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Hidden Costs in Hotels: Save Big with Smart Strategies

Hotelogix

Train front desk employees to perform concierge duties, or housekeepers to cover laundry operations during busy hours. Offer flexible packages to appeal to diverse audiences, from startups needing meeting space to local artists hosting workshops. This minimizes the need for more hires.

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Adopt a Front Desk Upsell Program That Outperforms Prearrival Email

Revenue Hub

May not even be aware of upgrades if their reservation was made by a third party such as an administrative assistant, family member, or traveling companion. Here is a list of issues from the pre-training planning meetings we have with our clients before we conduct our staff training workshops. What is the rate strategy?

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A guide to hotel departments, operational areas and building functions

SiteMinder

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Sales and reservations department. Checking guests in.

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What’s it like to work in the top 10 hotels in Abu Dhabi?

Les Roches

Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions. This role involves checking guests in and out, handling reservations and providing information about the hotel and local attractions.

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Customer service experience and how to excel in this key area

Les Roches

Front desk and reservations roles such as receptionists, front desk agents, and reservations agents. Concierge and guest services roles that provide assistance and personalized recommendations, arrange transportation, make reservations, and source local information.

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An Eater’s Guide to Visiting (and Drinking) Champagne 

EATER

In 2017, this fourth-generation family-run champagne house in Damery opened a professional tasting room and state-of-the-art kitchen, where Anne Malassagne and her brother Antoine oversee cooking workshops (by appointment only) meant to highlight the pairing potential for their champagnes. Starting from $26 for lunch). Sacré Burger (Reims).

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What are good customer service skills?

Les Roches

By completing courses and training days and attending seminars and workshops, you’ll have the opportunity to review your current customer service skills and improve them. Training and professional development Many organizations provide training and professional development. What are some examples of good customer service skills?