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The Next Generation of the Dining Experience

Modern Restaurant Management

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

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Your Bartender Is Your Real Hotel Concierge

Larry Mogelonsky

Newer tech pieces like contextual digital signage are helping address this challenge in a labor-light answer, but you still need every at-bat to get those hits in – that is, to maximize revenue per guest – with the cross-training of your server team a great way to build that ancillary spend.

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From concierge to CEO: hotel careers in UAE

Les Roches

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Strategies for Ancillary Revenue Success in Hotels

Revenue Hub

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. For instance, a friendly front desk agent can suggest a spa treatment upon arrival, or a restaurant server can recommend wine pairings during dinner.

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Guest Personalization: What It Is and What It Isn’t

Revenue Hub

Receiving a text that says, “Welcome to the hotel, I’m Vicky, your Virtual Concierge.” A front desk or food server who recommends an add-on “upsell” option that is based on your obvious needs, such as a suite (with an internal door) for a family with young kids or a particular wine that pairs well with the fish dish you just ordered.

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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Assistant hotel manager. Hotel porter.

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Adopt a Front Desk Upsell Program That Outperforms Prearrival Email

Revenue Hub

How many of us go out to dinner and never even give the dessert menu a second thought until a well-trained server says, “May I just tell you a little about the desserts that the chef is offering tonight?” Finally, humans have the advantage of being just that, human! and then follows with an alluring description of the offering?

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