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Everything You Need To Know About Hotel Operations Management

InnQuest

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes property management systems (PMS), online booking platforms , customer relationship management (CRM) tools and energy management systems to streamline operations and enhance guest experiences.

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7 Types of Hotel Guests and how to attract them to your property 

InnQuest

They look for comfortable lodging, proximity to tourist attractions, curated recommendations from concierge services, and amenities like pools or spas. Utilizing appropriate tools and systems is essential in ensuring that guests can relax and rejuvenate after a day of exploration.

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Navigating operational challenges in the hospitality industry

Hotel Owner

Evolving expectations — but keep the personal touch Rapidly evolving customer expectations present another significant challenge for hotels. Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience.

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Guide on Hotel Star Rating System. How does it work for Hotels?

Hotelogix

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?

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Guide on Hotel Star Rating System. How does it work for Hotels?

Hotelogix

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?

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How Hotel POS (Point of Sale) System Can Transform Your Guest Experience

Hotelogix

Integration Capabilities: Many POS systems can be integrated with other hotel management systems, such as Property Management Systems (PMS) and Customer Relationship Management (CRM) platforms. They are ideal for quick check-ins, room service orders, and concierge services in smaller establishments.

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Direct Bookings Made Easy: Must-Have Features in Your Hotel’s Booking Engine

eZee Absolute

Plus, integration with your property management system (PMS) keeps your inventory accurate and prevents double bookings, ensuring a smooth reservation process. Additionally, with today’s advanced chatbots, you can offer 24/7 personalized assistance, providing recommendations and handling common inquiries- just like a virtual concierge.

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