Larry Mogelonsky

NOVEMBER 5, 2024

The Hotel de la Ville boasts an impeccable yet relaxed approach to service. This creates a ‘fil rouge’ or common thread that links the overall experience with the hotel design, the food and beverage offer, and the bespoke suggestions of our local concierge. In Rocco Forte, service excellence is a philosophy.

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Concierge Communication Training Definition 130

MEWS

DECEMBER 3, 2024

What is a service in the hospitality industry? A service in the hospitality industry refers to any activity, type of assistance, or amenity your hotel offers to enhance the guest experience, increase comfort, and provide added convenience.

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Concierge Customer Service 130

Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. Prior to joining Burgh Island Hotel, James was head concierge/guest services manager at the Raithwaite Sandsend luxury estate near Whitby. In addition, James is a member of the elite international association of concierges, Les Clefs d’Or.

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Concierge Guest Services Service Management 105

MEWS

JANUARY 16, 2025

What are hotel guest services? Hotel guest services include all the amenities your hotel offers to enhance a guest's stay. This can range from the check-in and check-out process to in-room amenities, concierge services, dining options, and facilities such as pools, spas, and fitness centers.

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Guest Services Concierge 130

Larry Mogelonsky

MARCH 3, 2025

This is especially true for the luxury hospitality segment where service excellence, exclusive amenities and personalization are hallmarks of an experience worthy of the term luxury. Kotle is an avid believer that, Although this is Las Vegas, exceptional service shouldnt be a gamble.

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Concierge Front of House Workshop Definition 130

Hotelogix

MARCH 6, 2025

AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. Need extra towels at 3 AM?

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Concierge Maintenance Book Demo 130

Hospitality Net

DECEMBER 6, 2023

Travelers staying at select Renaissance Hotels, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, will soon have instant access to vetted, insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast spots and more through an exciting new virtual concierge service.

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Concierge 96

STAAH

NOVEMBER 19, 2024

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service.

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Guest Satisfaction Communication Workshop Concierge 109

Hospitality Net

JUNE 23, 2024

. — June 24, 2024 — Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages.

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Concierge Communication 97

eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 130

Hotelogix

APRIL 24, 2025

Why B&Bs Must Embrace Smart Hospitality Bed and breakfasts thrive on personalized service, cozy settings, and the “home away from home” feel. Why It Matters for B&BS: A small property often lacks a full-time front desk or concierge. This reduces the need for physical handovers and improves service delivery.

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Book Housekeeping Reservations Pricing 130

Larry Mogelonsky

DECEMBER 9, 2024

For example, we provide a pillow concierge service. Most guests eat all three meals on-property, either at the pool, the restaurant, our lounge, or via room service. Variety and superb service are both critical. This classification is really up to our guests. Certainly, well-being is a critical component of our offering.

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Concierge Definition Pricing Marketing 130

Hotelogix

FEBRUARY 28, 2025

Instead, they fumble with a self-service kiosk, receive a generic welcome email , and struggle to get a quick response from a chatbot. In the hospitality industry, service isn’t just about function—it’s about feeling. Lack of balance: Either too much tech (robotic experiences) or too little (slow service).

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Concierge Guest Services Book Demo 130

eHotelier

NOVEMBER 12, 2023

Essentialist, the sophisticated members-only travel service specializing in bespoke trips around the globe with the highest level of personalization, unveils its latest technology with the launch of a new smartphone app for members.

Concierge 130

Concierge 130

Revenue Hub

JANUARY 6, 2025

That means your marketing strategy needs to be as sharp as a concierges suit. billion people use social media, and 60% of them use it to discover new products or services. Key Marketing Strategies for USA Hoteliers in 2025 A. According to a 2024 study , over 4.7 And guess what? Your hotel could be their next great discovery.

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Marketing Concierge Article Blog 109

Hotelogix

APRIL 17, 2025

​ Understanding Guest Satisfaction Guest satisfaction measures how well a hotel's services align with or surpass guest expectations. In contrast, subpar service can deter potential guests and erode a hotel's competitive edge. Effective internal communication reduces errors and enhances the overall guest experience.

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Guest Satisfaction Housekeeping Training Book 100

STAAH

JANUARY 21, 2025

Additionally, the integration of artificial intelligence (AI) for personalized services became a game-changer, allowing hotels to deliver tailored experiences. Virtual concierges, mobile check-ins, and dedicated hotel apps will enhance convenience and personalization, making technology a cornerstone of the hospitality experience.

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Travel and Tourism Guest Satisfaction Concierge Blog 109

Serviced Apartments

SEPTEMBER 22, 2023

UK: Luxury Serviced Apartments, a collection of long and short-stay properties in central London , has opened its latest site in Mayfair. Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services.

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Concierge Guest Services 98

Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Even beyond pandemic-driven concerns, contactless services now appeal to tech-savvy travellers who prioritise convenience, efficiency, and personalisation over traditional service models.

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Guest Satisfaction Maintenance Concierge Catering 117

Hotel Owner

SEPTEMBER 6, 2023

The Tawny hotel has announced that it is set to launch a collection of three serviced rental properties called the Fledglings in December 2023. The three new rentals have been deliberately curated to feel like an extension of the hotel and each comes complete with a personalised concierge service.

Concierge 105

Concierge 105

STAAH

DECEMBER 3, 2024

From virtual concierges offering 24/7 support to mobile check-ins and dedicated hotel apps, these innovations are redefining convenience and personalisation. From social channels to online bookings from OTAs and a connected hotel website, before check-in and service, the experience must be integrated or you risk losing guests.

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Concierge Book Blog Definition 107

Hotel Business

SEPTEMBER 26, 2023

A joint venture of two Dallas-based companies— NewcrestImage and Dabu Group —has acquired the full-service Marriott Dallas/Fort Worth Westlake. The post NewcrestImage, Dabu Group JV acquires full-service Marriott appeared first on hotelbusiness.com. Newmark Lodging Capital Markets arranged the sale on behalf of the seller.

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Concierge Marketing 105

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. Rise of the Restaurant Concierge. But not in the way you might think. So what exactly does this future look like?

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Server Concierge Front of House Back of House 197

Hospitality Net

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

Concierge 105

Concierge Marketing 105

Hotelogix

APRIL 17, 2025

In-Room Entertainment Technologies Smart TVs with Streaming Services Gone are the days of limited channel selections. Voice-Controlled Assistants for Personalized Experiences Integrating voice assistants like Alexa or Google Nest can automate guest requests like room service, lighting adjustments, or wake-up calls.

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Travel and Tourism Workshop Book Catering 100

PhocusWire

SEPTEMBER 5, 2023

enables loyalty program members to find flights using their points via its proprietary algorithm.

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Concierge 89

Hotel Management Network

MAY 17, 2024

expands AI digital concierge services to 30 new Florida hotels appeared first on Hotel Management Network. Metaguest.AI has expanded its US footprint with the addition of 30 new hotel partners to its portfolio in Florida. The post Metaguest.AI

Concierge 52

Concierge 52

Revenue Hub

NOVEMBER 20, 2023

Add-on services are a powerful strategy for increasing hotel revenue. A wide range of add-on services will help you capitalize on different needs and guest preferences. Offering services like spa treatments, a golf course, city tours, and exercise classes will help you drive more revenue.

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Concierge Book Guest Satisfaction Document 103

Hotel Owner

SEPTEMBER 12, 2023

Under Altido’s management, Westminster Fire Station will provide accommodation for days, weeks or months with a concierge service on hand. The company manages thousands of properties across Europe, with a diverse portfolio of apartments, townhouses, aparthotels, and serviced apartments.

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Concierge Property Management 104

Hotel Business

DECEMBER 16, 2024

At Remington Hospitality, our management philosophy is rooted in delivering personalized service, curating unforgettable moments that reflect the individuality and authenticity of our properties, said Sloan Dean, CEO, Remington Hospitality. The post La Concha Key West joins Autograph Collection appeared first on hotelbusiness.com.

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Concierge Catering Guest Services Property Management 52

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

Hospitality Magazine

DECEMBER 5, 2022

In a further boost for the industry, the Government has also recently launched a Hospitality Concierge service with a dedicated team to help new hospitality businesses start up, or existing ones to grow by expanding their offerings such as offering alfresco dining as we come into the summer months.

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Training Concierge Information Magazine 246

Hotelogix

FEBRUARY 17, 2025

  Understanding Hotel Operating Costs Running a hotel isn’t just about offering great service—it’s also about keeping a tight grip on operating expenses. Bad storage or cooking too much food for restaurant operations and room service eats into your profit margins.

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Guest Satisfaction Training Scheduling Housekeeping 100

Hospitality Net

OCTOBER 29, 2024

Alliants, a leading provider of cutting-edge guest experience technology solutions for the hospitality industry, is thrilled to announce a strategic partnership with Les Clefs d’Or International, the esteemed global association of professional hotel concierges.

Concierge 52

Concierge 52

Boutique Hotel News

DECEMBER 20, 2022

“Hoteliers can tap into wider societal trends and innovation, extend hospitality’s service culture into the digital realm, and bolster revenue by driving sales across all aspects of a hotel’s products and services.”. AI-enabled chatbots and digital concierges serve as the first point of contact for some customers.

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Concierge Book Marketing Information 312

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

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Guest Services Concierge Definition Customer Service 95

Revenue Hub

APRIL 3, 2025

Personalized Guest Experiences at Scale Modern travelers expect hyper-personalized service, but delivering this at scale has been a challenge. Powering AI-driven concierges that anticipate guest needs before they ask. This leads to a leaner, more cost-effective operation while enhancing service delivery.

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Housekeeping Procurement Concierge Scheduling 70