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No Us Without You is a Los Angeles nonprofit that provides food security for some 1,500 families of undocumented back-of-house workers who have lost work due to the pandemic. Meanwhile, the “dishwasher” job description has changed — typically with no hourly wage increase — to include sanitizing and cleaning.
Ventilation systems, if constructed properly — meaning that they’re delivering fresh outdoor air and recirculating air through a high-efficiency filter — help clean the air. Are you safer in a restaurant with fewer front-of-house employees? “The dynamics of droplet transmission are still very much an open question,” she says.
We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. In the front of house, we are seeing more kiosk adoption. Especially when grocers are short of staff, constant sanitizing could fall through the cracks.
In order to comply with new rules that came down in the summer limiting the movement of customers as well as mandating masks and social-distancing requirements, the food hall restructured front-of-house operations. COVID-19 pivot-related construction projects were another cost to contend with.
Additionally, most kitchens have a rigid hierarchy in the back of the house, with each employee performing a particular duty. Additionally, be sure to recognize your staff’s accomplishments and offer constructive criticism so they can find ways to increase the quality of their output. And, well, every world needs its own lingo.
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