This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Train front desk employees to perform concierge duties, or housekeepers to cover laundry operations during busy hours. Offer flexible packages to appeal to diverse audiences, from startups needing meeting space to local artists hosting workshops. This minimizes the need for more hires.
May not even be aware of upgrades if their reservation was made by a third party such as an administrative assistant, family member, or traveling companion. Here is a list of issues from the pre-training planning meetings we have with our clients before we conduct our staff training workshops. What is the rate strategy?
Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Sales and reservations department. Checking guests in.
Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions. This role involves checking guests in and out, handling reservations and providing information about the hotel and local attractions.
Front desk and reservations roles such as receptionists, front desk agents, and reservations agents. Concierge and guest services roles that provide assistance and personalized recommendations, arrange transportation, make reservations, and source local information.
In 2017, this fourth-generation family-run champagne house in Damery opened a professional tasting room and state-of-the-art kitchen, where Anne Malassagne and her brother Antoine oversee cooking workshops (by appointment only) meant to highlight the pairing potential for their champagnes. Starting from $26 for lunch). Sacré Burger (Reims).
By completing courses and training days and attending seminars and workshops, you’ll have the opportunity to review your current customer service skills and improve them. Training and professional development Many organizations provide training and professional development. What are some examples of good customer service skills?
Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. To discover more, take a look on SiteMinder’s event page.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content