Hotel Business

MARCH 21, 2025

Doors that are older or have a subpar construction are more vulnerable to forced entry by intruders. So, it would be wise to upgrade to doors with a solid core construction and the highest quality deadbolt locks. Also, add a secondary locking mechanism, like a slide bolt, for an extra layer of protection.

Scheduling 52

Scheduling Training Information Housekeeping 52

Modern Restaurant Management

NOVEMBER 6, 2023

It fluctuates daily, driven by factors such as local events, traffic and construction, and weather conditions. When employees don’t feel like their job is a burden, they’re going to be more engaged and willing to provide better customer service. #3:

Scheduling 201

Scheduling Budgeting Training Customer Service 201

Modern Restaurant Management

AUGUST 31, 2021

For curbside implementation, brands that dedicate customer care resources to solving problems and answering questions will thrive. Restaurants should keep the line of digital communication asynchronous, through clearly conveying how, where, and when customers can pick up their food.

Communication 192

Communication Reservations Server Customer Service 192

7 Shifts

NOVEMBER 24, 2024

Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. 88% of customers believe the experience they have in your restaurant is as important as the products or food you offer. First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

FEBRUARY 13, 2024

Many of the categories disclosed in an Item 7 can change over time based on a number of factors, such as negotiated system pricing with required or preferred vendors, additional fees imposed by the franchisor, updated construction requirements (square footage, design/décor, materials, etc.),

Document 187

Document Presentation Information Customer Service 187

Hotel Business

JUNE 12, 2023

Barr said that the industry is having constructive conversations, and since deferring PIPs and maintenance, now has to perform in a thoughtful way to deliver great customer service for the long-term. In fact, about 40% of the hotels in Hyatt’s pipeline are under construction now. primarily because of credit.

Maintenance 94

Maintenance Customer Service Events 94

Hotel Owner

NOVEMBER 16, 2023

Travelodge has achieved a construction milestone at its new hotel development in Abbey Wood Retail Park, Bristol. Seven interns are participating in three rotations across various hotel departments, gaining skills in customer service, technical proficiency, and other competencies.

Scheduling 98

Scheduling Customer Service Book 98

7 Shifts

AUGUST 18, 2024

For example, you may choose to lease and not incur construction costs The cost ranges are only guidelines and your cost will differ The suggested expense to sales percentages are only recommendations Some costs will be both startup and operating costs. Construction and renovation costs differ by location and contractor. Casual: 33.2%

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Hotel Owner

JUNE 13, 2024

Sir Richard Branson, Virgin Group’s founder, expressed excitement about bringing the Virgin experience to London, aiming to extend the unique customer service that Virgin Atlantic passengers enjoy. The London hotel, located at 45 Curtain Road, is part of a long-term agreement with Reuben Brothers.

Customer Service 52

Customer Service 52

Revenue Hub

SEPTEMBER 20, 2023

This leads to a few key points: Customers construct frames of reference in their heads when making decisions. brand, design, amazing experience, etc… Last but not least, the above means that once customers have agreed to spend a certain amount of money, getting to pay more is easy. But they are not.

Pricing 108

Pricing Article Book Events 108

Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Marketing 215

Marketing Catering Customer Service Front of House 215

Hotel Business

JUNE 8, 2023

Midas Enterprises has promoted Linda Eigelberger to chief commercial officer, where she will further leverage all Midas companies including Midas Hospitality, Midas Construction, Midas Capital and Midas Development as the firm targets substantial growth within its diversified real estate portfolio. She has helped Midas expand its St.

Customer Service 52

Customer Service Marketing 52

Revenue Hub

MAY 16, 2023

According to research, 86% of customers say that good customer service turns one-time clients into long-term brand champions. This means that by communicating with your guests in the right way before they arrive at your hotel, you have the potential to turn them into loyal customers who will return time and time again.

Communication 98

Communication Information Customer Service Events 98

Synergy Suite

JULY 6, 2024

Such a gathering is typically not widely advertised and is instead targeted toward a curated guest list that can provide constructive feedback on everything from menu items to customer service. A soft opening also offers a more organic flow of customer service experiences, which can be a significant advantage.

Customer Service 52

Customer Service Events Training Pricing 52

NV Hotels

OCTOBER 24, 2023

In today’s hospitality landscape, every guest has high expectations when booking a stay – exceptional customer service, competitive prices, and, most importantly, reliable high-speed internet. It’s safe to say that guests are more likely to gripe about poor Wi-Fi than delayed room service or check-in hassles.

Guest Satisfaction 52

Guest Satisfaction Customer Service Pricing Book 52

The Restaurant Times

DECEMBER 28, 2020

While attracting new customers is vital for a restaurant business, it should never be done at the cost of old ones. Therefore, we have compiled a list of useful tips that can work as basic rules for retaining customers in the UAE restaurant space. . Outstanding Customer Service. Constructive Use of CRM.

Training 98

Training Pricing Information Marketing 98

Restaurant Engine

SEPTEMBER 9, 2020

You also work hard training your staff, and you work diligently to provide the best customer service possible. By talking to your staff, you can offer constructive criticism. You can also take the opportunity to provide extra customer service training to your team. You get great reviews on a regular basis.

Customer Service 69

Customer Service Training Blog Article 69

Hotel Business

AUGUST 15, 2023

The newly constructed Best Western San Bernardino is owned by Greens LLC and features 44 guestrooms with flat-screen televisions, microwaves and mini-fridges. Amenities include daily complimentary hot breakfast, a fitness center, a business center and free wireless internet.

Customer Service 52

Customer Service Events 52

Restaurant Engine

JULY 8, 2020

Create an engaged team and watch them provide better customer service. Provide not only positive feedback but constructive ideas to improve their workflow. Give your team a strong foundation, continue with ongoing training (especially in the customer service arena), and you’ll have a more engaged employee pool.

Training 59

Training Customer Service Blog Communication 59

Modern Restaurant Management

JANUARY 17, 2020

In his new role, Tipton oversees multiple departments including Franchise Sales & Development, Real Estate, Café Design & Construction, Café Operations, and many more. Dog Haus’ virtual restaurant strategy is securing the brand’s place at the forefront of today’s customer service model.

Multi-Unit Operations 136

Multi-Unit Operations Marketing Customer Service Strategic Planning 136

Les Roches

MARCH 22, 2023

Project managers are typically focused on managing a wide range of projects, including construction projects and product launches, and are tasked with ensuring the project is completed on time, within budget, and to the required quality standards. So, what does a project manager do , and is it similar to an event planner?

Events 52

Events Budgeting Vendor Management Communication 52

The Restaurant Times

SEPTEMBER 22, 2021

Here’s How To Do Customer Segmentation Right — And What You Should Next . Businesses use customer segmentation strategies to build more successful marketing tactics. Here is how you can segment your customers and have the best results: . Your Service Matters . So service matters. Source: Local Measure.

Marketing 52

Marketing Customer Service Communication Pricing 52

Les Roches

SEPTEMBER 16, 2024

Pursuing a degree in hospitality management or a related field will give you valuable foundational knowledge in hotel operations, customer service and quality standards. This will also provide you with first-hand knowledge of different types of hotel services.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Lithos POS

JULY 4, 2024

Outsource tasks like customer service and basic operations to software or employees. A strong team culture not only enhances productivity and efficiency but also translates into better customer service and overall satisfaction. Consistent, long-term effort is crucial, so avoid overworking to prevent burnout and quitting.

Maintenance 52

Maintenance Accounting Customer Service Marketing 52

7 Shifts

FEBRUARY 22, 2021

Recommended Reading: Simple Customer Retention Strategy for Restaurants 5. Collect customer feedback Members of your loyalty program are often repeat customers or brand advocates. This makes them the best sources of constructive feedback for your business. On a scale of 1 to 10, how would you rate our customer service?

Information 78

Information Training Marketing Customer Service 78

The Restaurant Times

OCTOBER 9, 2020

If your restaurant has a comprehensive and well-constructed manual, it will be easier for them to understand what is expected of them and the protocols and guidelines they should follow. A restaurant operations manual clearly defines the standard for dealing with customers queries regarding promotions, follow-up, refunds, etc.

Document 40

Document Training Customer Service Information 40

Les Roches

SEPTEMBER 17, 2024

Importance of leadership in the hospitality industry Strong management is essential for directly influencing the quality of service, operational efficiency and overall success of an establishment. A degree in hospitality offers foundational knowledge in hotel operations, food and beverage management and customer service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

The Restaurant Times

DECEMBER 22, 2021

If you are constructing a new spot, ensure that it is a business-zoned area, and submit the spot’s blueprints to the Department of Buildings. . After deciding a location for your business, you must get zoning permits.

Customer Service 52

Customer Service Scheduling Catering Presentation 52

Modern Restaurant Management

JUNE 24, 2020

The stress impacts customer service and availability due to working multiple jobs and attrition. Easier to install and maintain than wall-mounted options, the countertop stands are constructed from anodized aluminum, which can help to minimize surface pathogen collection.

Sanitation 215

Sanitation Information Marketing Server 215

Les Roches

JULY 8, 2024

Key qualifications include a hospitality degree or similar, which provides foundational knowledge in hotel operations, food and beverage management and customer service. You’ll need a blend of formal qualifications and practical experience to be effective in hospitality leadership.

Communication 52

Communication Workshop Training Hospitality Management 52

The Restaurant Times

MAY 30, 2021

For instance, you might need an accountant for keeping track of your finances, an attorney for legal purposes, an architect for construction purposes, a PR and marketing executive to promote your business and get sponsorships, suppliers and vendors, etc. From staff management to customer service, this section covers it all. .

Organizational Planning 52

Organizational Planning Information Marketing Procurement 52

Les Roches

JANUARY 11, 2024

With some types of sustainable tourism such as ‘soft tourism’, all can benefit from a more mindful approach towards their surroundings while still enjoying excellent customer service. Some travelers are attracted by nature offers in ecotourism, while others immerse themselves in community life and rural or ethno-tourism (see below).

Travel and Tourism 52

Travel and Tourism Catering Sanitation Information 52

Xotels

SEPTEMBER 7, 2023

Access to Industry Insights and Expertise: the right partner will provide a team that comprises of seasoned professionals skilled in various disciplines, from operations and revenue management to marketing and customer service. This breadth of knowledge infuses fresh perspectives.

Communication 52

Communication Marketing Information Article 52

Xotels

SEPTEMBER 7, 2023

Access to Industry Insights and Expertise: the right partner will provide a team that comprises of seasoned professionals skilled in various disciplines, from operations and revenue management to marketing and customer service. This breadth of knowledge infuses fresh perspectives.

Marketing 52

Marketing Communication Information Article 52

Xotels

SEPTEMBER 7, 2023

Access to Industry Insights and Expertise: the right partner will provide a team that comprises of seasoned professionals skilled in various disciplines, from operations and revenue management to marketing and customer service. This breadth of knowledge infuses fresh perspectives.

Communication 52

Communication Marketing Information Article 52

SiteMinder

DECEMBER 7, 2023

What’s next in service for the hospitality industry, a culture of care Speaker: Jan Smith Talk duration: 16 minutes Maintaining a consistently high level of customer service is one of the most important considerations for a hospitality business. Creating constructive work conditions will help manage this.

Blog 59

Blog Travel and Tourism Events Download 59

OpenTable

OCTOBER 20, 2023

Customer service skills should be a key focus , as should teamwork and communication. Investing in your team’s development improves service immeasurably while also fostering loyalty and reducing the need for frequent rehiring and retraining. Are the waitstaff and bartenders delivering top-level service?

POS Systems 52

POS Systems Budgeting Reservations Front of House 52