Hospitality Net

DECEMBER 6, 2023

Travelers staying at select Renaissance Hotels, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, will soon have instant access to vetted, insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast spots and more through an exciting new virtual concierge service.

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Concierge 81

Hotel Business

JUNE 20, 2024

Richards , 51, owner/managing director of Mattress Concierge , a supplier of mattresses and sleep products to independent luxury properties and boutique hotels, has died Richards joined the company in 2017 as a sales representative. The post Mattress Concierge CEO Robert E. Richards passes away appeared first on hotelbusiness.com.

Concierge 59

Concierge 59

Technology: Lodging Magazine

SEPTEMBER 9, 2022

NEWTON, Massachusetts—Sonesta International Hotels Corporation (Sonesta) announced enhancements to its meeting and events offerings with the introduction of a digital meeting planning service, Hybrid Concierge, and an expanded partnership with Cvent to offer planners access to book small meetings on demand using the Cvent Instant Book platform.

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Concierge Book Events Magazine 52

Hospitality Net

JUNE 23, 2024

. — June 24, 2024 — Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages.

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Concierge Communication 67

eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 130

Lodging Magazine

JUNE 24, 2024

Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants, and more via voice commands in multiple languages.

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Concierge Communication Magazine 58

Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Even beyond pandemic-driven concerns, contactless services now appeal to tech-savvy travellers who prioritise convenience, efficiency, and personalisation over traditional service models.

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Guest Satisfaction Maintenance Concierge Catering 117

eHotelier

NOVEMBER 12, 2023

Essentialist, the sophisticated members-only travel service specializing in bespoke trips around the globe with the highest level of personalization, unveils its latest technology with the launch of a new smartphone app for members.

Concierge 130

Concierge 130

Serviced Apartments

SEPTEMBER 22, 2023

UK: Luxury Serviced Apartments, a collection of long and short-stay properties in central London , has opened its latest site in Mayfair. Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services.

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Concierge Guest Services 98

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

Hospitality Net

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

Concierge 100

Concierge Marketing 100

Hotel Owner

SEPTEMBER 6, 2023

The Tawny hotel has announced that it is set to launch a collection of three serviced rental properties called the Fledglings in December 2023. The three new rentals have been deliberately curated to feel like an extension of the hotel and each comes complete with a personalised concierge service.

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Concierge 105

Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. So, what do ALICE customers love so much about Guest Services ? The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback.

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Concierge Guest Services 52

Hotel Business

SEPTEMBER 26, 2023

A joint venture of two Dallas-based companies— NewcrestImage and Dabu Group —has acquired the full-service Marriott Dallas/Fort Worth Westlake. The post NewcrestImage, Dabu Group JV acquires full-service Marriott appeared first on hotelbusiness.com. Newmark Lodging Capital Markets arranged the sale on behalf of the seller.

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Concierge Marketing 105

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Voice-controlled assistants allow guests to adjust lighting, control room temperature, set alarms, and even order room service through simple voice commands.

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Concierge Guest Satisfaction Housekeeping Maintenance 130

Serviced Apartments

AUGUST 30, 2024

Reading Time: < 1 minute UK: Family-run Cornish hotel Carbis Bay Estate has expanded its collection of luxury serviced accommodation with the launch Treloyhan Residences. The post Carbis Bay Estate expands collection of serviced accommodation appeared first on Serviced Apartment News.

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Concierge Book Marketing 52

Hotel Owner

SEPTEMBER 12, 2023

Under Altido’s management, Westminster Fire Station will provide accommodation for days, weeks or months with a concierge service on hand. The company manages thousands of properties across Europe, with a diverse portfolio of apartments, townhouses, aparthotels, and serviced apartments.

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Concierge Property Management 104

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

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Guest Services Concierge Definition Customer Service 95

PhocusWire

SEPTEMBER 5, 2023

enables loyalty program members to find flights using their points via its proprietary algorithm.

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Concierge 89

Serviced Apartments

AUGUST 9, 2024

The upscale hotel, serviced apartment and luxury residential project is expected to open in 2026. Dusit Suites Kingsquare, Bangkok will comprise 60 hotel rooms and 49 serviced suites, catering to both short and long-stay guests. On-demand Dusit services include housekeeping, laundry, and 24-hour concierge. “We

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Concierge Housekeeping Property Development Catering 59

Revenue Hub

NOVEMBER 20, 2023

Add-on services are a powerful strategy for increasing hotel revenue. A wide range of add-on services will help you capitalize on different needs and guest preferences. Offering services like spa treatments, a golf course, city tours, and exercise classes will help you drive more revenue.

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Concierge Guest Satisfaction Book Document 77

Serviced Apartments

SEPTEMBER 14, 2023

Italy: Independently owned serviced apartment Luxe Rome Apartment has opened on Via Venezia in the centre of the city. A home concierge service is available throughout the stay, as is a private chef. The post Luxury serviced apartment opens in Rome appeared first on Serviced Apartment News.

Concierge 52

Concierge 52

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

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Guest Services Communication Concierge Guest Satisfaction 98

Hospitality Net

OCTOBER 29, 2024

Alliants, a leading provider of cutting-edge guest experience technology solutions for the hospitality industry, is thrilled to announce a strategic partnership with Les Clefs d’Or International, the esteemed global association of professional hotel concierges.

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Concierge 52

Hotel Owner

MAY 31, 2024

The new private spaces are designed to offer flexibility and privacy blended with concierge elements of the hotel, to meet evolving consumer needs. The restoration of the property and curation of the new apartments has been overseen by the hands-on family run team.

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Concierge Catering 52

eHotelier

FEBRUARY 22, 2023

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

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Concierge 130

Hospitality Net

SEPTEMBER 9, 2024

Complemented by convenient access to food and beverage outlets, meeting rooms, and relaxing spaces, the Residences also provide comprehensive services, including concierge, housekeeping, engineering, and 24-hour security.

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Concierge Housekeeping 93

Larry Mogelonsky

NOVEMBER 5, 2024

The Hotel de la Ville boasts an impeccable yet relaxed approach to service. This creates a ‘fil rouge’ or common thread that links the overall experience with the hotel design, the food and beverage offer, and the bespoke suggestions of our local concierge. In Rocco Forte, service excellence is a philosophy.

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Concierge Communication Training Definition 130

Hospitality Net

AUGUST 2, 2024

The debut of the 390-room hotel — which features more than 18,000 square feet of meeting space, four new restaurants and bars, and impeccable Les Clefs d’Or concierge service — sets a new standard for luxury accommodations in the region.

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Concierge 94

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry. What are guest services?

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Guest Services Definition Customer Service Concierge 52

Serviced Apartments

DECEMBER 15, 2022

UAE: The Palm Jumeirah is to offer new luxury serviced apartments, at Mansio at Th8, which will go up for sale later this month. Mansio at Th8 is a collection of contemporary, furnished serviced apartments on the beach designed to cater for families. Residents can enjoy hotel living with home comforts.

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Concierge Catering Marketing 52

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Hospitality Net

JULY 1, 2024

From smart room technology to AI-powered concierge services, the industry is witnessing a transformative shift. The integration of Artificial Intelligence (AI) in the hospitality sector is reshaping how hotels operate, enhancing guest experiences, improving operational efficiencies, and even bolstering their sustainability efforts.

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Concierge 78

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. Here we’ll explore the difference between customer service and customer support, why they’re important, and what you need to know about them for a career in hospitality.

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Customer Service Training Information Communication 88

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels? If that means you’re strides ahead of your rivals, all the better.

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Customer Service Training Guest Satisfaction Communication 52

Hospitality Net

JANUARY 16, 2024

The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine. Once, hotels stood as beacons of hospitality, where every guest was treated like royalty.

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Concierge Housekeeping 97

Boutique Hotel News

MAY 12, 2023

Portugal: Luxury hotel and resort brand Martinhal Family Hotels & Resorts will open a property in Lisbon this May, featuring branded hotel residences and serviced apartments.

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Concierge Book 147