Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. He has held previous roles across the retail sector and social work, later helping to manage a leading boutique hotel in Wales, and several bars across Spain and Malta.

Concierge 105

Concierge Guest Services Service Management 105

Hotelogix

OCTOBER 18, 2023

With faster service delivery for room service, dining, and other amenities, you can increase guest experience and satisfaction. Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Les Roches

DECEMBER 27, 2023

It can make a meaningful difference in the lives of countless guests and businesses can also maintain a competitive edge in the ever-competitive hospitality and customer service market. This gives you access to a wide range of careers, everything from service agent to guest services manager.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. Hometown: Bear Creek, N.C. Hometown: New Orleans, La.

Book 118

Book Reservations Communication Customer Service 118

Les Roches

DECEMBER 21, 2022

Overseeing other front desk employees, as well as concierges. . How to become a guest relations manager. One of the best routes into guest hospitality is to study a practical, hands-on degree, such as our bachelor’s degree in hospitality management. What is the difference between guest relations and guest services?

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

AUGUST 2, 2024

Strong leadership, strategic planning and business acumen are essential for this role Front office manager: supervises the front-of-house staff, ensuring efficient check-in and check-out processes, handling guest inquiries and maintaining a welcoming atmosphere.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52