Hospitality Net

JUNE 23, 2024

. — June 24, 2024 — Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages.

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Concierge Communication 97

Revfine

SEPTEMBER 4, 2022

A hotel concierge is a specialist customer service representative, tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-round guest experience. In this article, you can learn more about what a hotel concierge is, what the role entails, and why these guest services reps are so valuable.

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Concierge Guest Services Customer Service Article 69

eHotelier

NOVEMBER 12, 2023

Essentialist, the sophisticated members-only travel service specializing in bespoke trips around the globe with the highest level of personalization, unveils its latest technology with the launch of a new smartphone app for members.

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Concierge 130

Hospitality Net

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 105

Serviced Apartments

SEPTEMBER 22, 2023

UK: Luxury Serviced Apartments, a collection of long and short-stay properties in central London , has opened its latest site in Mayfair. Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services.

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Concierge Guest Services 98

Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Even beyond pandemic-driven concerns, contactless services now appeal to tech-savvy travellers who prioritise convenience, efficiency, and personalisation over traditional service models.

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Guest Satisfaction Maintenance Concierge Catering 117

Hotel Owner

SEPTEMBER 6, 2023

The Tawny hotel has announced that it is set to launch a collection of three serviced rental properties called the Fledglings in December 2023. The three new rentals have been deliberately curated to feel like an extension of the hotel and each comes complete with a personalised concierge service.

Concierge 105

Concierge 105

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. Rise of the Restaurant Concierge. But not in the way you might think. So what exactly does this future look like?

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Server Concierge Front of House Back of House 197

Hotel Business

SEPTEMBER 26, 2023

A joint venture of two Dallas-based companies— NewcrestImage and Dabu Group —has acquired the full-service Marriott Dallas/Fort Worth Westlake. The post NewcrestImage, Dabu Group JV acquires full-service Marriott appeared first on hotelbusiness.com. Newmark Lodging Capital Markets arranged the sale on behalf of the seller.

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Concierge Marketing 105

PhocusWire

SEPTEMBER 5, 2023

enables loyalty program members to find flights using their points via its proprietary algorithm.

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Concierge 89

Hotel Management Network

MAY 17, 2024

expands AI digital concierge services to 30 new Florida hotels appeared first on Hotel Management Network. Metaguest.AI has expanded its US footprint with the addition of 30 new hotel partners to its portfolio in Florida. The post Metaguest.AI

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Concierge 52

Hotel Owner

SEPTEMBER 12, 2023

Under Altido’s management, Westminster Fire Station will provide accommodation for days, weeks or months with a concierge service on hand. The company manages thousands of properties across Europe, with a diverse portfolio of apartments, townhouses, aparthotels, and serviced apartments.

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Concierge Property Management 104

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

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Guest Services Concierge Definition Customer Service 95

Hospitality Magazine

DECEMBER 5, 2022

In a further boost for the industry, the Government has also recently launched a Hospitality Concierge service with a dedicated team to help new hospitality businesses start up, or existing ones to grow by expanding their offerings such as offering alfresco dining as we come into the summer months.

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Training Concierge Information Magazine 246

Hotel Business

JUNE 20, 2024

Richards , 51, owner/managing director of Mattress Concierge , a supplier of mattresses and sleep products to independent luxury properties and boutique hotels, has died Richards joined the company in 2017 as a sales representative. The post Mattress Concierge CEO Robert E. Richards passes away appeared first on hotelbusiness.com.

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Concierge 59

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

Revenue Hub

NOVEMBER 20, 2023

Add-on services are a powerful strategy for increasing hotel revenue. A wide range of add-on services will help you capitalize on different needs and guest preferences. Offering services like spa treatments, a golf course, city tours, and exercise classes will help you drive more revenue.

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Concierge Guest Satisfaction Book Article 96

Boutique Hotel News

DECEMBER 20, 2022

“Hoteliers can tap into wider societal trends and innovation, extend hospitality’s service culture into the digital realm, and bolster revenue by driving sales across all aspects of a hotel’s products and services.”. AI-enabled chatbots and digital concierges serve as the first point of contact for some customers.

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Concierge Book Marketing Information 312

eHotelier

FEBRUARY 22, 2023

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

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Concierge 130

Lodging Magazine

JUNE 24, 2024

Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants, and more via voice commands in multiple languages.

Concierge 59

Concierge Communication Magazine 59

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Voice-controlled assistants allow guests to adjust lighting, control room temperature, set alarms, and even order room service through simple voice commands.

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Concierge Guest Satisfaction Housekeeping Maintenance 130

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

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Guest Services Communication Concierge Guest Satisfaction 98

Boutique Hotel News

MAY 12, 2023

Portugal: Luxury hotel and resort brand Martinhal Family Hotels & Resorts will open a property in Lisbon this May, featuring branded hotel residences and serviced apartments.

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Concierge Book 147

Boutique Hotel News

JANUARY 4, 2023

The group encompasses more than 40 luxury, premium, midscale and economy hotel brands, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more. Ennismore’s in-house design studio has recently rebranded to AIME Studios.

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Concierge Marketing 147

Larry Mogelonsky

NOVEMBER 5, 2024

The Hotel de la Ville boasts an impeccable yet relaxed approach to service. This creates a ‘fil rouge’ or common thread that links the overall experience with the hotel design, the food and beverage offer, and the bespoke suggestions of our local concierge. In Rocco Forte, service excellence is a philosophy.

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Concierge Communication Training Definition 130

InnQuest

JANUARY 23, 2023

More control over room rates and inventory Increases opportunities to upsell guests on additional services and amenities The ability to collect guest data and build a direct relationship with guests How can you boost direct bookings for your hotel business? Higher profit margins, as the hotel does not need to pay commission to an OTA.

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Book Reservations Concierge Blog 218

Modern Restaurant Management

JUNE 14, 2022

Concierge service : Groups with more than 750 employee participants are often finding concierge services to be effective in managing costs for high claimants in the plan.

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Concierge Article Presentation Pricing 183

Hospitality Net

AUGUST 2, 2024

The debut of the 390-room hotel — which features more than 18,000 square feet of meeting space, four new restaurants and bars, and impeccable Les Clefs d’Or concierge service — sets a new standard for luxury accommodations in the region.

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Concierge 98

Hotel Business

FEBRUARY 26, 2024

Smart concierge: Hyper Nimbus uses conversational agents to provide guests with 24/7 support. The Smart Concierge intelligently parses, coordinates and assigns requests—whether for room service, maintenance issues or special amenities—ensuring rapid resolution.

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Concierge Housekeeping Maintenance Pricing 111

Hospitality Net

SEPTEMBER 9, 2024

Complemented by convenient access to food and beverage outlets, meeting rooms, and relaxing spaces, the Residences also provide comprehensive services, including concierge, housekeeping, engineering, and 24-hour security.

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Concierge Housekeeping 98

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

OCTOBER 7, 2024

Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand. From the consultant’s perspective, our restaurant designs have changed substantially due to these services. Here are a few early observations of what 2025 could bring to the hospitality industry. For $14.99

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Concierge Article Customer Service Reservations 189

Hospitality Net

JANUARY 16, 2024

The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine. Once, hotels stood as beacons of hospitality, where every guest was treated like royalty.

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Concierge Housekeeping 98

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. Here we’ll explore the difference between customer service and customer support, why they’re important, and what you need to know about them for a career in hospitality.

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Customer Service Training Information Communication 88

Revenue Hub

MARCH 12, 2024

An accomplished experiential marketing agency knows how to push the boundaries of traditional advertising to generate brand awareness and customer loyalty using creative, innovative services.

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Marketing Concierge Article Events 108

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Guest Room Phone, Room service, Hotel information, Housekeeping, Concierge, and more on tablets, mobile phones, and Alexa devices.

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Concierge Housekeeping Guest Services Information 98