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The Westin Resort Nusa Dua’s partnership with IRIS delivers 30% increase in guest spend

eHotelier

IRIS, a global leader in digital F&B, guest directory, and concierge solutions for hotels, is thrilled to announce that The Westin Resort Nusa Dua, Bali.

Concierge 263
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Lancashire’s Park Hall Hotel deploys AI Concierge by Inntelo AI in UK first

Luxury Hospitality Magazine

LancashiresPark Hall Resort & Spahas become the first UK hotel to adopt an AI Concierge that talks to guests over the phone and via WhatsApp. Designedby UK companyInntelo AI, the AI Concierge works alongside hotel teams to enhance guest experiences and streamline daily operations.

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Personalization Versus Customization with Aleksandra Kotle, GM of Crockfords Las Vegas

Larry Mogelonsky

With 332 exquisitely furnished rooms and suites, Crockfords Las Vegas is a hotel within a hotel; its a member of Hiltons LXR Hotels & Resorts collection, sharing the Resorts World Las Vegas campus alongside the Las Vegas Hilton at Resorts World and Conrad Las Vegas at Resorts World, altogether totaling 66 floors and over 3,500 hotel keys.

Concierge 130
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Nicholas Untermann named Resort Manager of Terranea Resort

eHotelier

Terranea Resort – a luxury 102-acre oceanfront resort on the Palos Verdes Peninsula – has been named Nicholas Untermann's resort manager. He will assist with employee training and coaching, as well as supervise experiential activities throughout the resort, including ocean, land, and art adventures.

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Karisma Hotels & Resorts Launches Autism Concierge

Hospitality Net

This week, Karisma Hotels & Resorts, in partnership with Autism Double-Checked, is pleased to announce the introduction of the world’s first-ever Autism Concierge. providing a dedicated contact for all autism-related questions and serving as an extension of the Autism Double-Checked comprehensive three-part training program.

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The Viewline Resort and Wildwood Hotel Snowmass receive $99M refi

Hotel Business

An affiliate managed by Range Equity Management LP , Lodging Capital Partners and funds managed by Oaktree Capital Management LP originated a $99 million loan secured by the 254-key Viewline Resort and 158-key Wildwood Hotel located mid-mountain in Snowmass, CO. of combined special event space at the resort and adjacent Viewline Event Center.

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London Chef, Eran Tibi, to pop up at Four Seasons Resort Anguilla

Luxury Hospitality Magazine

This April, Executive Chef, Eran Tibi, will be switching London for the Caribbean as he returns to Four Seasons Resort and Residences Anguilla for a five-night pop-up in collaboration with the hotels Executive Chef, Emmanuel Calderon.