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Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. From leveraging propertymanagement systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.
Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Reservations agent.
Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Partner with local wellness experts or yoga instructors to offer exclusive workshops or retreats. If they’re traveling with kids, offer a family-friendly activity bundle.
Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Partner with local wellness experts or yoga instructors to offer exclusive workshops or retreats. If they’re traveling with kids, offer a family-friendly activity bundle.
Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Partner with local wellness experts or yoga instructors to offer exclusive workshops or retreats. If they’re traveling with kids, offer a family-friendly activity bundle.
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