InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes property management systems (PMS), online booking platforms , customer relationship management (CRM) tools and energy management systems to streamline operations and enhance guest experiences.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Not Addressing Reviews Whether you get favorable or bad reviews, a courteous management reaction improves how guests see the hotel and may lead to more return business.

Communication 219

Communication Reservations Book Information 219

SiteMinder

SEPTEMBER 12, 2024

“We were aided by SiteMinder because they truly brought about a ‘revolution’ for our property. All tasks are integrated between our website, booking page, and property management system - effective handling of booking channels, thereby increasing revenue, and most importantly, improving our customer experience.”

Book 52

Book Communication Pricing Property Management 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Effective inventory management systems and supply chain partnerships also help streamline procurement processes, minimise waste, and ensure cost-effectiveness.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotel Business

AUGUST 10, 2023

Guest Portal gives guests a personalized, self-service interface for easy exploration and booking of property experiences and management of their itineraries. This employee-facing product empowers front desk, concierge and call center employees to book experiences and manage itineraries on behalf of guests.

Guest Services 52

Guest Services Book Reservations Concierge 52

Hotelogix

OCTOBER 18, 2023

Integration Capabilities: Many POS systems can be integrated with other hotel management systems, such as Property Management Systems (PMS) and Customer Relationship Management (CRM) platforms. Real-Time Updates: POS systems provide real-time updates on reservations, room availability, and transactions.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Property Management System s (PMSs) laid the foundations for automation in hotels, allowing you to reduce the human involvement for various process.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotel Business

FEBRUARY 15, 2023

About three-quarters of the traveling public appears willing to pay more to stay in properties that offer these capabilities. The industry’s response to this immense pivot in video and content service demand has been uneven.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

SiteMinder

MAY 6, 2024

Think Reservations Focus on independent hotels: Caters to the needs of independent properties with features for managing reservations and guest communication. Concierge service integration: Offer guests the ability to book spa appointments, dining reservations, and other amenities directly through the booking engine.

Book 52

Book Catering Reservations Information 52

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. With InnQuest hotel management software , you can automate every management-related task, including smart guest profiling and seamless reservation management. Here’s everything you need to know and more.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

eZee Absolute

AUGUST 29, 2023

From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest. One such software your property needs is a cloud-based Property Management System (PMS). Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

APRIL 11, 2024

How to advertise your Airbnb listings Advertising Airbnb listings , especially for hotel owners and operators with multiple properties or those managing medium-sized groups and chains, requires a strategic and organised approach. As a result, we have been able to increase both our ADR and occupancy rates.”

Book 98

Book Pricing Marketing Information 98

SiteMinder

OCTOBER 11, 2022

Reservations agent. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

AUGUST 10, 2023

There are plenty of opportunities to develop your career in a wide range of roles, including: Concierge: provides guests with information about the hotel and local amenities, assists with bookings and arranging services Housekeeping supervisor : oversees the cleaning and maintenance of the hotel Front desk agent: takes reservations, handles guest check-ins, (..)

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

NOVEMBER 16, 2022

The most important one is its integration with your property management system through which it works in sync with your overall hotel data. Along with the instant reservation for walk-in guests, it successfully serves guests who have pre-booked through the hotel or any OTA website. Acquire a modernized look.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52