurement, construction, operations and marketing. Forecasts indicate a positive annual growth rate of 4.7%

article thumbnail

Lesser-known roles: how to become a hotel inspector

Les Roches

Reviewing guest feedback Inspectors analyze complaints and reviews from customers, which helps them identify recurring issues and areas for improvement. By understanding the guest experience, inspectors can provide actionable insights to improve service quality and guest satisfaction.

article thumbnail

Hospitality Horizons 2024: Navigating the Top Trends

eZee Absolute

Hotels are increasingly switching to eco-friendly materials and practices in construction, room amenities, and daily operations. From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests.