Hospitality Net

NOVEMBER 20, 2024

It has been interesting these last few years to see an increasing number of upscale hotel and resort spa managers reaching out for the same types of sales and hospitality excellence training that my company and others have offered for years for hotel room reservations, group/event sales, and front office/concierge.

Reservations 52

Reservations Training Concierge Events 52

EHL Insights

MAY 6, 2024

From concierge to reservation manager, you have many key roles, all of which are vital to ensuring hotel operations run smoothly. If you love hotels, then you will be glad to hear that they offer many amazing career paths. With so many career paths available in hotels, it might be difficult to find just the right one.

Hospitality Management 98

Hospitality Management Concierge Reservations Article 98

Hospitality Net

MAY 7, 2024

From concierge to reservation manager, you have many key roles, all of which are vital to ensuring hotel operations run smoothly. If you love hotels, then you will be glad to hear that they offer many amazing career paths. With so many career paths available in hotels, it might be difficult to find just the right one.

Hospitality Management 98

Hospitality Management Concierge Reservations Article 98

Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. When not in use by the owner, each residence at Escapade Silverstone forms part of our hotel offering and can be reserved by paying guests. Regardless of wealth, property purchasers want an asset that can be enjoyed.

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Concierge Book Marketing Information 312

PhocusWire

MAY 18, 2023

The ride-hailing company’s third annual Go-GET product event announced a couple of travel-focused updates, including concierge service at partner hotels and boat reservations on a Greek island.

Concierge 89

Concierge Reservations Events 89

Hotelogix

FEBRUARY 17, 2025

Train front desk employees to perform concierge duties, or housekeepers to cover laundry operations during busy hours. With Hotelogix's Dynamic Reservation Chart , you can view and manage your bookings in real-time, helping you allocate rooms more efficiently and avoid double bookings.

Guest Satisfaction 100

Guest Satisfaction Training Housekeeping Scheduling 100

Mary Gostelow

MARCH 22, 2025

According to the Sybaritic Single, the only truly valuable hotel loyalty programme is the Leaders Club by Leading Hotels of the World and only when one is an Aurelian member, an invitation-only group reserved for the top 1% of spenders. He enjoys the perks: a week at The Chedi Muscat and earns a weekend at Htel de Paris Monte-Carlo.

Concierge 52

Concierge Reservations Events 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

Hotel Owner

JULY 18, 2023

Port Lympne Reserve in Kent, one of the UK’s most popular wild animal and short breaks destinations, is adding a new type of accommodation to its portfolio with the launch of the Lookout Bubble next month. The price for a one-night stay in the Lookout Bubble ranges from £439 – £999.

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Concierge Reservations Pricing 96

Revenue Hub

MARCH 12, 2024

Consult this list of experiential ideas to get your campaign planning started: Digital Concierge While a digital concierge – an AI-based assistant that answers guest questions or makes dining reservations – can help a hotel streamline manual processes, it is also useful for experiential branding.

Marketing 108

Marketing Concierge Article Events 108

Modern Restaurant Management

OCTOBER 7, 2024

per month that provides more reward points, unlimited free delivery, priority reservations and the services of a VIP concierge. Chang’s supplemented its free gold membership with a platinum membership for $6.99 For $14.99

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Concierge Article Customer Service Reservations 189

SiteMinder

MARCH 24, 2025

It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services without staff intervention. Visito helps hotels increase direct bookings by making the reservation process fast, simple, and convenient. Table of contents What does Visito do?

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics.

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Concierge Communication Reservations Blog 98

Hotel Owner

SEPTEMBER 4, 2023

The course is aimed at staff members across a hotel property, including reservations, sales and marketing, housekeeping, security, F&B and concierge, to help improve inclusivity from a guest perspective.

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Training Concierge Housekeeping Reservations 105

Revenue Hub

FEBRUARY 21, 2024

Guest-facing bots only enter the picture once a reservation is made. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. Encourage direct bookings: A public-facing chatbot can help guests book a room like a reservations agent would. What Does a Hotel Chatbot Do?

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Reservations Concierge Book Communication 108

Hotelogix

NOVEMBER 12, 2023

Business travellers around the world are planning trips and making reservations constantly. Corporate hotel reservations can, therefore, ensure business throughout the year. To promote corporate hotel reservations, we need to keep utility, value for money and the convenience of corporate guests in mind. trillion by 2020.

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Reservations Book Information Concierge 130

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. 77% of Tripadvisor tourists are more inclined to make a reservation as a reaction to when a property owner responds personally to feedback.

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Communication Reservations Book Information 219

Revenue Hub

OCTOBER 17, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. Digital Concierge Services Invest in a user-friendly mobile app or online platform that serves as a digital concierge for your guests.

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Concierge Events Book Catering 109

Hotel Business

JULY 9, 2024

HCN launches AiMe, an AI concierge Hotel Communication Network (HCN) has unveiled a new AI-powered, in-room table, AiMe, an AI concierge, that will handle requested guest services, place F&B orders from local restaurants and more via voice commands in multiple languages.

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Accounting Concierge Book Communication 104

Hotel Business

JULY 12, 2024

Tock, a reservation, experiences and events platform for the hospitality industry, has partnered with Curator Hotel & Resort Collection. Through its integrated suite of reservation, event and guest relationship management tools, Tock delivers seamless, innovative solutions for the hospitality industry, according to the company.

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Reservations Concierge Beverage Operations Events 64

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

NOVEMBER 20, 2023

Concierge A concierge helps to make restaurant reservations, arrange tours and book event tickets. When guests can arrive early or leave late depending on their travel plans, it puts them in charge of their experience and provides much-needed flexibility.

Concierge 103

Concierge Book Guest Satisfaction Document 103

Hotelogix

AUGUST 26, 2024

Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. If you need recommendations or assistance planning your visit, our concierge team is here to help. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent.

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Maintenance Concierge Front of House Budgeting 72

eZee Absolute

JANUARY 3, 2025

That means your marketing strategy needs to be as sharp as a concierges suit. Use platforms like Google Ads and Facebook Ads to run retargeting campaigns aimed at people whove visited your website but havent made a reservation yet. Ready to keep up? Heres how: Key Marketing Strategies for USA Hoteliers in 2025 A.

Marketing 52

Marketing Book Reservations Property Management 52

SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. It focuses on enhancing guest communication through generative AI agents that manage reservations, provide personalised guest interactions, and streamline hotel operations.

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Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

AUGUST 27, 2024

May not even be aware of upgrades if their reservation was made by a third party such as an administrative assistant, family member, or traveling companion. If we are going to implement this for front desk staff, what about our voice reservations salespeople? Finally, humans have the advantage of being just that, human!

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Training Reservations Book Workshop 109

Hotelogix

FEBRUARY 28, 2025

Why hotels are shifting to cloud-based PMS (Property Management Systems) : ✔ Real-time data access: Instantly update reservations, room availability, and guest preferences. A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference.

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Concierge Guest Services Book Demo 130

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Not following the standards expected by the guest can result in losing revenue and bad reviews.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

MARCH 17, 2023

Additional features including amenities (Wi-Fi, parking, breakfast included, on-site dining options, accessibility features, concierge availability, pool, hot tub, fitness center, pet policy, etc.) Additional tiles are used to encourage potential guests to book a reservation, call, or start navigation to your hotel.

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Concierge Article Book Reservations 98

Hotel Business

FEBRUARY 25, 2025

The platform integrates four advanced AI solutions purpose-built for hospitality: AI Front Desk Assistant, AI Concierge Assistant, AI Central Reservations Assistant and Canarys AI Booking Agent. Canarys AI Voice is a full-service AI-driven voice platform that answers calls and handles a variety of guest needs. The result?

Concierge 59

Concierge Reservations Communication Book 59

Revenue Hub

FEBRUARY 27, 2023

Ancillary: “Ancillary” equates to all other services—parking, spa, laundry, concierge services, etc. By taking a whole-picture view of how, when, and why your rooms are being reserved, you can determine more easily how to price rooms effectively. An RMS can also help you maximize profits from the other revenue streams as well.

Events 98

Events Concierge Pricing Article 98

SiteMinder

MARCH 26, 2025

Paired with a virtual concierge, guests can easily request room service, book activities, or get local tips without picking up the phone. Tech-powered hotel entertainment systems AI is already changing how guests engage with in-room systems. Some properties are taking things further with augmented reality (AR).

Guest Satisfaction 59

Guest Satisfaction Events Book Blog 59

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotel Business

APRIL 26, 2024

What hotels can do : Train on-property concierge services and reservations staff to offer personalized pre-arrival communications for neurodivergent travelers and caregivers. Nearly 30% of caregivers prefer the “more communication the better” to prepare for their arrival.

Communication 111

Communication Training Concierge Book 111

eZee Absolute

SEPTEMBER 5, 2024

A well-crafted booking engine not only simplifies the reservation process for the guests but also gives you control over your bookings, rates, and guest experience. Your booking engine should be intuitive, with clear navigation and minimal steps to finalize a reservation. But here’s the good news, it doesn’t have to be this way.

Book 52

Book Concierge Reservations Guest Satisfaction 52

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels.

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Guest Services Communication Concierge Guest Satisfaction 98