Hotel Business

AUGUST 2, 2023

PHM also has agreed to operate two under-construction hotels in Texas: a dual-branded TownePlace Suites by Marriott and Fairfield by Marriott in Paris and a TownePlace Suites by Marriott in Forney. We have been impressed with PHM in every step of this transition and are excited to bring their expertise to these properties.”

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Guest Satisfaction Hospitality Management Marketing 96

Revenue Hub

AUGUST 14, 2024

Just as a mosaic reveals its beauty through the careful arrangement of individual tiles, a well-constructed data strategy illuminates a clear path to maximizing both guest satisfaction and revenue. The beauty of a mosaic isn’t random; tiles are not placed haphazardly or by chance.

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Guest Satisfaction Article Blog Information 108

Hotel Business

AUGUST 1, 2023

Because of the necessity of this certification, you’ll want to work it into your construction plans from the very beginning to avoid any project delays. Their inspections may cover aspects like secure storage of guest data, proper network security measures and adherence to relevant privacy laws.

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Maintenance Guest Satisfaction Communication Back of House 98

Hotel Owner

SEPTEMBER 8, 2023

Not all renovation projects can be made entirely green; the construction, excavation and demolition sectors create 62% of the UK’s waste, and it is inevitable that any building project that a hotel engages in will add to the rubble in some way.

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Travel and Tourism Guest Satisfaction Training 105

Revenue Hub

DECEMBER 4, 2023

Hotels already possess a great deal of guest information, from their marital status to travel habits. Operators must construct a digital bridge between customer relationship management (CRM) and revenue management technology. Not all revenue-improving efforts require hotels to offer guests complimentary or discounted amenities, either.

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Guest Satisfaction Information Book Article 109

Revenue Hub

OCTOBER 26, 2023

This data empowers hotels to personalize guest experiences, target marketing efforts effectively, foster guest loyalty, and optimize operations. Moreover, it facilitates compliance with data privacy regulations, ensuring secure and ethical data usage and ultimately resulting in improved guest satisfaction and business success.

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Information Guest Satisfaction Book Article 108

Hotel Business

JULY 22, 2024

Power outages, inconsistent dual-tone multifrequency (DTMF) signaling and liability risks associated with guest privacy infringement are just a few of the potential pitfalls of relying on VoIP-based PBX systems for emergency communications.

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Regulatory Compliance Communication Maintenance Guest Satisfaction 107

Revenue Hub

NOVEMBER 7, 2022

construction pipeline of projects is up 9% year-over-year , owners are finding ways to become more efficient and modify their service models. Food and beverage continue to be a key part of the hotel experience that drives both revenue and guest satisfaction and engagement. Subscribe to our weekly newsletter and stay up to date.

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Guest Satisfaction Catering Article Pricing 98

Hotel Business

JUNE 22, 2023

Originally constructed as the core of a community brought together to build Fontana Dam, Fontana Village has transitioned into an authentic destination for visitors to the Smoky Mountains and the Appalachian Trail,” said Micajah Sturdivant, CEO, MMI. Three dining options are available.

Guest Satisfaction 59

Guest Satisfaction 59

Revenue Hub

SEPTEMBER 7, 2023

Ultimately, hotel owners and operators foot the bill and at 15-25% to acquire their customers, these costs will challenge profitability especially when combined with increasing labor, construction and energy costs. So, what can be done?

Book 109

Book Guest Satisfaction Article Information 109

Hotel Owner

MARCH 25, 2024

Not only does it contribute to the aesthetic appeal of the property, but it also serves as a means to elevate guest satisfaction, augment operational efficiency, and drive revenue growth. At the outset, it is imperative to grasp the significance of refurbishment beyond surface-level improvements.

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Budgeting Communication Guest Satisfaction Marketing 98

Hotel Owner

MARCH 13, 2025

For example, the recent Voco Zeal Exeter project demonstrates how its partnership with the owner led to a unique approach to construction, making it one of the most innovative projects in the UK, if not Europe, she says. These numbers are readily available for comparison and showcase our competitive standing.

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Marketing Guest Satisfaction 52

Hotel Owner

MARCH 9, 2023

.” Apologise Offer a sincere apology for any inconvenience or negative experience the guest may have had. An apology can go a long way in diffusing a situation and demonstrating that you value guest satisfaction. For example, you can say, “We apologize for the inconvenience you experienced during your stay with us.”

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Guest Satisfaction Housekeeping Information Training 52

NV Hotels

OCTOBER 24, 2023

Connectivity is the universal requirement for all hotel guests, whether they’re families on vacation or a large convention. A hotel’s primary objective is guest satisfaction, and that involves maintaining a flexible network to meet diverse demands.

Guest Satisfaction 52

Guest Satisfaction Customer Service Pricing Book 52

Hotel Owner

OCTOBER 2, 2024

A situation such as this highlights how many operators will need to think creatively and tread carefully in the trade-off between guest satisfaction and sustainability. how much carbon was used to create the building materials and construct the asset) and operational carbon (i.e. the carbon intensity of the operations).

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Information Back of House Guest Satisfaction Communication 105

Hotel Owner

JULY 11, 2024

Sumner expressed enthusiasm about returning to a company with a strong culture of guest satisfaction and sustainability. A report by Glenigan forecasts a 14% rise in hotel and leisure construction in 2024 , following a 23% slump last year. Growth is expected to moderate to 6% in 2025 and 7% in 2026.

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Guest Satisfaction Events 52

Hotel Business

SEPTEMBER 5, 2023

The strategic promotions and new leadership team additions include Sue Sanders to EVP, chief strategy and administrative officer; Wilson Turner to SVP, human resources; Angie Cook to SVP of accounting and finance; Suzanne Saunders to SVP, design and construction; and Bob Kisker to VP, operations.

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Strategic Planning Accounting Travel and Tourism Guest Satisfaction 59

Hotel Business

APRIL 27, 2023

revealed a new prototype for its new-construction midscale Sleep Inn brand at its 67th Annual Convention held at the Mandalay Bay in Las Vegas. It’s the perfect fit for growth-minded owners looking to seize opportunities in the popular midscale segment with a product proven to appeal to guests’ needs and senses.”

Guest Satisfaction 52

Guest Satisfaction 52

Revenue Hub

JUNE 15, 2023

Whether you’re looking to drive bookings, increase brand awareness, or improve guest satisfaction, these campaigns are sure to inspire your next big idea. #4: We’ve collected four examples of clever hotel marketing that have caught our attention.

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Marketing Book Guest Satisfaction Article 98

Revenue Hub

MARCH 7, 2024

Some hotels naturally excel in certain online ecosystems either due to location, guest satisfaction, or a great revenue management team. Do a Gap Analysis on your Hotel’s Online Presence We find that, before you start implementing tactics, you first need to do a gap analysis.

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Marketing Book Budgeting Article 109

SiteMinder

AUGUST 29, 2023

For hoteliers, hotel costs encompass everything from the cost of construction, to the cost of insurance, to the everyday operational costs of establishing, running and ultimately growing a hotel business. Hotel construction costs The foundation of any hotel begins with its construction. What are hotel costs?

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

SEPTEMBER 16, 2024

Reviewing guest feedback Inspectors analyze complaints and reviews from customers, which helps them identify recurring issues and areas for improvement. By understanding the guest experience, inspectors can provide actionable insights to improve service quality and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JULY 5, 2024

Resort development is a complex discipline, requiring meticulous planning, strategic design, procurement, construction, operations and marketing. This involves estimating construction costs, operating expenses, revenue projections and return on investment (ROI) calculations and identifying potential risks and opportunities.

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Travel and Tourism Resort Management Regulatory Compliance Concierge 52

eZee Absolute

DECEMBER 7, 2023

Hotels are increasingly switching to eco-friendly materials and practices in construction, room amenities, and daily operations. From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests.

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Travel and Tourism Blog Guest Satisfaction Pricing 59

Larry Mogelonsky

OCTOBER 16, 2023

The residence alone covers 24,000 square feet and will be the largest living accommodation at the resort once the construction is complete. Because of this, it means staff can focus on other services like improving overall guest satisfaction if executed well. What other things are you looking forward to?

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Budgeting Information Procurement Communication 100

SiteMinder

FEBRUARY 13, 2025

The building itself was constructed from sustainable building materials, while inside the focus is on reducing water and power usage, recycling every material possible, using renewable energy and promoting sustainable food sourcing. Since we started using it ourselves, we have experienced increased visibility for our hotel.

Travel and Tourism 52

Travel and Tourism Regulatory Compliance Guest Satisfaction Definition 52

Les Roches

SEPTEMBER 17, 2024

It’s a challenge, because leaders may initially struggle to recognize their own emotional triggers or may find it difficult to provide constructive criticism without causing offense. Their ability to remain calm under pressure and make informed decisions is vital for maintaining smooth operations and guest satisfaction.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

Modern Restaurant Management

JULY 30, 2021

The newly formed family of brands share a core DNA designed to meet a growing demand among Millennial families and GenZ guests who crave healthy, nutritious and flavorful dining options with a high level of customization and convenience. Twin Peaks in Florida.

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Marketing Multi-Unit Operations Scheduling Sanitation 203

Les Roches

JULY 8, 2024

Strong leadership fuels a team-driven approach to service delivery, which drives guest satisfaction, staff engagement and operational efficiency. How to improve leadership skills for hospitality 8th July, 2024 In this article Having an effective leader at the helm plays a key role in the success of any hospitality business.

Communication 52

Communication Workshop Training Hospitality Management 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Build-out / Construction of the Hotel. Open minded to feedback. Permits & Licenses. 10% Ebitda.

Definition 52

Definition Marketing Budgeting Article 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. High Fees: starting a hotel franchise demands substantial investment in property, construction, furnishings, marketing, and royalties.

Communication 52

Communication Marketing Information Article 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. High Fees: starting a hotel franchise demands substantial investment in property, construction, furnishings, marketing, and royalties.

Marketing 52

Marketing Communication Information Article 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. High Fees: starting a hotel franchise demands substantial investment in property, construction, furnishings, marketing, and royalties.

Communication 52

Communication Marketing Information Article 52

SiteMinder

JULY 13, 2024

Once you know the type of guests available to you, you will be able to tailor pricing, marketing strategies, and services to meet the specific needs and preferences of each segment, maximising revenue potential and enhancing guest satisfaction.

Pricing 98

Pricing Book Budgeting Marketing 98

Modern Restaurant Management

OCTOBER 4, 2021

The Restaurant Guest Satisfaction Snapshot™ (RGSS) is produced by data from Black Box Guest Intelligence™ Guest Intelligence is tracking over 190 brands to benchmark customer satisfaction and is the only online tool that integrates with operational performance data to validate the impact on financial performance.

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Download Pricing Marketing Communication 170

Horizon Hospitality

FEBRUARY 5, 2025

Exceptional Communication Skills Clear and effective communication is critical in hospitality, where collaboration and guest satisfaction are paramount. Strong leaders must be adept at relaying information to staff, resolving guest complaints diplomatically, and fostering an environment of transparency. Red Flags to Watch For 1.

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Guest Satisfaction Communication Budgeting Scheduling 130

Les Roches

AUGUST 13, 2024

Effective management also directly impacts guest satisfaction. Leaders who adapt their style to meet the needs of staff and guests can develop a service-oriented culture that exceeds expectations, leading to higher customer satisfaction and repeat business.

Communication 52

Communication Article Workshop Guest Satisfaction 52