Modern Restaurant Management

AUGUST 16, 2022

This presents a huge opportunity for us, and we’re working with Cognetry Labs and Walmart GoLocal on expanding our remote ordering and delivery capabilities by creating a concierge-style app that will let people order items from multiple places.

Concierge 197

Concierge Presentation 197

Hotel Business

APRIL 4, 2024

” The way Google will present the search results, he said, can be a detriment to the hotel. He brought up something he saw during a Google presentation. They will know if you like an indoor and outdoor pool or rooftop pool. They’ll know everything about you.” “AI is scary, but it is a great opportunity.”

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Concierge Presentation Housekeeping Information 111

NV Hotels

SEPTEMBER 20, 2023

It presents an opportunity for the hospitality industry to embrace innovation and offer exceptional service to guests. Defined as the simulation of human intelligence by machines, AI is poised to revolutionize hospitality by improving both the guest experience and operational processes.

Concierge 98

Concierge Communication Reservations Blog 98

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Focus on the quality of ingredients, presentation and service in your restaurants, bars and room service. Efficient front office operations are crucial for guest satisfaction as they set the initial impression.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

APRIL 5, 2023

1 Many hospitality workers reevaluated their career paths and work-life balance as they braved the pandemic—since then, these labor pools have shed their concierge badges and room service trolleys for jobs that offer more flexibility or higher pay, such as retail, e-commerce, or warehousing.

Article 98

Article Concierge Housekeeping Presentation 98

InnQuest

OCTOBER 17, 2023

They look for comfortable lodging, proximity to tourist attractions, curated recommendations from concierge services, and amenities like pools or spas. Utilizing appropriate tools and systems is essential in ensuring that guests can relax and rejuvenate after a day of exploration.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Larry Mogelonsky

SEPTEMBER 24, 2024

For those traditional amenities, there are the customary pillow menus, pillow concierges, blackout curtains, sleep masks, blue light blocking glasses, herbal teas, aromatherapy and turndown snacks that can induce sleep like a shot of tart cherry juice (one of the rare foods to naturally contain melatonin).

Concierge 130

Concierge Book Presentation Marketing 130

Revenue Hub

OCTOBER 13, 2023

It’s the art of the perfect follow-up: be present, but don’t overstay your welcome. It’s the narrative charm of a seasoned concierge, now in your ads​. Control Your Ad Frequency: With options like Frequency Cap or Target Frequency, your ads appear just enough to intrigue, not annoy. Ad Sequencing: This is storytelling at its finest.

Reservations 109

Reservations Budgeting Concierge Article 109

Mary Gostelow

JULY 6, 2024

The event, on Wednesday this last week, 3rd July, was to introduce the partnership’s CONCIERGE COLLECTION, which offers one-off experiences that can be added to a cruise. RSSC.COM/CONCIERGE-COLLECTION And finally, of course, a good press event needs not only content but people. All link immediately to a Regent Seven Seas cruise.

Concierge 52

Concierge Events Presentation Marketing 52

Metasphere

SEPTEMBER 4, 2023

The transition from a check-in process to a concierge service elevates the hotel's image and brand value. With mobile pre check-in, front desk staff can allocate resources more efficiently, reducing congestion and enhancing the overall guest experience.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. But the piece that we must remain mindful of is that not all solutions presented are the game-changer, no questions asked.

Concierge 86

Concierge Guest Services Communication Events 86

Hotel Business

FEBRUARY 25, 2025

The platform integrates four advanced AI solutions purpose-built for hospitality: AI Front Desk Assistant, AI Concierge Assistant, AI Central Reservations Assistant and Canarys AI Booking Agent.

Concierge 59

Concierge Reservations Communication Book 59

Revenue Hub

APRIL 4, 2024

A growing interest in ancillary hospitality services presents an exciting opportunity for hotel executives to enhance their revenue streams by offering additional spa treatments, tours, and dining experiences. Similarly, AI chatbots, virtual concierges, and predictive analytics can provide valuable insights and enhance guest satisfaction.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Hotelogix

SEPTEMBER 13, 2024

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Assistant hotel manager. Hotel porter.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

NOVEMBER 4, 2022

The new “bleisure” traveler is looking for more value-added amenities such as ample desk space, contiguous wi-fi to take meetings at the pool or bar, and concierge-assisted access to nearby entertainment. Accommodating New Travelers.

Concierge 97

Concierge Events Budgeting Catering 97

Hotel Owner

JUNE 30, 2023

Evolving expectations — but keep the personal touch Rapidly evolving customer expectations present another significant challenge for hotels. Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Mary Gostelow

JULY 25, 2023

After studying tourism management and working on Aida ships – that’s the all-German line – she joined Regent’s parent NCL, came to Regent as onboard Concierge and switched to her present role a year ago. She travelled as a kid and got hooked. The enthusiasm of cruise managers for their profession is infectious.

Travel and Tourism 52

Travel and Tourism Concierge Presentation Book 52

Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. Loss of human interaction and personal touch For many travellers, the charm of staying in a hotel lies in the personal interactions with staff.

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Guest Satisfaction Maintenance Concierge Catering 117

Revenue Hub

AUGUST 27, 2024

Present the availability of upgrades as a unique opportunity such as by saying: “We’ve had one of our deluxe rooms open up this evening…” Utilize incremental sales techniques. This is where the pre-arrival email opens a door: “Did you receive our pre-arrival email offering special opportunities to upgrade?”

Training 109

Training Reservations Book Workshop 109

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

OCTOBER 17, 2023

The insights presented here offer a glimpse into the key drivers that are shaping the hotel industry’s financial landscape, setting the foundation for the next year’s advancements and shifts. In 2023, they rolled out their proprietary AI-driven concierge system, named “Aria.”

Pricing 106

Pricing Book Events Catering 106

Les Roches

SEPTEMBER 23, 2024

Formative Four Seasons experience Charlotte laid the foundations for her new role during her first internship as a concierge in a Four Seasons property on the tropical Pacific island of Bora Bora. “I “For me, it’s a meaningful way to give back to the company that made me fall in love with hospitality in the first place.”

Travel and Tourism 52

Travel and Tourism Concierge Guest Satisfaction Article 52

eZee Absolute

SEPTEMBER 5, 2024

Additionally, with today’s advanced chatbots, you can offer 24/7 personalized assistance, providing recommendations and handling common inquiries- just like a virtual concierge. Imagine a guest booking a standard room but being tempted by a special offer for a suite with a view; it’s an easy sell when presented seamlessly at the right moment.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Hotel Business

OCTOBER 19, 2023

The new era of sleep tourism, for example, welcomes sleep concierges and cutting-edge tech to serve the 58% who want to travel in 2024 to solely focus on uninterrupted shut-eye.

Travel and Tourism 114

Travel and Tourism Concierge Book Events 114

Hotel Business

NOVEMBER 21, 2023

We recognize the increasing popularity of bleisure travel, and we’ve strived to ensure that our guests have a seamless and enjoyable experience during their stay, with or without their families present.

Concierge 59

Concierge Catering Reservations Accounting 59

Hotelogix

OCTOBER 18, 2023

👉Request demos and presentations from shortlisted vendors to understand their features, capabilities, and how well they align with your hotel's needs. They are ideal for quick check-ins, room service orders, and concierge services in smaller establishments.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

eZee Absolute

NOVEMBER 8, 2023

The emergence of 5G technology in the hospitality industry presents a unique opportunity for hoteliers like you to take a giant leap forward, offering a guest experience that’s faster, smarter, and more immersive than ever before. These technologies can elevate the entertainment and educational offerings at your hotel.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Marriott has Mario welcoming guests, Hilton has Connie the concierge, and InterContinental has Dash transporting items between guests and staff. Nobody has seen it before.”

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Hotel Owner

DECEMBER 23, 2024

Sustainability and challenges Operating a hotel on a tidal island presents distinct challenges. Getting staff on and off the island can be interesting, he says, sharing a story of a concierge who missed the tide and couldnt reach the island until late morning. Staffing logistics are another hurdle.

Pricing 52

Pricing Concierge Presentation Training 52

Les Roches

DECEMBER 27, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

APRIL 25, 2023

Our classes cover a range of different hospitality topics, such as food and beverage, front office and luxury concierge,” adds Martina. As well as supplying presentations at our conference, the schools are always there for us to call on for advice,” she says.

Events 52

Events Concierge Presentation Marketing 52

Les Roches

JULY 3, 2024

Internships offer unique advantages and opportunities for skill development and career advancement. From entry-level positions at the reception desk to high-level management roles, there are plenty of hotel careers in Dubai to suit all kinds of people.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 9, 2024

Mobile check-ins, digital concierge services and keyless entry systems have become commonplace, offering guests convenience and flexibility. Common challenges in hotel careers and how to overcome them Despite its many rewards, a career in the hotel industry can also present several challenges.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Hotel Owner

NOVEMBER 20, 2024

James Bishop, SiteMinder’s Vice President of Ecosystem and Strategic Partnerships, who presented the report stated that the UK hospitality industry is growing at a rate of 5.9%, almost double the rate of the UK economy right now. He explains: “I think there’s some really strong opportunities within UK hospitality and travel right now.

Book 52

Book Pricing Budgeting Events 52

Les Roches

JULY 11, 2023

General manager hotel : liaising with other staff members and overseeing a hotel’s general day-to-day activities are just some of the tasks you’ll complete as a general hotel manager Boutique hotel manager: like a general hotel manager, boutique hotel managers oversee the day-to-day operations of smaller-scale hotels Director of business operations: (..)

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Maintenance Communication Concierge Housekeeping 40