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The Top Traits of Exceptional Hospitality Professionals

STAAH

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.

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A guide to hotel departments, operational areas and building functions

SiteMinder

Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Reservations agent.

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How to Really Make Money with a Hotel: Maximizing Hotel Profit

Xotels Hotel Revenue Management

Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Partner with local wellness experts or yoga instructors to offer exclusive workshops or retreats. If they’re traveling with kids, offer a family-friendly activity bundle.

Book 59
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How to Really Make Money with a Hotel: Maximizing Hotel Profit

Xotels

Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Partner with local wellness experts or yoga instructors to offer exclusive workshops or retreats. If they’re traveling with kids, offer a family-friendly activity bundle.

Book 52
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How to Really Make Money with a Hotel: Maximizing Hotel Profit

Xotels Hotel Revenue Management

Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Partner with local wellness experts or yoga instructors to offer exclusive workshops or retreats. If they’re traveling with kids, offer a family-friendly activity bundle.

Book 52