Revenue Hub

JANUARY 14, 2025

Solutions include: Implementation of middleware solutions for seamless integration Adoption of cloud-based property management systems Investment in robust data security and privacy measures Regular staff training on data protection protocols Staff Training and Skill Development Revenue managers require new skills to effectively utilize AI systems.

Pricing 109

Pricing Guest Satisfaction Book Training 109

Larry Mogelonsky

SEPTEMBER 27, 2023

Newer tech pieces like contextual digital signage are helping address this challenge in a labor-light answer, but you still need every at-bat to get those hits in – that is, to maximize revenue per guest – with the cross-training of your server team a great way to build that ancillary spend.

Concierge 100

Concierge Server Training Download 100

Luxury Hospitality Magazine

DECEMBER 24, 2024

Under the guidance of Carlowries Michelin-trained executive chef, all meals will be expertly prepared, while the highly experienced concierge team will be on hand to craft personalised itineraries.

Concierge 52

Concierge Training Magazine 52

Modern Restaurant Management

JUNE 2, 2021

Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.

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Server Concierge Front of House Back of House 197

eHotelier

JULY 12, 2023

Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

Resort Management 130

Resort Management Concierge Housekeeping Training 130

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This involves recruiting, training, and retaining qualified staff, creating a positive work culture and offering opportunities for career growth. Constantly training new employees can be costly and impact service quality.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. HiJiffy’s AI system Aplysia is the product of six years of training and can escalate conversations to relevant departments based on syntax and semantic analysis as well as emotional understanding. .

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Concierge Book Marketing Information 312

Hospitality Net

NOVEMBER 20, 2024

It has been interesting these last few years to see an increasing number of upscale hotel and resort spa managers reaching out for the same types of sales and hospitality excellence training that my company and others have offered for years for hotel room reservations, group/event sales, and front office/concierge.

Reservations 52

Reservations Training Concierge Events 52

Hotel Owner

DECEMBER 17, 2024

Under the guidance of Carlowries Michelin-trained executive chef, all meals will be expertly prepared, while a concierge team will be on hand to craft personalised itineraries. Each of our Carlowrie Residences are staffed by our Carlowrie-trained team and are the best in class when it comes to looking after our discerning guests.

Concierge 52

Concierge Training Magazine 52

Boutique Hotel News

APRIL 20, 2023

Founded in 2009, Alliants combines messaging with concierge recommendations, trip planning, mobile apps, chat applications and more. Previously, Latif held positions at Travelzoo as head of business development, and Sonocent as vice president of sales.

Concierge 130

Concierge Business Development Training Marketing 130

STAAH

MAY 28, 2024

7) Personalized Services Offering personalized services such as concierge, laundry, and valet parking can enhance the guest experience. Train Staff: Ensure that staff are well-trained to promote and deliver ancillary services effectively.

Concierge 113

Concierge Catering Events Training 113

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

NOVEMBER 20, 2023

While there may be a significant increase in AI support over the next decade (concierges, room service delivery, cleaning), it can never replace your human staff. Imagine if all repetitive questions from your guests were routed through an AI concierge , handling over 80% of queries. Luckily, this is a myth.

Concierge 104

Concierge Training Article Information 104

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Invest in hotel front desk staff Training: Keep your front desk team sharp with ongoing training in customer service and product knowledge.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

JANUARY 29, 2025

Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. " AI-Powered Chatbots and Virtual Concierges 24/7 guest assistance Multilingual support : This feature allows for instant translation for all guests. Guests become their own keys - isn't that neat?

Concierge 145

Concierge Training Pricing Book 145

Mary Gostelow

NOVEMBER 16, 2024

15 minutes and three telephone calls later, the chauffeur rushes to meet him, lifting LV baggage and apologising that the Rolls-Royce picked by the Sybaritic Single is too long to squeeze to the entrance of the train station. Once at the hotel, he is whisked upstairs into the room where, finally, bubbles await.

Concierge 52

Concierge Book Training 52

Modern Restaurant Management

OCTOBER 7, 2024

Because each person is different and may not have been trained well in food preparation, the level of waste can be extremely high. per month that provides more reward points, unlimited free delivery, priority reservations and the services of a VIP concierge. This is a trend I hope will go away. For $14.99

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Concierge Article Customer Service Reservations 189

eHotelier

FEBRUARY 21, 2024

Lucia’s most cherished offerings with personalized excursions and individualized planning support from the resort’s Experience Concierge. Guests and residents will also have exclusive access to the resort's amenities including an Olympic-sized swimming pool, retail market, fitness center and luxurious spa.

Concierge 130

Concierge Catering Training Events 130

Revenue Hub

JANUARY 12, 2024

Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community. Or how about a virtual concierge and guest apps that make enacting service requests easier? Training staff members to be attentive and responsive makes all the difference.

Customer Service 109

Customer Service Concierge Training Article 109

Revenue Hub

AUGUST 27, 2024

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date For one, whatever upselling revenue they produce is a plus, especially since it is automatically generated. Also, pre-arrival emails tee-up a conversation-starting question that a well-trained receptionist can use to open the door.

Training 109

Training Reservations Book Workshop 109

Revenue Hub

JULY 17, 2024

In-Person Collection Train your front desk and concierge staff to ask guests if they would like to join your email list at check-in or check-out. Social Media Promotion Promote your email list on social media platforms. Use engaging posts to highlight the benefits of subscribing, such as special offers and insider news.

Book 108

Book Marketing Concierge Article 108

Hotelogix

FEBRUARY 28, 2025

Train staff to use AI effectively – Instead of replacing staff, AI can help them handle tasks faster. Augmented Reality (AR) concierge – Guests will use their phones to explore local attractions virtually before deciding where to go. Hotels that train staff to use AI report a 20% improvement in guest interaction quality.

Book 130

Book Guest Satisfaction Guest Retention Training 130

SiteMinder

JULY 18, 2024

Additionally, implementing smart room controls, mobile room keys, and digital concierge services through one of SiteMinder’s partners can impress tech-savvy guests and enhance the overall ambiance of your property. It’s always best to train your staff to use some reserve in these regards and maintain a neutral but respectful approach.

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Revenue Hub

FEBRUARY 20, 2024

AI-Based Virtual Concierge Services: Your hotel could consider implementing an AI-powered virtual concierge service, which is accessible through the guests’ mobile devices or an in-room mobile device. Staff Training: Train your staff to understand and embrace the concept of hyper-personalization.

Marketing 109

Marketing Concierge Information Book 109

Revenue Hub

NOVEMBER 23, 2023

And similarly, at the end of the stay, travellers are often in a hurry, with tight schedules to meet for their return flight or train, and certainly don’t want to waste time queuing to check out. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. What’s the solution?

Concierge 99

Concierge Book Information Article 99

Revenue Hub

MAY 31, 2024

Receiving a text that says, “Welcome to the hotel, I’m Vicky, your Virtual Concierge.” Find out more about Kennedy Training Network The post Guest Personalization: What It Is and What It Isn’t appeared first on Revenue Hub. A true sense of personalization is NOT: Seeing your name on the TV screen when you enter a guest room.

Concierge 109

Concierge Housekeeping Training Article 109

Hotel Business

APRIL 26, 2024

What hotels can do: With the option of self-disclosure comes the responsibility to train on-property teams. Hyatt promotes skills training and offers courses for colleagues designed to increase understanding and inclusion of neurodivergent individuals and is dedicated to expanding to more properties this year.

Communication 111

Communication Training Concierge Book 111

Revenue Hub

OCTOBER 17, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. Upselling and Cross-Selling Train your staff to upsell and cross-sell ancillary services during check-in or throughout the guest’s stay.

Concierge 109

Concierge Events Book Catering 109

Revenue Hub

SEPTEMBER 21, 2023

Train your staff to identify upselling opportunities during guest interactions and offer relevant upgrades or add-ons. From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line.

Pricing 109

Pricing Concierge Article Blog 109

Hotelogix

JANUARY 2, 2025

AR-Boosted Room Experiences: Augmented reality can give guests interactive experiences in their rooms, like virtual concierge help or immersive entertainment. Staff Training with VR Practice: VR practice sessions offer real-life training situations for staff making them more skilled and ready.

Training 100

Training Pricing Concierge Book 100

Hotel Owner

NOVEMBER 24, 2022

I started as a porter in South Africa, which was followed by concierge roles doing a lot of special events and special projects, such as million-dollar golf. Our chefs can also produce specific menus depending on your training plan and what your diet requirements are. They have an aptitude and we can train them with those skills.

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Training Concierge Special Events Housekeeping 102

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

AUGUST 1, 2024

Management & staffing Describe your management structure, staffing requirements, and any training plans. Staff training: Outline your training plans for new staff members and existing employees, ensuring they are equipped with the skills and knowledge to provide excellent guest service.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. However, attracting, training, and retaining talent can pose operational challenges.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Depending on the hotel and the training opportunities available, this can be an entry level position. The concierge’s job is to greet guests and assist with queries. Reservation agent. Front of house manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

OCTOBER 18, 2023

User-Friendly Interface An intuitive and user-friendly interface is essential to ensure that hotel staff across various departments can quickly learn and navigate the system without extensive training. 👉Determine your budget for the POS system implementation, including software costs, hardware requirements, training, and support.

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POS Systems Training Guest Satisfaction Front of House 130